ComplaintsforFirst Data

• Initial Complaint

  10/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Charging decline fees for not using their ATM locations

  Business response

  10/18/2024

  Thank you for bringing your concerns involving your Money Network card to our attention. After further review of your account and the associated fees regarding the complaint, we have attached the Money Network Service Account Holder Agreement and associated fees. To avoid having the associated fees billed on the account, you may utilize the following website: ************************************************************************* to locate in-network ATMS where no fee is associated. 
  We trust that we have addressed all your concerns, but nevertheless, if you have any further questions, you will need to contact **************** at **************. 

  
  Thank you, 
  Fiserv
  

• Initial Complaint

  10/03/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed a grocery order at *******. A temporary hold was placed on my card, ******* received the final payment yet Money Network refuses to release the hold according to their own policies as listed on their website and in their terms of use as stated.

  Business response

  10/18/2024

  Thank you for bringing your concerns involving your Money Network card to our attention.After further review of your account and the information provided in the complaint, we reflect the card is able to be used and there is no hold on the card currently.

  We trust that we have addressed all your concerns, but nevertheless, if you have any further questions, you will need to contact **************** at **************. 

  Thank you,

  Fiserv

• Initial Complaint

  10/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  10/1/2024 I received my card and upon trying to activate the card I was forced to contact customer service. I was then told my card had been used in another state, 2 transactions totaling $1006. I now have to wait ***** days to possibly be issued a credit. I requested a check been mailed overnight and was told that wasnt an option. I have to wait 14 days. When I read complaints here Im seeing people received and were refunded for expedited shipping. This company is a joke, and there is clearly an inside job happening as there are hundreds of complaints from people about money mysteriously being taken. There is no accountability.

  Business response

  10/18/2024

  Thank you for bringing your concerns involving your Money Network card to our attention. After further review of your dispute and the information provided in the complaint, we have accepted and issued final credits in the total amount of $1,007.00 on October 4, 2024. Due to the account being closed, a check was issued on October 8, 2024. 
  We trust that we have addressed all your concerns, but nevertheless, if you have any further questions, you will need to contact **************** at **************. 

  Thank you, 
  Fiserv 

• Initial Complaint

  09/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My edd had issued me the amount of ***** on September 16, 2024. I was told that a card was suppose to be mailed in 7-10 business days on the 19th of September. I received the card on September 23rd and that night I called to activate my card and was not able to. My call was then transferred to customer service where they accessed my account and told me that the card issued had already been activated and used. The lady then told me that she closed my account since it was already used and my information was changed. She had then informed me that they would expedite a new card for next funding from the edd as well as the remainder of the money which was 129 dollars in check. She then said I had to file a dispute which I filed that same night. Tuesday September 24th I called again to speak to a supervisor ****** or ***** was his name and was told that the account was closed and the check and card was expedited and should be received by the end of the week. He had also explained that my account was activated on Friday September 20th and that the amount of ***** and something had been withdrawn on Saturday September 21st from a **********. Today is September ******************************************* my new card. I called again to see what is the activity with my account and was told that a new account will not be opened till edd sends my next check amount to them. The lady also said the check was not issued till the 26th of September. She then proceeded to explain that a new card has not processed or sent till the new balance come in.

  Business response

  10/03/2024

  Thank you for bringing your concerns involving your Money Network card to our attention and we apologize for any difficulties you may have experienced trying to resolve this issue. After further review of your dispute and the information provided in the above complaint, we have accepted and issued final credits in the total amount of $1,510.50 on October 2, 2024.

  If you have any additional questions or concerns, please contact **************** at **************.

  Thank you,
  Fiserv

  Customer response

  10/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ********
  

• Initial Complaint

  09/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am on disability after surgery and get payments from EDD. My last payment was September 1st so after 3 weeks I finally got a hold of someone and they explained that they had put my payments on hold because of suspected fraud. I was able to confirm my information and then a $4000 payment was made via direct deposit via Money Network for the missed days. After 4 days of not appearing in my bank account, I called EDD and they gave me the Money Network line where I discovered via their automated information that MN allowed my bank account information to be changed and the deposit went to a bank account I do not have nor did I change to. This after the first 4 payments were successfully deposited to the correct account. I cannot get a hold of a person to help me at Money Network. ALL of their phone numbers are just automation and do not have an option for an agent. This money is my lifeline while Im recovering and I need to be able to talk to someone ASAP. Is there any other way I can get a hold of Money Network? Their service is non-existent and they have allowed me to be defrauded of my disability money. I really need some help.

  Business response

  09/30/2024

  Thank you for bringing your concerns involving your Money Network cards to our attention regarding not receiving your EDD benefit payments card to our attention. 

  
  Money Network does not have an EDD card issued in your name. You will need to reach out to the ******************************************** directly regarding your concerns.They can be reached at the following below:
  Disability or Paid Family Leave
  By phone: **************
  By fax: **************
  By mail: EDD PO Box ******, MIC 29P
  **********, ** 94280-0225

  
  If you have any additional questions or concerns for Money Network, please contact **************** at **************.

  
  Thank you,
  Fiserv

  Customer response

  09/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As stated in the original complaint this was a direct deposit that is facilitated by Money Direct.  This is NOT a debit card.  I have been in touch repetedly with EDD and they say once the payment is sent from them to Money Direct for the direct deposit, it becomes an issue that Money Direct needs to handle.  You are the third party that does the direct deposit and YOU are the business that send my payment to a bank account that was not associated with my account or in my name.  I need a phone number to speak to someone at Money Direct please.  EDD can not help me.

  Regards,
  
  **** ********

  Business response

  10/04/2024

  Thank you for bringing your concerns involving Money Direct. As that is solely separate entity from Money Network, we are unable to assist.  Please reach out to Money Direct with the questions and issues you are experiencing.
  
  Money Network does not have an EDD card issued in your name. You will need to reach out to the ******************************************** directly regarding your concerns. They can be reached at the following below:
  Disability or Paid Family Leave
  By phone: **************
  By fax: **************
  By mail: EDD PO Box ******, MIC 29P
  **********, ** 94280-0225
  
  If you have any additional questions or concerns for Money Network, please contact **************** at **************.
  
  Thank you,
  Fiserv

• Initial Complaint

  09/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  non authorization of charges and misrepresentation of who they were and falsifying information to get me to change processing companies.

  Business response

  10/17/2024

  Ms. *****,

  Thank you for reaching out with the stated concerns.

  We apologize for any frustration this situation caused you and for anything that was not clear when the account was set up. We are in the process of closing your merchant account and the lease. Any fees billed or payments made on the equipment will be refunded back to you. 

  If you have any questions please do not hesitate to contact us. 

  Thank You, Fiserv

• Initial Complaint

  09/26/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have filed a dispute and an appeal for my unemployment benefits that were not transferred to my bank account, in the amount of $2430.00. The dates disputed are 3/8/2024, 3/27/2024, 4/5/2024 each in the amount of $810.00. I was to be contacted with an update on my appeal 7/28/2024 but that did not happen. I have not been able to get in touch with the company nor has my issue been resolved or monies been funded to me. I have called hundreds of times, emailed and I have also tried contacting EDD and they keep referring me to Money Network. Since I cannot successfully reach anyone nor get a resolution, I am in need of assistance.

  Business response

  10/08/2024

  Thank you for bringing your concerns involving your Money Network card to our attention. Our records indicate the funds you were attempting to transfer to your personal bank account was successfully transfer to the piggy bank account associated with the Money Network card. Additionally, our records indicate you spoke with a representative on September 26, 2024, who was able to guide you through the process to transfer funds out of the piggy bank to the main account and then to your external personal bank account. Our records indicate you successfully transferred $2,431.00 to your external bank account on September 26, 2024. 

  While we believe this resolves your concerns, however, If you have any additional questions or concerns for Money Network, please contact Customer Service at 1-800-684-7051.

  Thank you,

  Fiserv

• Initial Complaint

  09/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I noticed money was being withdrawn from my business acct and couldn't figure out why. I tracked down who it was and contacted them to find out what was going on. They said it was for a clover POS system that I signed up for....I never signed up for it, I already have a Clover POS system from a different merchant that I have used for 2 years. I explained that I had no system from them, no equipment, no idea who they were or why they were charging me for anything that I did not sign up for, did not authorize, do not need and never received nor possessed said equipment.They continued to steal money from my acct and recent started harassing me with phone calls, text messages, emails and letters, ALL of which i answered with this is fraud, this is not me, i did not want or authorize this please stop. They would call me and if it wasn't a dead line that disconnected automatically and I actually got a human I would go through the same conversation. They would insist on me paying a debt I have nothing to do with and antagonize me until i said a 'Bad Word' to which they would then hang up on me. A few mins later I would get a text or email saying I still haven't answered them and they need payment. This has been going on for a month. I repeatedly return their 'collections notice' with a letter stating this is not me, this is fraud please stop stealing from me....yet they continue. I'm sick and tired of this and do not appreciate the theft of my money nor the collections notices and harassing repeated contact.

  Business response

  10/02/2024

  Mr. *****,

  Thank you for reaching out with the stated concerns. 

  Unfortunately, we are unable to locate an account for you with the information provided. We would need more information. If you can provide a bank statement showing the withdrawal of funds from your account and a copy of the email, text and collection letters you have received, it would be appreciated. The documentation would provide additional information for confirm the debit is from our company and help locate a lease for you. 

  Thank You, Fiserv

  Customer response

  10/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I've been instructed to file a report with the authorities and will gather all information to add to said report. You can search my acct by my business information and i'm sure you'll see the long list of harassing contact and unauthorized bank withdrawals you've made against my business. Blacksheep Customs in *****, *** 
  
  Regards,
  
  ***** *****

  Business response

  10/16/2024

  Mr. *****, 

  We understand. Please provide a copy of the report when filed so we may review the documents in order to assist us with locating an account to research the claims and assist you. 

  You may respond and attach to the BBB or email to ********************* and reference case number 13444212.

  Thank You, Fiserv

   

• Initial Complaint

  09/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am a small medical spa, I opened a clover account recently for processing as I have been using Square. I had run some smaller transactions through Clover with no problems. My memberships processed August 30, September 1st and 2nd for a total of *******. I didnt receive my deposit as normal so I called customer service. I was told I was flagged by security and my money would be held until they released it. I received an email from Clover asking for a list of 15 different thins including my last 3 months of bank statements. I sent over the information 4 times. After 2 weeks and a scheduled phone call to security they said my funds would be released within 3 business days. They deposited *******. So I called again this time customer service said I would have to request the remaining ******* to be released. So we made that ticket. They said it would be deposited with 3 business days. Didnt happen. So I called again. This time they said I would need to speak with security again. They scheduled the call for 3 days later at 1 pm. Never received the call. Blocked my pt schedule for this as well. Called back to customer service to be told the had closed the case and my account and thats why they didnt call. I asked well what about the remaining ******* that is owed to me? She said she has no time frame to give me and I would receive a call when they decide to release the funds. None of these charges were disputed by the customers!!! They still owe me $******* and I am supposed to wait for an unknown amount of time to get it!!! Months, years, ever???? No answers to anything! I am a small business and depend on my transactions to keep my doors open. Clover has been the worst mistake I have ever made!! Do I hire a lawyer? Local news? Im at a loss with with this awful company.

  Business response

  10/02/2024

  Ms. Atherton,

  Thank you for bringing the stated concerns to our attention. We apologize for any frustration caused. 

  Your merchant account was approved for majority of chipped sales however processing was 100% keyed causing the account to go into Security review. We understand you state that the requested information was supplied however we did not received the documentation needed to verify and approve the sales. Due to non receipt the funds were held and will be eligible for release after 60 days. 

  You can reply to this case and attached the requested documentation which can be forwarded to Security for review for release of funds. You may also email the documents to clienthelp@fiserv.com. Please provide your merchant number in the email and reference case number 13388212.

  Thank You, Fiserv

  Customer response

  10/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22341797, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Again I have been in contact with Clover on multiple occasions. Again they tell me they are releasing the funds and again they are never deposited. I got this email saying November 19th which is 3 weeks beyond the 60 days they said in their response that they would review to release the funds. These people have no intention of returning my money. The memberships never asked for refund or denied the charge.]
  
  Regards,
  
  Brenda Atherton

  Business response

  10/11/2024

  Ms. Atherton,

   The account came into risk review due to an increase in processing activity. We did not receive the requested documentation through the review process therefore we could not qualify the account for the processing activity. Funds were placed on hold at the end of the review and will be eligible for release after 60 days from that time. 

  Please contact us at the date specified to request release. 

  Thank You, Fiserv

   

• Initial Complaint

  09/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received several fraud alert emails on September 7 that a number of charges were declined because the system correctly identified them as fraud. I logged in and locked my card. However, they allowed one charge to go through prior to my card being locked. I filed a fraud claim on September 10 and requested a new card. I was told that my existing card would be valid but I continued to keep it locked since it was the card number that had been fraudulently accessed. I received a suspicious email this morning saying there was an update to my fraud claim. Rather than click a suspicious link, I tried to log into my account. I was told that my User ID and password were incorrect. I tried to reset my password, and was told that my card number was invalid. I tried to reset my User ID and was told that my card number was invalid. I called and spoke to an individual who told me that my card number was correct, and instructed me to reset my User ID using an autogenerated temporary passcode that she provided. The temporary passcode did not work. She sent a second one, and that one did not work either. She said she was going to file a complaint on my behalf, and when she read the complaint back to me, it was incorrectthe complaint she intended to file was an IT bug related to the website not working. I told her that is not the issue; that I have no access to almost $1000 and she corrected me saying "It's $900 actually." I said "Including the fraud charges that were reimbursed, it's $988 but thanks for correcting me." She then told me that I could "just use IVR" I said I had no idea what that was, and she said something about a voice recording system. I said "I don't know what that is or how to access that" and she hung up on me. She also informed me prior to that, that the company had never closed the fraudulently used card, and never sent me a new card. I still have no access to my account or funds, and they have left a compromised card active for weeks.

  Business response

  10/09/2024

  Thank you for bringing your concerns involving your Money Network account our attention.  We have provided a provisional credit on September 25, 2024, and initiated a chargeback to the merchant who has until October 28, 224 to respond.  You may contact Customer Service on or after that date to inquire about the chargeback. 
  
  If you have any further questions, please reach out to Money Network Customer Service at 1-800-684-7051. 
  
  Thank you, 
  Fiserv 

  Customer response

  10/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22340376, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The business in question did not do any of the things that it stated in its response. No "provisional credit" was provided. I received an email related to the status of my claim and stating that it was closed, but was unable to log into the website for several weeks despite spending a total of nearly six hours on the phone with customer service. I was told repeatedly that their app was down, their website was down, their website was not functioning on mobile devices so I needed to use my laptop, that their website was not functioning on desktop devices so I should try using my phone, or that my account was locked for security purposes. This prevented me from accessing funds that were rightfully mine, and with no proactive communication or troubleshooting from the business, in addition to the false information given and rude behavior by two of their customer service representatives. After calling a seventh time, I was finally able to troubleshoot with someone directly. At no point during this process did Fiserv provide any support, solutions or follow-up; nor did they actively communicate to their other customers when/if their site and/or app were down. 
  
  Regards,
  Christine Medina

  Business response

  10/17/2024

  We have provided a provisional credit from the Target transaction in the amount of $88.15 on September 25, 2024. We have provided feedback to the agent you spoke with regarding the interaction that took place on September 25, 2024 as well. Additionally, we initiated a chargeback to the merchant (Target) who has until October 28, 224 to respond. As the website was unavailable during the interaction on September 25, 2024, you would not be able to reset your password or access the website/ application during that time frame. You may contact Customer Service on or after that date to inquire about the dispute claim. If you have any further questions, please reach out to Money Network Customer Service at 1-800-684-7051.

  Thank you, Fiserv

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩