Business ProfileforMerchant One, Inc.

We have been working with Merchant One for 2 plus years now and can honeslty they are THE WORST card service company we have dealth with. They add on extra charges they dont even talk about up front with you and make up a variety of different charges along they year and tell you cost are going to go up. They are hard to get ahold of via phone and take forever to fix issues. We just had a large transaction we did with our own card trying to buy from our own business. At first they said because it was a large amount it would not go through the normal next day funding as they needed to have extra documention such as receipts. Understandbly we provided it. I gave them everything they requested for. After telling me multiple times it was being reviewed (days on end), they finally told me it would deposit. The day came to be deposited only to be told to see it was not. After multiple calls there risk team told me that another underwriting team had reviewed the transaction and deemed it unauthorized as we as the owners were doing the transactions. After arguing there reasoning we gave up on it. The very next day the funds were still deposited to our checking acct only to be taken back the after next. On top of it all we were charged for transactional fees we were told by there risk team member Lesly that we would not be charged and if we did they could be reversed. We called today to speak to a supervisor. After being told within 10 min someone would call me back we got an email sent to us saying basically there was nothing they can do. The charges were charges made by the credit companies and not them. Whatever you do, not DO BUSINESS WITH MERCHANT ONE! Find someone else!!