Business ProfileforAlways Towing & Recovery, Inc.

My car was towed on Wednesday, Sept 25, 2024 at 5:00amCST from *****************. When I picked my asset up from your property at Always Towing & Recovery, immediately when I sat in my vehicle I noticed my handicap placard was missing. I immediately called and spoke with *** several times explaining to him that it was in my car and I never move it.I have major energy issues and it is critical that I have my handicap ********** nurse at dialysis checked my car extensively, I checked again and it is not there. Later in the evening I spoke with ******* a couple of times and he went and checked the picture that is taken when the car is towed, and my handicap placard is visible in the photo when my car was towed by your staff. What happened to my handicap placard from the time your staff towed my car, until the time it was on your property until I picked it up at 1:00pmCST? Your property is secured with video cameras, thus who else would have access other than your drivers or your entire staff?Your staff is accountable for this. This is unacceptable and poor business practice. This is actually a criminal act/theft of property that does not belong to Always Towing. Further, it is also my understanding via ******* that the entire property has video cameras, so "whoever" went into my vehicle and stole this can be captured and if needed, I will press charges and/or go to the media as well. Communicating with me that "sorry for the inconvenience", is not a resolve This incident in fact, needs to be reported to the BBB. I am beyond furious and distraught as a customer, of the character and lack of integrity that your staff has to enter my possession without my permission.I am requesting the following:A copy of the picture that your company has in its possession that shows my handicap placard that expires in 2027 which is visible in my car when it was towed. I need to add this to supplement my police report Management to review your cameras to identify yo