ComplaintsforTricon Residential

• Initial Complaint

  10/03/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This company has not paid their *** **** on the property they own in the neighborhood. They are currently a several years behind, and completely ignore our requests for payment of $990. They do not answer phones or emails about this concern.

  

  Business response

  10/04/2024

  We understand your concerns regarding the unpaid *** **** for the property owned by our company in your neighborhood. (Reference Complaint ID: *********
  We sincerely apologize for the inconvenience caused.
  To ensure that this issue is properly addressed, please contact our team at ******************************* This will allow us to submit a formal request to our accounting department to review and resolve the outstanding balance.
  Thank you for your patience, and we appreciate your understanding as we work to rectify this matter.

  Customer response

  10/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me if they are able to finish the agreement of catching up on their past balance.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Hoa Hcc
  
   
  

• Initial Complaint

  09/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have been in this home since 2018. This house has flooded 6 times! This last flooding reported on the morning of 9/27 took 3 days for a vendor to come out. This vendor saw us earlier in the year for the same problem. This vendor also suggested laminate or vinyl flooring since this seems to be an ongoing issue & a huge inconvenience for us. Tricon immediately (literally while vendor was still on property) denied the laminate flooring. The reasoning is that they have to replace the floor with the original flooring. Today the vendor came out after just receiving the work order that morning (was placed Friday morning & received a call saying someone would be in touch). Again he is suggesting the laminate flooring. I called Tricon & spoke with a member of the maintenance team who then reached out to her supervisor. She called me back saying if we wanted vinyl flooring, we would have to pay for it. Now I dont know how that makes any sense. A house they own, which is causing us consistent ************* would have to pay for a solution that makes more sense. They also have raised our rent EVERY year, even though our house floods constantly. & they are not taking proper records of the work being done at our house. Someone came to look at the foundation & dug up the front of our house & sealed a crack but Tricon has no record of that. They are very hard to get in touch with & we are normally met with a lot of resistance. There was an issue with the ** unit when we moved in. It took the unit to go out 10 times between ************** for them to replace the unit, even though the vendors suggested it. They dont care that I have children or about any inconvenience issues may cause. With the rent, I was told it is based off the market but how is that fair to us that live here & having problems with the house, knowing that its hard to find a house with affordable rent. How is Tricon ok with charging higher rent knowing that this house is not up to code.

  

  Business response

  10/07/2024

  We would like to thank Ms. ******** for bringing her concerns to our attention. (Reference Complaint ID: *********
  We understand the frustration Ms. ******** has experienced, especially with repeated flooding and the inconvenience it has caused for her family.
  We take these matters seriously and have taken steps to ensure a long-term solution. Our foundation vendor has been dispatched to fully assess the property, and necessary repairs have been completed to prevent further leaks. The flooding incident that occurred following Hurricane ****** was an unfortunate result of the extreme weather conditions, as the basement is partially underground. However, we recognize the impact this has had on *********** living situation, and as a courtesy, we have replaced the carpet in the basement with luxury vinyl plank (LVP) flooring, per her request, to make future clean-*** easier and minimize disruption.
  Regarding Ms. ********* concerns about rent increases, we want to clarify that rental rates are adjusted based on the current market, and we understand how this can be difficult, especially when there are maintenance concerns. We appreciate her understanding that unfortunately, our team members do not have control over these adjustments.
  Should Ms. ******** have any further questions or need additional support, we encourage her to please reach out. We will continue monitoring the foundation to ensure that these issues do not persist and will remain responsive to Ms. ********* needs moving forward.
  We appreciate her continued patience and cooperation.

  Customer response

  10/09/2024

  I, ***** ********, reject your response:

  I must express my disagreement with your response, as the ***airs have been initiated but remain incomplete. It's difficult for me to accept that the work is considered finished when the floors are not done due to the pending approval of the foundation vendor's bid. Currently, my downstairs area is completely bare and is only the original cemented floor. The foundation vendor visited last week and submitted a claim for approval, which has to be approved. He also came on Monday to cut out part of the wall in what is essentially my bedroom and living room to inspect the foundation from inside the house. During this inspection, he discovered that the ventilation was still soaking wet. He left it to dry, expecting that Tricon would approve the necessary work, which includes removing trees to excavate the yard and digging a two-foot wall around the entire house to prevent further issues. This is crucial for completing the ***airs. Since last Wednesday, I've been living upstairs and sleeping on an air mattress in the upstairs living room. I've tried contacting the office but have received no response to my calls or voicemails. I have thanked them and am appreciative of the **** But am completely disappointed yet again in the time frame it is taking to get this done. The *** I spoke with said her main interest & concern was taking care of the foundation but how when you all are dms ragging your feet on the process and approvals. How is that fair to my family? 

  

  Business response

  10/15/2024

  Once again, we would like to thank Ms. ******** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We fully understand Ms. ********* frustration and sincerely apologize for the delays and incomplete work on her home. Rest assured, her concerns have been acknowledged, and we are actively working to resolve the situation as quickly as possible.
  Regarding the foundation repairs, we recognize the urgency, especially given the condition of Ms. ********* downstairs area. We are awaiting approval of the foundation vendor's bid, which involves crucial work to address the underlying issues, including tree removal, yard excavation, and the installation of a protective barrier around the house. We are pushing for expedited approval and truly appreciate Ms. ********* continued patience.
  We also understand the significant inconvenience of living in an unfinished space and the impact this has had on Ms. ********* family. Her comfort remains a priority, and we are committed to completing the repairs without further delay.
  We will continue following up with both the vendor and our internal team to avoid any additional setbacks. Ms. ******** will be kept informed of all progress and next steps, and we encourage her to contact us directly with any immediate concerns. We will ensure her calls are responded to promptly.
  Thank you again, Ms. ********* for your patience and understanding during this process.

• Initial Complaint

  09/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am leasing a property from Tricon is *******. My property is a single story home, I have a 2 year old child and I am a teacher. We have been getting slammed with rain and my sunrooom flooded. Water came through under the door and through the seal to the left and right of the door. I contacted Tricon's emergency number nobody answered, I called again and nobody answered. When I finally did get in contact with someone they said the local office would call me, they never did. They sent a gen ********** to "view" what needed to be done. He advised the gutters need to be cleaned in addition to the door needing to be resealed + digging needed to be done to flatten out the property to help flooding. Also relocating the gutters, the man advised to me that he would submit the order and Tricon would get an order to approve. 2 weeks later it rained again and flooded again, I started the process over. Yesterday I get a 7 day notice stating I need to clean the gutters and maintain the sprinklers and manage the property other wise I will be evicted. I am not a professional landscaper nor do I even have a sprinkler system on my property. My boyfriend got up on a ladder and cleaned the gutters since Tricon clearly doesn't want to pay for this but what about the other items I was told would be handled. I need Tricon to respond to me and not with threats in the mail, I would like a manager or someone in charge to call me so we can figure out how this is going to go. Otherwise I will contact a lawyer.

  

  Business response

  10/01/2024

  We would like to thank Ms. ****** for sharing her experience. (Reference Complaint ID: *********
  Our team is currently gathering additional information to better assist her and will reach out directly once more details are available. We appreciate her patience.

• Initial Complaint

  09/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Im a home owner the reside next door to Tri-con Residential tenants. Ive had my home for two years now. Since *** purchased my home, the tenants have harassed, bullied, uncleanly, and non-stop marijuana infused in my home. This current tenant has been harassing me by using vargarity at me while I leave the house; spitting on my garage bins and running into them, pulling in my driveway after having it repaved. Its an on-going issue. Im seeking legal counsel. Its hard for other buyers and renters to drive by and theyre smoking marijuana on a 24/7 basis. The home owners of that Propery (****** Residential) do no inspections or read the by-laws. My contractors are affected when they do work in my home. Ive reached out to both Operations and HOA manager. Ive gotten no resolve. I did receive a voicemail in July 2024, thereafter me attempting to call Operations, no call back. This has been ongoing for 2 month. No one has responded or stated anything. Tenants still taunting, marijuana still flowing through my home me and other home owners.

  

  Business response

  09/30/2024

  We would like to thank Ms. **** for sharing her experience. (Reference Complaint ID: *********
  Our team is currently gathering further information in order to assist Ms. *********** will contact her directly once we have further information. Thank you

• Initial Complaint

  09/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We moved out of our house at ************************* in August and received our security deposit back with a $1,871.71 charge for "insufficient notice fee (27 days short)" when in reality, and I have emails to prove it, I gave them notice on 7/1 to move out on 8/20. I then reached out to Tricon because I believed that they used our original lease move out date which was 7/30 but we had a signed addendum from the beginning that states our lease ends 8/20 so it should've been from that date. The ***resentative on the phone said that she agrees and sees thats what happened but I would need to contact the local office via email to speak to someone there. I emailed the ***resentative and never got a response. This same scenario has happened 4 times now. I call the corporate office, they give me an email address for a local *** and they never get back. They have also "escalated" our claim on their end 3 times with zero follow up.

  

  Business response

  09/28/2024

  We would like to thank Ms. ********* for bringing her concerns to our attention (Reference Complaint ID: *********.
  We would like to extend our sincerest apologies to ************ for the lack of customer service she experienced with our team. We are currently investigating who Ms. ********* contacted and assure her that this matter will not be taken lightly. Ms. ********* should have been responded to in a timely manner, and it is disappointing to hear that our team failed to meet our standards of service.
  Our team has reached out to Ms. ********* directly and has requested documentation of when her notice to vacate was provided. Once received, we will review the details and make any necessary adjustments to her move-out statement.
  We appreciate Ms. ********* for providing us with the opportunity to address and resolve the situation and look forward to working with her to reach a satisfactory resolution.

• Initial Complaint

  09/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have lived in our house for nearly four years and every few months we go days with no plumbing, no showering, no flushing toilets, and no running dish washer or laundry machines. This is because weve been told by multiple plumbers that there is a tree branch growing through our pipe that needs to be taken out and completely replaced. The branch blocking the pipe Is causing our sewage to be backed up. When we attempt to call Tricon they never answer and when they do, they leave us waiting for days to receive proper plumbing, which is usually a Band-Aid fix for the moment. they have not Gotten rid of the tree or replaced the pipe even plumber say that is the only option. Therefore, the issue comes back within a few months. we are tired of having plumbing issues and not being able to use the water in our house for days on end we need Tricon to step up and do their jobs.

  

  Business response

  09/25/2024

  We would like to thank Ms. ********* for bringing her maintenance concerns to our attention. (Reference Complaint ID: *********
  We truly value Ms. ********** feedback and appreciate her patience as we work towards resolving the issues.
  We understand that Ms. ********* has submitted previous work orders regarding backups, and wed like to assure her that a vendor was dispatched to address the matter. They provided documentation confirming that all lines were cleared at the time, with no further work needed. However, to ensure we reach a permanent solution, weve scheduled the vendor to return this week for a more extensive inspection.
  Additionally, we understand that Ms. ********* raised a few other minor concerns, and we are actively working to address those as well.Please know that our team is committed to improving Ms. ********** experience and making her home a better place.
  We thank Ms. ********* for her understanding and patience as we work diligently on these matters.

• Initial Complaint

  09/16/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Due to the end of my lease on September 12th, my prorated rent for the month of September was $694.78. However, since I had autopay setup, the company withdrew my entire recurring autopay amount on September 1st, to the sum of $1,736.95, creating an overpayment on my account owed back to me in the amount of $1,042.17. I notified both my local Residential Support Manager, *********************, and the customer service line, via ************, of this overpayment and my desire for a prompt refund immediately following the Labor Day holiday, on Tuesday, September 3rd. After a series of customer service conversations that lead to nowhere on 9/3 and 9/5, I was told by a different representative on Monday, September 9th, that someone would be reaching out after 10 business days had passed since the payment was applied, and could then qualify for a refund. Fast forward to today, Monday, September 16th, I reached back out to the customer service line after these 10 business days had passed, only to be told this "new" case would require 8-10 business days of handling, and to reach back out next Thursday, 9/26. I was given a new direct number to reach out, ************, which led me to a nonexistent phone line.This is a ridiculous game of back and forth and I have yet to speak to an actual representative from the account or billing team about this overpayment and how to proceed with my refund. If I do not hear back promptly, I will inquire with my bank if it is not too late to flag this payment for dispute and pursue a chargeback to my account.The business has my contact information if any further supporting documents are needed.

  

  Business response

  09/20/2024

  We would like to thank ******************** for bringing his concerns to our attention. (Reference Complaint ID: *********
  We sincerely apologize for the confusion and delays regarding Mr. ********* overpayment refund.
  Upon reviewing ************************ account, it appears the overpayment may have been caused by the auto-pay setup. Our team explained Tricons standard policy, which is to apply the credit to the final move-out statement. However, due to inconsistent messaging, we offered an alternative option as a courtesy.
  We processed the refund to ************************ original form of payment on 9/17, and our team followed up with him on 9/18 to confirm its completion.
  We sincerely apologize for the delay and any confusion caused by previous communications. To further assist, we have promised to expedite the processing of ************************ move-out statement and any applicable security deposit refund.
  Should ******************** have any further concerns or questions,we encourage him to reach out directly. We appreciate his patience and wish him the best in all future endeavors.

  Customer response

  09/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  09/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I rented a home from TriCon Residential from 05/23 - 05/24. - I reached out to three different people via email to get the specific paint color as I mounted tvs and needed to patch and paint the wall back. Three days before my moveout I emailed and called everyday until I moved letting them know I took a paint sample to ********** as they suggested, and it did not match. - I was charged for a screen that I told *****(the maintenance man who came to do my walkthrough) about it. I also talked to a ********************************* via phone about being concerned that I would get charged for these specific items. -they charged me a $250 cleaning fee. I had also discussed with ********************************* who told me I did not need to clean it as they do not consider that as a room in the home. ******************************* who www the original accountant who worked on my case refused to waive the most basic painting and screen fee even with all the emails showing my efforts to get it resolved. She did however agree to waive the cleaning fee. Apparently the check was never cut, and the assistant property manager is refusing to issue a refund even though I provided proof ******* agreed to it, and said I would receive the check in the next 30 days. -nobody will return my phone calls or emails. It just got exhausting arguing with ***** about the ethical part of honoring her email even after her departure. Photos of proof and emails to others with no responses. - it will not allow me to attach the email files, but if there is a email I can forward them to I would be happy share.

  

  Business response

  09/20/2024

  We would like to thank ************** for bringing her concerns to our attention. (Reference Complaint ID: *********
  Our team has spoken with ************** regarding her concerns and apologized for the $250 charge not being reversed as promised. Upon further review, we also felt that the window screen charge should be removed. While the paint charge had already been prorated and deemed valid, in light of Ms. ****** history with us and the hassle she has endured since moving out, our team has decided to remove that charge as well. A check request for the total amount of $584.25 has been processed.
  We appreciate ************** working with us toward a resolution and wish her the best in all future endeavors.

  Customer response

  09/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  09/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When we first walked the house we were told it would be cleaned prior to move in. It was not cleaned. The dryer was sitting in the living room area and they assured us that it would be installed prior to move in and it was not. So it sat there for a few days after move in date. The ** was not working when we arrived and we were told to give it time to cool down. When it did not cool down we talked to the supervisor and they sent someone out to look at the system. He showed up without proper tools and had to borrow my ** diagnosing equipment. He told me that the ** is working properly and it's because we had the doors open while moving in and that's why it wasn't reaching set temp. After 2 weeks of the ** not reaching temp i put in a work order stating that the ** is still not reaching temp and It constantly runs. I told them I was worried about a high electric bill due to the ** constantly running. They never sent anyone else out to look at the ** and ignored all my concerns about the issue. My first months electric bill is $760. The electric company told me that my ** pulled *****kwt of energy last month. I reached out to tricon with the issue and asked them for help. They replied that their vendor determined that because my doors were open with the hot temperatures outside that the ** is working but will never get down to temp due to the texas heat. And they will not be taking responsibility for the high electric bill. Every time we have reached out to tricon via phone we are met with rudeness and much than less accommodation for our issues. We were served an eviction notice at the beginning of our first month because they accidentally double charged us rent and we did not know so we had a false past due amount. The house was the only house on the street that didnt have grass and we got a HOA violation. This whole experience with tricon residential has been terrible and I fear it will only be getting worse. I have 2 babies and don't know how I'm going to pay that.

  

  Business response

  09/20/2024

  We would like to thank Mr. ******** for bringing his concerns to our attention. (Reference complaint ************
  Our team is currently investigating the matter reported by Mr. ********* We appreciate his patience and will follow up with him once we have obtained further information. Thank you. 

• Initial Complaint

  09/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Tricon residential broke into my home and removed my property with no notice. Partial rent was paid and notice to vacate was sent to them and we agreed to have a walk through inspection set for 9/17 at 10 am. On tue 9/10 I stoped by to pick up some items ant the locks were changed and the door was ****** hammered and a smart lock was installed.the home was cleaned and all of my property that was left was taken. I had to file a police report and the company will not explain why or how this happened. I was never late on a payment and scheduled a cleaning crew as well as an in person inspection all in accordance with my lease. This has been the worst experience and they refuse to explain. I have ALL DOCUMENTATION to prove this. They also said I cant enter the property. Today is the 13th I dont know what else to do at this point

  

  Business response

  09/20/2024

  We would like to thank Mr. ****** for bringing his concerns to our attention. (Reference Complaint ID: *********
  Our team is currently investigating the matter reported by Mr. ******* We appreciate his patience and will follow up with him once we have gathered further information.
  Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩