ComplaintsforiFixandRepair, LLC

Tablet Equipment

Multi Location Business

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Initial Complaint
09/10/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
8/3/24 6:56 PM Paid $437.54 Went to the Ifixandrepair in ******* in **************. Had a cracked S23 ultra screen to repair. Upon getting the new screen phone worked for 30 minutes & when got home phone became glitchy & super slow with a long screen delay reaction time. I notice the back cover was loose as if the adhesive didnt stick, when i press down on phone backing the screen would react normal speed & quick again assuming this was the issue gave the company benefit of the doubt & returned asking if technician can fix issue by reapplying adhesive. This time when technician completed the repair the phone was NOT responsive at all, the touchscreen was not working at all anymore the tech claimed it was a defected screen he install and tried a new one with the same issue. He then claimed the motherboard was Hot to the touch and causing issues i check mother board and there was no heat issues i told him i was going to take to a ******* approved repairshop he claimed he will have mother board in the next week. When i took to the repairshop they installed both a new screen & new motherboard hardware. The phone touch screen feauture was still not working. I did not tell them someone worked on ********* immedietely said if anyone worked on this phone they completely messed it up. I return to the store asking for a refund as i took in a working phone & left with a completely defective phone having me to buy a new one the tech said he is not authorized to give refund & gave me phone number ************ to call . I call & explained situation and gentleman on phone said they cannot provide refund unless i return the screen installed. I said that is completely fine take the screen i just want my money back. The tech remove screen & process refund of $300 but it has been in ' Pending ' status when i check with store & has not been refunded to my account. I am a Manager with ****************** no refund is issued will look to get all WM to ban this company from all stores
Business response
09/11/2024
Dear Customer
Thank you for bringing your concerns to our attention, and we apologize for any inconvenience youve experienced. I would like to clarify a few points regarding your situation.

Firstly, I want to acknowledge that we did perform the initial repair on your device and, upon noticing issues with the phone after the repair, you brought the device back to us. After diagnosing the problem, we determined that the logic board was the cause of the malfunction, an issue that had likely occurred after the initial repair and while the phone was in your possession. We offered to resolve this by fixing the logic board for free of charge, which would have taken some time, but we understand that you preferred not to wait and decided to purchase a new device instead.

Although our policy does not allow refunds for installed screens, we made an exception in your case as a gesture of goodwill and authorized a refund for the screen replacement. However, I would like to clarify that while we initiated the refund through our merchant services provider, the processing of the refund is sometimes beyond our control and can be subject to delays due to various factors, such as the banks or the payment processor involved. Please be assured that we did everything on our end to expedite the process.

If the refund has still not reflected in your account, I kindly suggest following up with your bank to ensure there are no further delays from their side. We understand how frustrating this experience must have been and want to assure you that customer satisfaction is our priority.

Please do not hesitate to reach out if you have any further questions or require additional assistance. We value your business and hope to have the opportunity to serve you again in the future.

Thank you for your understanding.

Best regards,
Sercan Kose,
Manager, ifixandrepair
Walmart Supercenter, ***********, **

Customer response
09/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *******
Initial Complaint
08/30/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
i paid for a screen replacement and after a while it just broke apart i called apple support and they told me that my camera was broke and my battry was bad and i went to the store and in there open times they were not there and i called no awnser i am really angry
Business response
09/13/2024
Dear BBB Community, We have resolved the issue with the customer satisfactorily. Thank you
Initial Complaint
05/20/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I took my phone in on May 15 to replace my battery because I thought it was not keeping a charge long enough. I paid IFix $147 to do this. Bad decision.I picked up the phone later and it was working. About 5 hours later, the screen was not working properly. By the next day, the screen was completely dark. I brought it back and they were defensive right away. Told me I dropped it or got it wet. Both FALSE. They reopened it and could not fix it. (BTW, they don't just pop in a new battery like I thought, there is a' lot involved.) I obviously asked for a refund or even just a partial refund. Nope! I just spoke with the manager today and he would not help one iota either. So, I had to purchase a new phone at **** and all in I had to spend $500. BTW, **** has heard these stories before. DO NOT try to replace your battery with these repair shops.
Business response
05/22/2024
Dear BBB community, we provided further assistance to this customer, one of our technicians inspected his cell phone again and discovered that the problem is not related to the battery repair, but rather a faulty screen.However, the battery itself is still functional and capable of holding a charge.Thank you.
Initial Complaint
05/17/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
May 12, 2024: I purchased a phone case from the *****************************, Virginia IFIX AND REPAIR establishment. At no time did the salesperson inform me of the No Refund policy and there is absolutely nothing posted in the store about the stores refund policy. The case makes my iPhone 14 EXTREMELY hot and dangerous to touch when placed on my cars wireless charger. I stopped in to speak to the salesperson on May 16 and was given a phone number to call. I called the number and the voicemail mailbox was full. I sent an email to the address given to me and have gotten no response. All I want is a refund on the defective phone case. Thank you
Business response
05/21/2024
Dear BBB Comunity, we have reached a satisfactory agreement with the customer to give her a refund. Thank you.
Customer response
05/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
04/15/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I took ****** Pixel 7a for a broken screen repair on 03/30 at *********** ********* iFixandRepair. They kept my phone for 4 days as they didn't have the part on hand & charged me $200.25. The phone bezels had noticeable dents when I got the phone back. Biometric unlock touch didn't work either. And then 2 days later the screen started to flicker and then stopped working in. I went back to the store to ask them to repair as it was under the 1 month repair warranty. Likim at the store refused to fix the screen and claimed that the screen was damaged after the repair was done. There is no damage on the screen what so ever, I have attached pics for support. I asked for a manager to but he refused to help or give me the managers contact information. I had to pay again to have the screen fixed with ****** recommended vendor. I am asking iFixandRepair to give me a full refund for the money that they have charged me.
Business response
04/19/2024
Dear BBB Community, we have reached to agreement with the customer. We'll refunding to customer today. Thank you
Customer response
04/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
10/09/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On September 16 I purchased a replacement screen for my ****** Pixel 7 for $246.10. The owner sold me the screen and told me they would contact me to install within a few days. I was contacted a few days later and visited the store on September 21 for the replacement. The screen was replaced with a screen that does not work as I am unable to use my fingerprint. I contacted the owner on September 21 and he told me that it was a known issue. I requested my money back and he told me no, he would be in touch when he found a resolution. He stopped returning my calls or texts on September 22.
Business response
10/17/2023
We have tried to contact her multiple times. She doesn't answer or return our calls

This problem is a fingerprint issue that happens after all ****** pixel screen replacements which she was informed before we do the job
After repair she realised she wasnt able to log in her banking because was through her fingerprint and she started frustrate
We offered her partial refund for it but she didn't accept

If you want you can come to the store for the partial refund our contact is ****************

We'll do our best
Customer response
10/17/2023
They have NOT attempted to contact me. They NEVER offered a partial refund or any refund at all. They NEVER informed me beforehand of this known issue as I would not have proceeded to pay to replace the screen with something that did not work. I do not accept their response and an looking for a full refund from this business.
Customer response
10/17/2023

Complaint: 20715250

I am rejecting this response because:
The company has not returned my calls or texts since September 22. They have not called me out attempted to text me at all. They NEVER told me this was a known issue as I would not have proceeded because I need the finger print for work apps on my phone. They have never offered any kind of partial refund at all. The business owner is a liar and I am asking for a full refund at this time.

Sincerely,

*************************
Business response
10/23/2023
We'll make the refund and we are trying to stablished communication with customer and left a message. Thank you
Customer response
10/23/2023

Complaint: 20715250

I am rejecting this response because:
I do not understand their response. Are they offering to refund me in full? I will accept if that is the offer. Again I have absolutely no communication from them, no calls and no texts and no responses to my calls or texts.

Sincerely,

*************************
Business response
10/24/2023
Hi ****!
We tried to contact you many times, please go to the store to get the details for your full refund.
Thank you
Customer response
10/28/2023

Complaint: 20715250

I am rejecting this response because:
I drove 40 minutes to visit the store for my refund and the "owner" refused. He says the response is not from him and he won't honor it.
Sincerely,

*************************
Customer response
10/31/2023
The merchant contacted me in 10/30 and promised to refund me if my credit card dispute is lost. You can close this file. Thank you
Customer response
11/06/2023
The merchant contacted me in 10/30 and promised to refund me if my credit card dispute is lost. You can close this file. Thank you
Initial Complaint
07/26/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Date of transaction: June 8th, 2023 Amount paid: $86.00 I wanted to reach out regarding an order I placed at the ************************************************************ iFixandRepair store at the *******, ******* mall. I got my phone fixed here on June 8th, 2023 and very soon after my brand new screen started having problems. The screen will do things by itself, it freezes a lot, it doesnt let me type or press on the screen majority of the time and much more. I know its not the phone itself because this is a brand new phone and was working 100% perfectly before I went here. I just needed a tiny crack fixed. As a result, I ended up contacting the *******, ******* store and they told me to come in but I dont live in *******. l was only visiting so Im unable to do so. So because I cant come into the actual store, I was told there is nothing that can be done even though the problems Im having are 100% their fault. I understand not being able to help me when Im states away but to not offer any support whatsoever, such as a refund, seems unreasonable. I just wanted to see if I would be able to be reimbursed for the money I paid since the screen is obviously faulty and giving me difficulties so soon after I got it fixed. This business promises to provide good quality screen repairs and I was not given that. I have reached out to the customer service team to file a complaint but no one has gotten back to me which led me to put in a dispute with BBB. Thank you in advance for any help youll provide and please have a wonderful day.
Business response
07/31/2023
We reached out to customer to issue a refund and customer already disputed the transaction with her Bank and we agreed not to provide documentation to the bank and accepted the dispute. With that being said, the refund was issued.
Customer response
07/31/2023
Hi I would just like to point out that is is entirely false. Not once did I tell this company that I disputed the transaction to my bank nor did they issue a refund. I talked to them one time, this being whenever they told me there was nothing they could do. In result of this thats when I emailed my complaint and did not get a response (I provided documentation of that at the beginning) and then I filed with BBB. This company did not reach out to me to provide a refund.
Customer response
07/31/2023

Complaint: 20379394

I am rejecting this response because:
This message from the company is entirely false. Not once was this business told by me that I filed a complaint to my bank and not once was a refund issued. I reached out to this company and this was when they told me there was nothing that they could do. As a result of this I filed a complaint that I did not get an answer to which made me file with BBB. I can provide documentation of my bank statements where there is no reimbursement from this company.

Sincerely,
***************************
Business response
08/11/2023
The customer has been refunded in the case will be close.
Customer response
08/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
06/07/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
on 05/24/2023 I believe was the day I brought my phone into the Coral ***** Ifixandrepair Store firstly with as many similar complaints its truly misleading that this company has an A rating. when they're customer service is DOGWATER, but to put it plainly I brought my phone in for repair I was assured by the Gentleman there which might I add spoke very little english heavy Russian accent so the communication barrier was terrible, he stated he would fix my phone same day no problem. I called back at the appointed time he advised he would call back two hours, no call back. I call before closing he advises he doesn't have the part and would need to order it and that my phone would be ready the next day. I paid 300 dollars for this repair. I get there the next day and I'm met with a lady with a heavy Russian accent, she's sitting down doing nothing when I arrive I ask for my phone she pretends to look for it and then says sorry come back at 12 I told her that will not work, and she needs to fix my phone as promised she begrudgingly works on my phone. 20 minutes later gives it to me but now, my sim card reader and charger port doesn't work, she accuses me of causing these damages and that I will need to pay to have it repaired, I bought a charger to see if that would rectify the issue it doesn't they then send the phone to their technician in Broward allegedly turns out the phone was in *****************, they've now had my phone for over 3 weeks I have been met with argumentative, rude , ppl at this company but what takes the cake is that These individuals are accusing me of causing the damage to my phone and that we could check the cameras, and that they know the phone wasn't working when I brought it in. After reading other complaints it appears this happens to be a pattern for these folks I've never met such an incompetent group of people I'm sure when Ifixandrepair was a mom pop shop the quality of the service wasn't this horrible this is just shameless work.
Business response
06/09/2023
After carrying out the corresponding investigation and contacting the client, this customer`s phone is fixed and we are awaiting for the customer to come and pick it up. It's all set. Thank you
Initial Complaint
05/13/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I brought my iPhone 8 plus in to have the charging port replaced, ***** said it was bad. This company quoted me $70 to fix it. They had to order the part, and I had to leave a deposit of $35 for them to order the part. They said it would be in the next day, or I could pay an extra $20 for them to have it on the same day. I opted for the next day. The part didn't arrive for four days. When the part arrived, I brought it to them to have the repair done. They repaired the charging port, but the next day my microphone wasn't working, nobody could hear me clearly when I called them. I brought the phone back to them, they said that they weren't responsible. I brought my phone to another company and they told me that the charging port and the microphone were one piece, they charged me $80 to replace the charging port/microphone assembly. This company does not stand behind their work!! Please avoid these scam artists at all costs!! They took advantage of me because I am a woman!! Date of transactions were 4/21/2023 and 4/27/2023
Business response
05/23/2023
The custumer arrives with a device that needs **********************. We make a positive repair of the device and a month later, customer come back with a different problem on the phone. If the customer wishes, can return to our store and pay for the repair of the new issue. Thank you
Initial Complaint
03/07/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Was promised a fix to my iPhone 7 when I brought in for a cracked screen.They put in a cheap Chinese screen with a non functional home button and refused to even partially refund me. Filing a chargeback with my bank. The color on the screen is wrong and they attempted to not install a screen protector I paid for. Owner and staff were extremely rude to me and other customers and dismiss any issues, refuse to talk or make anything right then demand you leave. My phone only works if I get a notification to be able to unlock it, it didnt do this before. I sure hope if Im in an emergency situation the police shoot me a text before it happens so I can call!
Business response
03/13/2023
Good Morning
We have tried to communicate with the client on several occasions by email and phone calls to be able to resolve this situation, but it has not been possible because we have not received any response.
We need to know which store was in which the service was provided in order to give him a solution.
Thnak you

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforiFixandRepair, LLC

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Customer response

Business response

Customer response

Business response

Customer response

Customer response

Customer response

Business response

Customer response

Customer response

Business response

Customer response

Business response

Business response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary