ComplaintsforiFixandRepair, LLC
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Complaint Details
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Initial Complaint
01/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Gave my ipad on 23rd Dec 2022 to fix broken screen ! Fixed & given on 30th dec purchased screen protector & cover for it & installed by associate at the store on same day.Paid $165.Within a week ipad stopped working & when took it back they say water went inside! So asking another $189 to repair! With a screen protector & full cover installed by them on 30th Dec they tell me that water went inside! They r trying make money without proper repairs or repairs r being done by unqualified technicians resulting in damage !Business response
02/08/2023
Hello, thanks for letting us now about this issue, please can you confirm the store name and address in order to make the correct follow up in this case. Thank youInitial Complaint
01/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I brought my daughters I phone 12 pro *** 512 GB to get fixed. The back of the phone had a crack and the owner asked for $150 cash to fix it. In the process of him repairing the back, he cracked the front. He put on a generic front screen. The facial recognition, flashlight, and brightness control did not work. We brought the phone back to him to fix once again. He tried to replace the front screen again! While doing so he cracked the back of the phone again! I have sent a dozen emails and have called and left a dozen or more voicemails for corporate. This happened on November 30 and it is now January 2nd and NOTHING has been done!!!!! I would not recommend this company to anyone!!!!!! Worst experience I have ever had.Business response
01/12/2023
We are waiting for customer to bring the device back so we can take care of it. Thank you
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Customer Complaints Summary
14 total complaints in the last 3 years.
5 complaints closed in the last 12 months.