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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I recently received 2 texts (30 Sep / 8 Oct 2024), with the following statement: "This message is from Credit Collection Services (a debt collector) regarding *********** Captial ********. Please call ************ or visit ************************************* to self-service. Reference file ***********. Thank you. To opt out, reply stop.". I filed a BBB complaint on ******************* and now with CCS. I have pulled my credit reports and have zero overdue or collections. I've never done business with ***********. I have not received any formal letter or other correspondence from either company. This is a scam and it appears (based on other complaints), it has been going on for a bit. CCS needs to clear any reference of collections on me.
Business response
11/11/2024
This office confirms receipt of the dispute submitted by the consumer. Please note that it appears that the consumer's concerns were resolved through the other dispute that the consumer filed with your office. Thank you.Initial Complaint
10/15/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Im not liable for this debt with progessive insursance . I do not have a contract with CREDIT COLLECTIONS, they did not provide me with the original contract as I requested, they re blackmail for a service that they never grab me not authorized and reject with reasonable timeBusiness response
11/01/2024
This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.Customer response
11/04/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Initial Complaint
10/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I looked at my EXPERIAN credit report on 10/7/2024 and discovered an account with this company that I dont have a contract with or am familiar with, the account in question. Made several attempts to reach the company via phone to no avail to resolve the matter. Did some investigation and think my information may have been compromised by several dark web alerts and thats where this is all stemming from. Reporting inaccurate information is a direct violation of the ****.Business response
11/01/2024
This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.Customer response
11/05/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Initial Complaint
10/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with ALLSTATE FIRE CASUALT IN. *** I do not have a contract with CREDIT COLLECTION SERVICE, they did not provide me with the original contract as I requested. I requested that CREDIT COLLECTION SERVICE provide me with the following information:(1) the amount of the debt;(2) the name and address of the original creditor to whom the debt is owed;(3) an agreement with my original signature binding me to the alleged debt (4) Provide a verification of any judgment (if applicable);(5) Proof that you are licensed to collect debts in ************ CREDIT COLLECTION SERVICE are illegally attempting to collect an alleged debt and money that I do not owe. As per the law, I demand they cease and desist all collection activity, including this account and any prior ********************** reporting to credit reporting agencies.Business response
11/01/2024
This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.Initial Complaint
10/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Dear CCS / BBB ***************** for $2359.00??? how? I am writing to dispute the alleged debt mentioned reported by your company. This account is fraudulent, and I have never had any prior relationship or entered into any contract with either of these companies.?The reporting of this account violates both the Fair Credit Reporting Act (FCRA) and the Fair Debt Collection Practices Act (FDCPA). To resolve this, I am requesting the following documentation:?1. Proof of your authorization under 15 USC 1692(e) and (f) to collect this debt.2. The legal basis for collecting this debt.3. Proof of your authorization to operate in my state.4. Evidence of the alleged debt, including any contracts or agreements bearing my signature.5. A full account history, including all related charges.?Your actions violate FDCPA 1692d, 1692e, 1692g(b), and 1692f. I demand the immediate removal of this fraudulent account and a prompt resolution of this matter.Business response
11/01/2024
This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.Initial Complaint
10/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 03/30/2024 I, Tajmere *****, sent credit collections service a letter demanding them to remove a derogatory Collection from my Equifax credit profile within 3 business days, I ve told them by letter that the information is private pursuant to Article IV of the Bill of Rights 1791 **** Constitution, fourth Amendment to the **** Constitution and 15 ****C.1681 section 602(a)(4). This debt was fully paid on 09/30/2024. This company has failed to remove collection timely as demanded, I am asking the BBB to remove this from my Equifax credit report immediately, due to privacy rights. Attachments to this complaint: 1. removal demand letter. 2. Copy of collection I want removed from my Equifax report.3. Proof of the delivery for the removal demand letter. Privacy Violations by This company:1.Article IV of the Bill of Rights 1791 **** Constitution.2.Fourth Amendment to the **** Constitution.3.15 ****C.1681 section 602(a)(4).Business response
11/01/2024
This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.Initial Complaint
10/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I want to assert that I am not liable for the debt that is linked to ****** IN., as there has been no contractual agreement between us. It is essential to emphasize that I have not willingly entered into any financial obligations with them. Furthermore, in my effort to address this issue appropriately and transparently, I made a formal request to CREDIT COLLECTION SERVICES for the provision of the original contract relevant to this particular debt. Regrettably, despite this request, they have not fulfilled my inquiry by providing the requested documentation. This lack of transparency and cooperation from CREDIT COLLECTION SERVICES has added to the complexity of the situation, making it necessary for me to seek further assistance and clarification to resolve this matter effectively.-------------------------CREDIT COLLECTION SERV9/27/202226XXXXBusiness response
11/01/2024
This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.Initial Complaint
10/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
tHEY FRAUDLUGENT SENT A BILL FROM TRAVELERS INSURANCE WAS PAID, AND TRAVELERS STILL OWE ME $567 OR MORE FOR changing my insurance SERVICES to ****. Traveler sent a letter at the beginning of the year to cancel me for not having a Driver's license or something or being out of State. So I carried my Driver's license to **** and did business with them, and now Travelers owe me money for overbilling since February 2024,CCS Number is 10829037-5-122284 CCs is fraudulent please delate my account after conferment and 0Business response
11/01/2024
This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.Initial Complaint
10/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Credit Collections Services claims they sent me 7 letters attempting to collect a debt on behalf of *****************************; however, on October 8th at approximately 1:15pm, I was informed by ******* ****** that the address they had on file for me was (until I gave the updated address) ************************************************************************************** I informed the representative that I had not lived in ******* since 2020. In addition the representative mentioned to me that the company had been trying to reach me on telephone number ************ which is a number that has never belonged to **** am asking for removal of this account being that I never received notification prior to the account being reported to the credit bureau. Once I was notified via credit reporting, Progressive was paid directly. The reporting of this account is preventing me from being able to secure housing.The Fair Credit Reporting Act requires accurate reporting of information to credit bureaus. If the information reported is inaccurate (like the wrong address or phone number), 601. Short title This title may be cited as the Fair Credit Reporting Act. 602. Congressional findings and statement of purpose [15 U.S.C. 1681]Business response
11/01/2024
This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.Initial Complaint
10/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with ****************** I do not have a contract CREDIT COLLECTION SERVIC (The CCS Companies) .They did not provide me with the original contract as requested .Business response
11/01/2024
This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.
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Customer Complaints Summary
3,489 total complaints in the last 3 years.
1,516 complaints closed in the last 12 months.