Business ProfileforHendersen-Webb, Inc.

I rented an apartment (***** ****** ******** ******** ********* ** ********* ** *****) from Hendersen-Webb for over two years. During which time, I paid all rent and fees in full and violated no policies of the apartment complex. As part of the lease agreement, Hendersen-Webb collected a $250 security deposit. I turned over the apartment on 4/14/2024 in reasonably good condition, with minor wear and tear, apart from minor drywall damage in the bedroom. In a letter from Hendersen-Webb, dated 6/6/2024, I received a bill for $323.31. The letter included a charge of $358.73 for “Carpet Repair.” When I vacated the property, the carpet was in good condition with no damage. The carpet was not new when I moved in, and I lived in the apartment for over two years. Additionally, the letter includes a charge of $210 for “Drywall Repair.” The supporting documentation included with the letter shows a repair of $150 for a drywall patch in the bedroom. I acknowledge that this repair is due to me. Also, it details a repair of $60 in the bedroom closet. I did not damage the drywall in the bedroom closet. The bedroom closet drywall did not have any damage when I vacated the property. When I vacated the property, it was in reasonably good condition, with the exception of the minor drywall damage on one wall of the bedroom previously mentioned. So, I expected to receive a portion of my security deposit of $250 repaid to me. After attempting to resolve this issue with Hendersen-Webb, I reached out to the Howard County Consumer protection Office for assistance. After receiving a letter from the Howard County Consumer Protection Office, Hendersen-Webb is still insistent on collecting the erroneous charges from me, so I am reaching out to the Better Business Bureau for further assistance. I am seeking a return of at least a portion of my security deposit and the removal of any charges associated with my account.