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Complaint Details
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Initial Complaint
12/05/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
TD Bank closed a just opened new checking account, which had been funded with $500, without customer's request and not returning the initial deposit nor even have knowledge of the $500 whereabouts...Customer only wants to have his funds returned to him.*********************************
Business response
12/15/2021
Good day. Please see the attached letter. Thank you.Customer response
01/18/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Regarding my Complaint #******** I would like to request to be reopened since I received a call from TD Bank proposing to settle the case thru a $500 check which would be mailed to my home address in **********, **. Since Ive never received any email from them, I would kindly request to have the complaint reopened.
Business response
01/27/2022
Good day. Please see the attached letter. Thank youInitial Complaint
12/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
TD Bank said I would get a 150 dollar statement credit on my credit card for spending **** dollars in the first 90 days of my account opening. After I made over **** in payments on my credit card they said I would get it from 90 days from the day my account was open. I ended up spending around **** dollars and never got my 150 dollar statement credit. They told bbb that I would get the 150 statement credit in December 2 months ago.Business response
12/10/2021
Response attachedInitial Complaint
12/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I deposited $20 cash into my account on the 17th of November and this bank is illegally holding my funds. It has been more than 10 days and I have NO ACCESS TO MY MONEY.Business response
12/09/2021
Good day. Please see the attached letter. Thank you.Initial Complaint
11/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
TD Bank has violated my fair right to dispute wrongful transactions on my account. This is because they do not want to provide their customers with provisional credits until the dispute is resolved. This is the 2nd dispute Ive had problems getting resolved with this bank. They are quick to deny their customers claim without giving the customer a sufficient amount of time to provide proof of their dispute. And when proof was provided the claim was still denied with no real reason. Approximately on 11/14/2021, I had to open a debit charge dispute for the 3rd or 4th time. Due to the fact that TD bank denied my previous claims. In each dispute I filed over the phone. I stated that the Merchant called Getaround is a rideshare rental app that allows you to rent cars from other private car owners. The app requires you to pay a small refundable deposit every time you rent the car or extend your rental. The Getaround app also states that the renters deposit will be refunded once the rental is returned with no issues caused by the renter. Any toll fees or parking fees will be deducted from the rental deposit. However I never received my deposit back and Getaround deactivated my account after I was charged an additional $31.32 for toll fees. I requested an itemized invoice but the company never responded to my emails in regards to my request. This company turned back around and tried to charge my card again for $275; which did not go through because my debit card was locked and I ended up requesting a new debit card because of the attempts to charge my card for different amounts without my authorization. This was the first incident I had with the TD Bank disputes department. The most recent dispute was filed on 11/23/21 at 8:21pm; against the ********************************** Dealership. I carefully explained this new situation with the customer service rep so that she could file my claim correctly. Please refer to the attached document to read the rest of this dispute.Business response
12/09/2021
Good day. Please see the attached letter. Thank youInitial Complaint
11/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My wife and I were double billed by Samsung through TD Finance. Samsung issued the credit to TD Finance rather than to my wife and myself. After I inquired about the credits, TD Finance processed them and are refunding less than the amount owed. Samsung sent $143.88 to my TD Finance account #6006101026498524 and the same amount to my wife account #6006101026499019. My account is being refunded $107.91, the refund should be $131.89 after taking out $11.99 for November's charge. My wife's account is being refunded $131.89. TD Finance double billed her account in November through our bank account ($23.98 auto-pay) and removed $11.99 from the refund for that same billing period. Between being over-charged $11.99 for November's payment and the $11.99 removed from the credit top her account, she is short $23.98 in total. Together, we should receive $47.96 more than TD Finance are sending. I have made multiple phone calls and spoken with supervisors; additionally, I have requested a manager and was told they only respond to emails. I sent emails multiple times to the email address provided to me for the managers and still have not got the proper resolution. In those emails, I provided bank statements I was told would be needed to proceed. I have wasted far too much time for $47.96, but this is what is still owed after we receive the refunds we have been told they are sending. My last email was over a week ago and no-one has responded to me; I called again today 11-29-2021. As of now, there is still no resolution and no manager has reached out to me, even after I canceled my account.Business response
12/09/2021
Good day. Please see the attached letter. Thank you.Customer response
12/09/2021
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Initial Complaint
11/29/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I opened a checking account on October 10th. My account was apparently closed, aka de-marketed for no apparent reason on October 18th. The funds deposited have not been released to me or returned to the person who issued the check. Not one person from the branch, customer service or de-marketing department has provided any feedback. I was told from the branch that someone would get back to me and the funds would be sent in the form of a check but that has not happened. There was no explanation at all for this and they will not release my funds to me at all. The total amount is $9,500. I literally cannot get anyone to address this for me. I have tried on countless occasions and all I hear is, someone will have to get back to you. They have been holding my money for weeks. I need my funds and cannot continue to wait like this.Business response
12/09/2021
Good day. Please see the attached letter. Thank youInitial Complaint
11/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I deposited a check on 11/25/21 and on 11/27/21 it cleared. When I went to withdraw money I noticed my bank account was negative $82. After I looked in my account I noticed td bank released the money and then pulled the money back and said I have to wait 2 weeks to get the money and have to pay an overdraft fee. When I called customer service the manager said it was up to the branch discretion to call and get the funds verified but when I went to branch did refused to help in any regards.Business response
12/03/2021
Good day. Please see the attached letter. Thank you.Customer response
12/03/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************Initial Complaint
11/26/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
During the Pandemic I had my stimulus check and unemployment checks directly deposited to my TD Bank account. Unfortunately, someone had obtained my banking information and deposited quite a few $1000. deposits into my account from various states. I immediately went to the Bank Manager and told him what was going on and he pulled my account and we closed that account and opened another one and moved my money into there and then TD bank actually deducted the fraudulent monies from my account and sent them back to wherever. This pandemic money was to help pay utilities and household bills while I was unemployed. After approximately 4 months TD Bank put a freeze on my account, the new account. They did not tell me why, would not tell the bank manager why. Would not accept any phone calls from me or Bank Manager ,only would communicate via email from Bank Manager to them. Even as the Bank manager would contact them, while I was there, they would not respond at all or would not give any answers. I am a single mother and needed these funds. They are holding $3000 in my banking account, as we speak.they will not let me take it out to close my account but they keep deducting monthly charges and fees.I want my $3000 back from TD bank. I need to pay back people who had loaned me money at this time.I was NOT the fraudulent person, I brought it direct to my branch manager. Someone got into my account when in their care and I am the one being penalized.Business response
12/06/2021
Good day. Please see the attached letter. Thank youInitial Complaint
11/26/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
TD Bank is not honoring the terms of a bonus agreement for which I complied with all the requirements. This is both abusive and highly deceptive. I would like the bank to comply by paying me the $300 & $200 bonuses due. On June 17 responding to a mailing, via the TD website I opened both ******************************** a/cs. (attachment 1) The bonuses were to have been paid within ****** days after a/c opening.As described in my detailed history of contacts with the bank (att. 2) I was told by at least 5 employees that it looked like I did qualify for the bonuses. Yet on day 151 the bank informed me that because I had opened the accts and not my husband, to whom the mailer was sent, I was not entitled to the bonuses. Importantly, it should be noted that when anyone opens the TD web page these offers are/were available to anyone, with no mailer requirements.Despite the fact that I explained the initial intent was to open a joint account with my husband (att. 3) which was not possible online, the bank did not disqualify me from enrolling in the promotion, & essentially led me on, by accepting direct deposits of my social security & $20,000 in an almost 0% savings account for 90+ (actually more than 140) days.At this point the bank rep from the Chairmans Svce Ctr, after denying my eligibility said I could wait another 3 - 4 weeks while they reconsider my situation (att. 4). This is absurd. I do understand that both accounts were to remain in good standing until the bonuses were paid. However, since the1st contact with the **************** seemed so definitive & I was losing interest by not anticipating the $200 bonus, I immediately removed the $20,000 savings from TD. They had my $ for 5-months-plus before telling me I was ineligible for the bonuses. It seems to me there is something very wrong with this!!!Thank you in advance for any assistance you may be able to provide in terms of options regarding how to obtain the monies I believe I am due.Business response
12/06/2021
Good day. Please see the attached letter. Thank youCustomer response
12/15/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************
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