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Complaint Details
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Initial Complaint
11/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
TD Bank cancelled my checking account and my credit card on October 18, 2024. My credit score is in the 800s, I have never overdrawn my account, the credit card was paid on time. They have given me no reason for the cancellations. The branch has no information about why they were cancelled. The department the notification letter told me I could contact had no information as to why the bank decided to cancel my accounts. The number for the ************************* is never answered and it only takes messages. That department sends an email to my branch and the branch says that they have NO information as to why the accounts were cancelled.On page 11 of the 22 ********************* Account Agreement, it states that TD can cancel my account for no reason.I have 3 HELOCs with TD. Without a checking account I can't send wires, I have no online capability, and my debit card used for identification was cancelled.The resolution I am looking for is to get a checking account and credit card again. This will allow me to use my HELOCs in a convenient manor.Going to another bank for new HELOCs may result in higher interest rates.
Business response
11/06/2024
Good day. Please see the attached letter. Thank you,Initial Complaint
10/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
It started with not receiving our credit card or any information regarding the due date. we attempted to contact TD Bank to get the card number, but they wouldn't give it to us, It took several calls in order to finally get them to resend our credit card with all the information. Then we were notified in october that we were past due, after looking into this , we realized that t d bank double billed us due to a system error, which resulted in us not paying the minimum amount due.TD bank agreed that it was their error however , we had to download a dispute form from their website, fill it out and fax it over. We then realized that the September pmt that was sent on Aug 30 through billpay didn't get there by the 9th. *** representative stated that it could have gotten there on time, however by the time it got to processing it was late. I disputed this amount as well. I have set up payment though TD website going forward even though all other payments were on time. Their website would only let me schedule payment for the upcoming due date, not earlier. TD collections have called us every day (20 times documented on my phone) . And every day we explain what happened. This is harassment and I am exhausted. I want them to refund the late fees, put my account in good standing and stop calling me. Credit in the amounts of $29 and $40. And this better not hit my credit report.Business response
11/08/2024
Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you,Customer response
11/08/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,**********
Initial Complaint
10/29/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I misplaced my debit card on October 23 and asked TD Bank for a replacement. I only received a digital copy that I have been unable to activate or unlock from my mobile wallet, the website, and/or the TD Bank mobile app because there are no numbers on the card except for the last four, and also without a PIN. I have also had issues contacting TD Bank through the mobile app. The website says that I don't have any cards to manage which is not true. I had to put a lock on the digital card because of this. My messages have not been acknowledged since the week of October 23.Business response
11/06/2024
Good day. Please see the attached letter. Thank you,Customer response
11/06/2024
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. There was no further explanation as to why these issues were not solved beforehand. However, I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
****** *******Initial Complaint
10/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
TD has locked my Debit Card up again. This is not the 1st time they have done it a few times and always on a holiday week. Last time was Christmas and I could not get my money out and my holiday was ruined. This time was a week ago. This time...... ** put in request to renew my ** membership. They do it yearly but TD took it upon themselves to think it was a fraud. They say they sent me a message but it was sent to an old landline. My address has changed. So instead of declining the charge they locked up the card. They were closed on Columbus day so I can not do anything about it. A few years back they locked the card because I bought a $3.50 drink at ******** I keep having to get new cards and my bills are on autopay so I have to keep calling and changing the card number. I do not have time for this anymore. Now my autopay bills went into overdraft and they are charging me $35.00 per overdraft. I feel this is done on purpose. I still do not have a card. I work alot of hours at work and I do not have time to run to the bank or sit on hold while they go through my transactions. The ** charge was a "renewal" how would they consider this fraud? Do they truly feel someone wanted to renew my account? Now $35.00 charges are being taken out. Please investigate what is going on here.Business response
10/31/2024
Good day. Please see the attached letter. Thank you,Initial Complaint
10/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Commencing on or about October, 2024, I fell victim to a multilayered scam operation orchestrated by scammers (the Company), with the design, development, manufacture, promoting, marketing, distribution, labeling, and/or sale of illegal and outright fraudulent investment services," all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of client losses to gains.? Money was transferred from my account via credit card, in the total amount of 8761.20$ utilizing your services.? Additionally, it is vital that you will immediately take all actions within your power to remedy the situation, whether by performing a recall in respect of the transactions in question or reimbursing me and crediting my account, for the full amount of these payments, in the total amount of 8761.20$!Business response
11/06/2024
Good day. Please see the attached letter. Thank you,Initial Complaint
10/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Hello,I am seeking assistance with an issue regarding my account. Recently, I was notified of multiple fraudulent transactions on my card that I did not authorize. After contacting the bank, I filed a claim for these charges. However, I received a notice in the mail stating that I am responsible for these transactions.I called the bank again and was advised to file a police report, which I tried to do. The officers informed me that they require an affidavit from the bank to proceed. Upon returning to the bank with this information, I was directed to go back to the police station.I have also opened another claim (#C-2093436) concerning these charges. I am looking for clear guidance on how to properly address and resolve this issue. Any help you could provide would be greatly appreciated.Thank you. CLAIM#C-2093436Business response
10/31/2024
Good day. Please see the attached letter. Thank you,Initial Complaint
10/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This credit card company has zero customer service available. Multiple times I have called and been on hold up to 4 hours and then disconnected. Once someone answered and acted like they couldn't hear me and hung up. 2 or 3 times someone did answer after a 1-3 hour wait time and they were not able to resolve my issue. Now they owe me money for an accidental overpayment and they are telling me it just can't be processed. Our refund processing department odd having issues and we can do nothing about it. No supervisor available. It's been 3 months now since the overpayment. I asked to have a check mailed or process the over payment for the next months bill and still nothing.Business response
10/31/2024
Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you,Initial Complaint
10/22/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I really Regret that I deposit Certified check to TD bank, they claiming to hold it for 6 business days, but in appear they Holding it for 14 buisenss days!!!! this is NOT FAIR!Business response
10/31/2024
Good day. Please see the attached letter. Thank you,Initial Complaint
10/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
TD Bank Always Holding my Money for no reason, When I deposit Certified Check they claim to hold it for 6 Buisiness days, WHICH IS RIDICULOS, but in appear they holding it for 14 Buisness days. I Really regret that open account thereBusiness response
10/31/2024
Good day. Please see the attached letter. Thank you,Initial Complaint
10/22/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The last complaint I lodged was never resolved, regardless of them closing it out. It has been 4 additional months since that complaint was closed that the issue has not been resolved. (And it had been going on months prior to the previous complaint) In that time I have called at least 1 time a month sometimes 3 or more to relay that the issue is not resolved. They are holding an electronic lien against the vehicle I paid off back in 2020. I cannot sell this asset due to their continued negligence and gross incompetence. It is essentially WORTHLESS. Td auto finance needs to RELEASE THE ***** This is illegal to hold an asset that has been paid off for FOUR YEARS. THEY ARE NOT ARGUING IT HAS BEEN PAID BUT I CANNOT SELL THE VEHICLE WITHOUT THE CLEAN *****-- WHICH I CANNOT GET FROM THE *** DUE TO THEM CONTINUING TO HOLD THE **** ON THE ***** ELECTRONICALLY. I honestly do not believe it is malicious in their intent but rather the lack of intelligence and training of their ******** NOT CLOSE THIS COMPLAINT UNTIL THE **** ISSUE IS RESOLVED AND THE ***** IS CLEARED!!!!!Business response
10/30/2024
Good day. Please see the attached letter. Thank you,
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