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Complaint Details
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Initial Complaint
10/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
TD has locked my Debit Card up again. This is not the 1st time they have done it a few times and always on a holiday week. Last time was Christmas and I could not get my money out and my holiday was ruined. This time was a week ago. This time...... ** put in request to renew my ** membership. They do it yearly but TD took it upon themselves to think it was a fraud. They say they sent me a message but it was sent to an old landline. My address has changed. So instead of declining the charge they locked up the card. They were closed on Columbus day so I can not do anything about it. A few years back they locked the card because I bought a $3.50 drink at ******** I keep having to get new cards and my bills are on autopay so I have to keep calling and changing the card number. I do not have time for this anymore. Now my autopay bills went into overdraft and they are charging me $35.00 per overdraft. I feel this is done on purpose. I still do not have a card. I work alot of hours at work and I do not have time to run to the bank or sit on hold while they go through my transactions. The ** charge was a "renewal" how would they consider this fraud? Do they truly feel someone wanted to renew my account? Now $35.00 charges are being taken out. Please investigate what is going on here.
Business response
10/31/2024
Good day. Please see the attached letter. Thank you,Initial Complaint
10/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Commencing on or about October, 2024, I fell victim to a multilayered scam operation orchestrated by scammers (the Company), with the design, development, manufacture, promoting, marketing, distribution, labeling, and/or sale of illegal and outright fraudulent investment services," all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of client losses to gains.? Money was transferred from my account via credit card, in the total amount of 8761.20$ utilizing your services.? Additionally, it is vital that you will immediately take all actions within your power to remedy the situation, whether by performing a recall in respect of the transactions in question or reimbursing me and crediting my account, for the full amount of these payments, in the total amount of 8761.20$!Business response
11/06/2024
Good day. Please see the attached letter. Thank you,Initial Complaint
10/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Hello,I am seeking assistance with an issue regarding my account. Recently, I was notified of multiple fraudulent transactions on my card that I did not authorize. After contacting the bank, I filed a claim for these charges. However, I received a notice in the mail stating that I am responsible for these transactions.I called the bank again and was advised to file a police report, which I tried to do. The officers informed me that they require an affidavit from the bank to proceed. Upon returning to the bank with this information, I was directed to go back to the police station.I have also opened another claim (#C-2093436) concerning these charges. I am looking for clear guidance on how to properly address and resolve this issue. Any help you could provide would be greatly appreciated.Thank you. CLAIM#C-2093436Business response
10/31/2024
Good day. Please see the attached letter. Thank you,Initial Complaint
10/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This credit card company has zero customer service available. Multiple times I have called and been on hold up to 4 hours and then disconnected. Once someone answered and acted like they couldn't hear me and hung up. 2 or 3 times someone did answer after a 1-3 hour wait time and they were not able to resolve my issue. Now they owe me money for an accidental overpayment and they are telling me it just can't be processed. Our refund processing department odd having issues and we can do nothing about it. No supervisor available. It's been 3 months now since the overpayment. I asked to have a check mailed or process the over payment for the next months bill and still nothing.Business response
10/31/2024
Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you,Initial Complaint
10/22/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I really Regret that I deposit Certified check to TD bank, they claiming to hold it for 6 business days, but in appear they Holding it for 14 buisenss days!!!! this is NOT FAIR!Business response
10/31/2024
Good day. Please see the attached letter. Thank you,Initial Complaint
10/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
TD Bank Always Holding my Money for no reason, When I deposit Certified Check they claim to hold it for 6 Buisiness days, WHICH IS RIDICULOS, but in appear they holding it for 14 Buisness days. I Really regret that open account thereBusiness response
10/31/2024
Good day. Please see the attached letter. Thank you,Initial Complaint
10/22/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The last complaint I lodged was never resolved, regardless of them closing it out. It has been 4 additional months since that complaint was closed that the issue has not been resolved. (And it had been going on months prior to the previous complaint) In that time I have called at least 1 time a month sometimes 3 or more to relay that the issue is not resolved. They are holding an electronic lien against the vehicle I paid off back in 2020. I cannot sell this asset due to their continued negligence and gross incompetence. It is essentially WORTHLESS. Td auto finance needs to RELEASE THE ***** This is illegal to hold an asset that has been paid off for FOUR YEARS. THEY ARE NOT ARGUING IT HAS BEEN PAID BUT I CANNOT SELL THE VEHICLE WITHOUT THE CLEAN *****-- WHICH I CANNOT GET FROM THE *** DUE TO THEM CONTINUING TO HOLD THE **** ON THE ***** ELECTRONICALLY. I honestly do not believe it is malicious in their intent but rather the lack of intelligence and training of their ******** NOT CLOSE THIS COMPLAINT UNTIL THE **** ISSUE IS RESOLVED AND THE ***** IS CLEARED!!!!!Business response
10/30/2024
Good day. Please see the attached letter. Thank you,Initial Complaint
10/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On Wednesday, October 16th, 2024, I requested to talk to TD bank credit card services about an ongoing issue with my missing credit card and increase in charges. Every time I call, I am left on hold for 30 minutes plus and I feel like I'm getting the run around. I opened my account with TD bank in September 2021 and the person in charge created too many accounts under my name including a credit card which I reported stolen/lost this June in which I called TD bank for a replacement (I never received) so now I am 5 months of payments behind.Business response
10/30/2024
Good day. Please see the attached letter. Thank you,Initial Complaint
10/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have a line of credit through TD bank for purchases made at *******. I have available credit however my card keeps getting declined. When I call TD I simply cannot get a hold of anyone. I've called 7 times and have waited over 2.5 hours 4 times and over 3 hours the other 3 times. I've contacted them via an email link on their website and their response is "please call us at (number)" I cannot get ahold of TD and all I want to do is use my line of credit.Business response
10/30/2024
Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you,Initial Complaint
10/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My name is ****** *******, and I have two accounts with TD bank. A checking account and a savings account. Unfortunately, I have to recently change phone numbers. I called TD Bank spoke with a supervisor, who asked me a series of questions. Which was what was the last check I wrote out, which I dont have checks. I have a basic checking account. Supervisor than asked me, what is my credit limit with my TD bank Creditor. I told her, I have a TD credit card with Target and that my limit was $300. The supervisor asked did I have relations to anybody at a TD bank. I told her no. Supervisor then proceeded to transfer me to a branch. The banker Chili was disgusted. She stated the Supervisor from the contact center should have known better, to do such a thing. Completely unprofessionalBusiness response
10/30/2024
Good day. Please see the attached letter. Thank you,
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