ComplaintsforTruist Bank

• Initial Complaint

  11/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  truist bank has held my remaining funds of ********* and will not give me my funds after i have provided them all of the necessary documents to release my money. they have closed my account and although my account was positive they are trying to keep my funds and place them in collections. i would like my funds release and mailed to me as a check

  Business response

  11/03/2023

  We are in receipt of this complaint and will contact the client via letter no later than 15 calendar days to address the concerns about  Account Closing on their DDA. Please see attached blank authorization form.

• Initial Complaint

  11/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On October 20th I had $500 stolen from me through Venmo while on vacation in *****. I called Venmo and opened a case then called Truist. I opened a police report in ***** (10/24). Truist told me I had to call back on Monday (it was a Friday) because the statement had to post. Ok no problem. I waited till Monday. Monday I call they say call back Tuesday it's still not posted. My friend had $1,000 stolen from her the exact way I did and she uses **** of America. By Tuesday she had already received her FULL REFUND. Meanwhile with Truist I was just opening my claim. I opened my claim (10/24). The woman I spoke to told me this would be a 5-7 day process total. At this time I provided my police report as well. Saturday (10/27) I get an email saying my case had been denied due to "the card/device was present for transaction not disputed in the same area before or after the last disputed transaction". I call Truist immediately. I get connected with a man who tells me it was denied because they "don't understand how he accessed my Venmo account and password". If you have used Venmo before, you know you don't need a password to log in each time. He then tells me I need to send over documentation of my Venmo dispute. Which I do. He tells me he will resubmit the claim and to wait for someone to contact me. Today (11/3) I call to get an update. I spoke with a woman who then tells me he did NOT RESUBMIT MY CASE. Because "the case can only be resubmitted when files are attached." So he lied to me, told me my case was resubmitted, had me sit here for 7 days with nothing, just for me to call and find out he had not submitted anything. I am a 21 year old college student. $500 may not seem a lot, but I am living on my own, paying for every single bill on my own. Truist has no sympathy for their customers and as soon as this is resolved I will be moving banks. They make false promises to you and tell you it's handled when in reality nothing will be done unless you take action.

  Business response

  11/03/2023

  We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about fraud on their DDA. Please see attached blank authorization form.

• Initial Complaint

  11/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This is a formal complaint against REGIONAL ACCEPTANCE located in **********, **. This company has repeatedly violated my consumer rights under the Fair Debt Collection Practices Act and has caused me much unnecessary financial AND mental distress. For starters, they're reporting an erroneous & unverifiable collection account on all 3 of my credit reports, TRANSUNION, EXPERIAN AND EQUIFAX and not to mention an account in which I've asked for proof of claim and in which they have refused to validate per my request under the Fair Debt Collection Practices Act. Despite my efforts to resolve this unfortunate nightmare for nearly a year now, REGIONAL ACCEPTANCE has completely ignored my communications and legal submissions to remove this inaccurate information from my credit reports. I am well aware of the many, many other complaints filed against this

  Business response

  11/03/2023

  We are in receipt of this complaint and will contact the client via letter no later than 15 calendar days to address the concerns about Servicing on their Loan. Please see attached blank authorization form.

• Initial Complaint

  11/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Reversing fraudulent credit card trans actions. *See Attachment

  Business response

  11/02/2023

  We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about  fraud on their Credit Card. Please see attached blank authorization form.

• Initial Complaint

  11/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I scheduled an online appointment with truist bank located at ************************************************************** on November 1st, 2023. I clearly noted in my appointment reservation that I intended to discuss the estate of my father who recently passed. When I arrived at the bank the rude *************************** indicated I had no appointment and I showed him the reservation and told him I had estate questions so he begrudgingly started to help me. But, in order to help me, he violated my privacy, my fathers privacy and even my uncles privacy. And he clearly had no ability to help me. So he just violated my privacy to amuse himself. Mr. **** made me explain that my fathers estate totaled less than $10,000 so I wanted to know what options I had. I also wanted to know if the bank could release the money to pay the funeral home bill. I also told him my dad was the rep ***** for my uncle so I needed to know what to do with that account. Mr. **** did not know the answer to anything and made me sit in the lobby in front of everyone for 20 minutes while he talked to someone. He called me up by name so everyone knew who I was and told me truist will do nothing for me without an admin letter. I asked him a few questions specifically, I asked him to confirm the account is over $10,000 so I dont unnecessarily open an estate. He responded that he didnt know what he could tell me and that he was only telling me what someone told him to say. I told him I wanted to speak to the person who knows and he said I needed an appointment for that. To which I responded that I had an appointment and really did not appreciate handling sensitive issues there at the counter. He acknowledged that was a bad idea. I told him that I would be filing complaints over the lack of privacy. He responded wow, I know youre going through alot but your behavior is inappropriate. During this exchange, every office in the bank had no customer in it so privacy was available.

  Business response

  11/02/2023

  We are in receipt of this complaint and will contact the client via letter no later than 15 calendar days to address the concerns about Service received at the branch. Please see attached blank authorization form.

  Customer response

  11/07/2023

   
  I am rejecting this response because: this is just a waiver. No attempt has been made to address the offensive behavior of their teller. 
  
  

  Business response

  11/08/2023

  We are in receipt of this rejection and will provide a response no later than 15 calendar days. 

• Initial Complaint

  11/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I hope this letter finds you well. I am writing to bring to your attention a matter of great concern regarding my checking account with **********************, which was erroneously marked as fraudulent.Account Information:Account Holder: ***************** *********************** Account Number: ************* I opened the above account with ********************** and I believe that the account was marked as fraudulent. I was only made aware that my checking account has been flagged as fraudulent after visiting the local branch and having a direct deposit being returned.The account was funded with a $50 deposit at opening, which gradually disappeared via monthly account fees. Due to my busy schedule, I was unable to visit the local branch to close this issue out. Over time, the account went over-drawn by $52 and has now been closed.I am now being chased by Debt Collectors for the outstanding negative balance of $52. I am settling this but expect to be fully refunded for the $52 over drawn balance and my initial deposit of $50. The account was unusable and I also had my work direct deposit returned due to reasons unknown.I kindly request that you conduct a thorough investigation into this matter and rectify the situation by refunding me. Additionally, I would appreciate any information you can provide regarding the circumstances that led to this error, as it has caused me significant distress and inconvenience.I understand that mistakes can happen, but the swift resolution of this matter is of utmost importance to me. I trust that Truist Bank, as a reputable financial institution, will address this issue with the urgency it deserves and keep me informed of the progress made in rectifying the situation.Please contact me at ************ or *********************** to provide updates or to request any additional information required to expedite the resolution process.Thank you for your prompt attention to this matter. I look forward to a swift and satisfactory resolution.

  Business response

  11/02/2023

  We are in receipt of this complaint and will contact the client via letter no later than 15 calendar days to address the concerns about Fraud on their DDA.  Please see attached blank authorization form.

  Customer response

  11/03/2023

   
  I am rejecting this response because their response was for a Third Party authorization form completion. This is being added here. Thanks
  
  

  Business response

  11/03/2023

  We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about fraud on their DDA.
  

• Initial Complaint

  11/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Multiple overdraft fees of $36.00 each were charged by TRUIST BANK against **** LLC's business checking account ending in ******** that was a total of $72.00 on the 11th of October 2023 without **** LLC's consent. Immediately after being aware of TRUIST BANK's actions of processing overdraft fees without consent, in less than 24 hours, a representative from **** LLC attempted to settle any and all amounts and issues prior to any and all unauthorized overdraft fees. A **** LLC representative contacted TRUIST BANK to resolve this issue and the unauthorized actions taken by TRUIST BANK by phone, in less than twenty-four (24) hours of the processed unauthorized overdraft fees, incurred by TRUIST BANK.A TRUIST BANK manager that went by the name of "*******" was reached by phone. After finalizing and questioning TRUIST BANK's actions, "*******" GUARANTEED that she was unable to reverse these unauthorized actions of $72.00 in overdraft fees. "*******" redirected the **** LLC representative to resolve this dispute to "TRUIST CLIENT ADVISORY SERVICES". The **** LLC representative then took the initiative and sent, "TRUIST CLIENT ADVISORY SERVICES" which is D.B.A. TRUIST ADVISORY SERVICES, ***** and *******************************, the Assistant Vice President of TRUIST ADVISORY SERVICES, ***** in writing as two (2) separate mailings to resolve this issue at the address *************************************************************************************** ** on the 17th of October 2023. On the 17th of October 2023, TRUIST BANK proceeded to incur and process another unauthorized overdraft fee of $36.00 without **** LLC's consent. Which in total, is $108.00 in unauthorized overdraft fees incurred by TRUIST BANK against **** LLC. No response or resolution has been taken by TRUIST BANK and deem this as error and **** LLC has exhausted all measures & shall do everything in its power to ensure this issue is remedied in FULL.**** LLC thanks the BETTER BUSINESS BUREAU for taking this into consideration to investigate this.

  Business response

  11/02/2023

  We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about fees on their DDA. Please see attached blank authorization form.

  Customer response

  11/06/2023

   
  VFTC LLC is rejecting this response because this issue has not been resolved. Please provide an endorsed affidavit under penalty of perjury by a competent officer of TRUIST BANK that provides verification that TRUIST BANK's actions are LAWFUL and any and all unauthorized fees and overdraft fees processed by TRUIST BANK, previously and in the near future against VFTC LLC, are valid. If not, this matter is deemed frivolous and demand TRUIST BANK to remove any and all unauthorized fees processed against VFTC LLC. Otherwise, this shall be considered as damage to VFTC LLC and any and all of its officers. Silence or non-performance by TRUIST BANK shall be deemed as willful negligence. Any and all actions taken by TRUIST BANK, previously and in the near future that is adverse to VFTC LLC, shall be recorded and may be used at a later date. This is the last good-faith response by VFTC LLC to TRUIST BANK to rectify this issue in a swift and timely manner. Otherwise, any and all communication by TRUIST BANK and VFTC LLC and all of its officer shall CEASE AND DESIST IMMEDIATELY as of this writing. Unless TRUIST can provide full settlement and removal of all fees, this stands as record, Any and all communication sent by TRUIST BANK via mail shall be construed as harassment and may be used for litigation purposes. 
  
  

  Business response

  11/08/2023

  We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about fees on their DDA. 
  

• Initial Complaint

  11/02/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company has been more than a problem. We never had any problems on a previous loan with them and then we decided to purchase something else and use them as the financing company. That was the worst mistake ever. As any transaction when you lend money there is a signed contract that clearly spells out the monthly amounts and the due date until the loan is paid off. Since day 1, I have had to call them every single month as I have been set up on auto debit since day 1. Their system does not see the new loan as it only shows the 1st loan and the 1st loan being paid in full so it will not pull the money out on the day specified. But wait it gets better. This goes on for months and every month I am calling them to hear the excuse why it was not drafted. Then all of a sudden not only was it not drafted but then the system changes my monthly payment. Now remember, I have a contract that states an amount monthly and a due date, but dont forget the auto draft was set up on day 1 of the loan. With this being said, every month I am continuing to call and ask for a manager as this went on for over a year. I was assured that nothing would go on my credit and that any/ all fees would be waived due to system error on their own recorded line. I recently decided I was done with Sheffield as calling every month for the same thing gets old especially since you are paying them, they sure are not paying me, so I paid the loan off in full. Well low and behold, this week my lender for my new home loan pulled my credit and not only was I blatantly lied to not once but multiple times, the late fees are now on my credit report. I have since tried reaching out to Sheffield to get this reversed and also requested a letter on company letterhead that this was reported in error for my lender. I was told absolutely not and that they do not do this. I would also like to mention I am a medically retired veteran who does not deserve this type of treatment as I have done what I stated I would do

  Business response

  11/02/2023

  We are in receipt of this complaint and will contact the client via letter no later than 15 calendar days to address the concerns about Servicing on their Loan. Please see attached blank authorization form.

• Initial Complaint

  11/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My father passed away and I am attempting to become a successor in interest for the loan of the house that he owned, that I am currently living in.I have been trying to become the *** for the last several months.I called on August 28th. I was informed they would send me a packet out with the information they needed for me to become the ***.The day I received the packet I took it to a local Truist bank, filled it out and had it notarized and then the Truist branch manager mailed the envelope for me.Then I had to wait 3 weeks with no response before I called back in.I was then told the packet I mailed is was not complete and somehow in the time between the manager of the bank mailing the letter in, to it getting to the successor in interest team, half of one of the forms was lost. Everything was in one envelope but somehow half of one of the forms was gone.I then requested another *** packet be sent out so I can refill it out and requested a callback from the *** team.I was then contacted almost two weeks later by Truist loan originations team attempting to solicit a loan from me. So they wouldn't call me about my problem but were more than happy to try and sell me on a new loan.I finally received the next packet, however the packet was empty and only had the one letter saying what they needed.I called back in once again and was informed they would send me a third packet.Upon receiving the third packet I was once again not give them patriot form that they requested.I called back in and it took asking over and over before they finally found out the form I needed was buried on their website.So that whole time no one else knew I could just get the form online except the third agent I had talked to...I applied again and had to wait 10 more days for a response.Today was day number 10.And now after that time they are asking for a new piece of information.I am looking to complete the *** transition and stop being pushed back for seemingly no reason.

  Business response

  11/01/2023

  We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about servicing a mortgage. Please see attached blank authorization form.

• Initial Complaint

  11/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have 80+ charges on my personal account with ***************** I filed a dispute as I do not have a playstation. I contacted playstation personally and told them I have over $4,400 worth of playstation charges on my bank account and this needs to be refunded or I will not be able to pay my bills. This is INSANE. Playstation told me to call my bank and file fraud. They told me the bank will return the funds right away. So, I contacted Truist and filed a fraud claim. The bank told me I should receive the funds back soon. They went back and found 8 months of charges. This truly hurt my family. I then got a letter from Truist stating my claim was DENIED!! My bank manager was angry and said this is not fair and she reopened the claim for me and still it came back denied. Nobody said why. I called Playstation and they did not make any sense at all. The bank is stealing from me and I do not know why. I give them my business accounts, personal accounts, my mortgage ($3500 a month), auto loan, and so much more. How are they not protecting me? I need my money back or I am moving my mortgage and all of my money. I am also filing complaints with the ***** THIS IS MY HARD EARNED MONEY!!! NOT YOURS!! YOU CANNOT STEAL $4500 from me Truist! How dare you!

  Business response

  11/01/2023

  We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about a dispute on their DDA. Please see attached blank authorization form.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩