ComplaintsforAmerassist A/R Solutions, Inc.
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Complaint Details
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Initial Complaint
06/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this dept with ********** ******* ****** and do not have a contract with AmerAssist A/R solutions. Inc. They do not provide me with my application like I requested.Business response
08/15/2022
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by ***** *******. Amerassist's records indicate that Mr.******* signed a contract with the ****** ******** for dental work. Amerassist has requested a copy of that contract and will be forwarded to Mr. ******* when received.On8/9/21, The Creditor referred this unpaid debt to Amerassist for collection.
Amerassist sent a series of letters and emails and made numerous telephone calls to Mr ******* telephone number but was unable to speak to him regarding this debt.
Amerassist has marked its records to reflect Mr. ******* dispute, and collection activities will be suspended until the contract has been sent to Mr. *******.****** ** ********
Initial Complaint
06/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This business has charged my Debit card over $700 dollars without authorization of any kind. I called in to obtain a refund but ******** from collections said she cannot do it. She said all managers were gone for the day and that the accounting department that does that is not in. Excuse after excuse.Business response
06/23/2022
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by ******** ********. Amerassist's records indicate that Mr. ******** signed a contract with ***** ****** **** ("***") on 9/5/2019 for dental appliances. On 6/16/20, *** referred this unpaid debt to Amerassist for collection.
Amerassist sent a series of letters and emails and made numerous telephone calls to Mr. ******** telephone number. Amerqssist made an offer to settle the $1,450.00 balance due on the debt for 60%, or $870.00, which Mr. ******** accepted. Mr . ******** authorized 3 payments on his credit card ($100, $700 and $70) and Amerassist has marked its records to indicate that the account has been settled in full.
****** ** ********Initial Complaint
06/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with ***** ****** **** and do not have and account with AMERASSIST AR SOLUTION . They have not and will not provide me with the original application or contract as I have requested.Business response
06/24/2022
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by ******** *****. Amerassist's records indicate that Mr. Adams signed a contract with ***** ****** **** ("***") on 6/30/19 for dental appliances. On3/12/20 *** referred this unpaid debt to Amerassist for collection.
Amerassist sent a series of letters and emails and made numerous telephone calls to ****** telephone number but was unable to speak to him regarding this debt.
A copy of the *** contract is attached to this reply. While Amerassist has marked its records to reflect Mr. ****** dispute, collection activities will continue.****** ** ********
Initial Complaint
06/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Amerassist AR Solution ,failed to correct the errors on my credit report,you guys mention the items was verified and updated as accurate but never sent me the method you used to figured this fraudulent account is mines , I've been a victim of identity theft before i want Amerassist AR solution to be deleted expeditiously it's been hurting my credit report for to long. I demand to see Verifiable Proof (an original Consumer Contract with my Signature on it) you have on file of the accounts listed below. Your failure to positively verify these accounts has hurt my ability to obtain credit. Under the FCRA, unverified accounts must be removed and if you are unable to provide me a copy of verifiable proof, you must remove the accounts listed on my credit file and also send me in updated report showing that the item has been removed.Business response
08/15/2022
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by ******* *******. Amerassist's records indicate that Mr.******* signed a contract with Smile Direct Club ("***") on 2/16/19 for dental appliances. On12/2/19, SDC referred this unpaid debt to Amerassist for collection.
Amerassist sent a series of letters and emails and made numerous telephone calls to Mr. *******''s telephone number but was unable to speak to him regarding this debt.
On3/29/21 and 12/9/21, a copy of the *** contract was mailed to Mr. ******* at his request While Amerassist has marked its records to reflect Mr. ******* dispute, collection activities will continue.****** ** ********
Initial Complaint
05/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hello, I am disputing this collection account on my profile. It is a not a valid debt and I am requesting validation of debt. If you can’t provide the accurate information requested. I demand deletion from my credit profile.Business response
05/31/2022
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by ****** ********. Amerassist's records indicate that Ms ******** signed a contract with Smile Direct Club ("SDC") on 11/25/20 for dental appliances. On 9/20/21 SDC referred this unpaid debt to Amerassist for collection.
Amerassist sent a series of letters and emails and made numerous telephone calls to Ms ********'s telephone number but was unable to speak to her regarding this debt. I have attached a copy of the SDC contract to this reply.
. While Amerassist has marked its records to reflect Ms ********'s dispute, collection activities will continue.****** B. ********
Initial Complaint
05/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hello, I am disputing this collection account on my profile. It is a not a valid debt and I am requesting validation of debt. If you can’t provide the accurate information requested. I demand deletion from my credit profile.Business response
05/19/2022
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the complaint filed with your office by ***** *****.
Amerassist's records indicate that Mr. ***** signed a contract with ***** ****** **** (****) on 9/6/18. On 9/23/20, SDC referred this debt to Amerassist for collection. Despite sending numerous letters, emails and text messages and making many phone calls, Amerassist was unable to reach Mr. ***** to discuss payment of this debt. On 4/26/22, Amerassist mailed a copy of the *** contract to Mr ***** at his request. While Amerassist will mark its records to indicate that Mr. ***** disputes this debt, collection activities will continue.
****** ** ********
Initial Complaint
05/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
The account I had with smile direct was sent to ameriassist for collections. This was a mistake and was resolved between me and smile direct. The account has been paid in full, closed in good standing, and they actually sent me money back. Since then I have called ameriassist Over 10 times to remove this off my credit report. They refuse to do so , and say they cannot help. Everything these call take me hours to get to the right person who has any authority to look over my account. And then they tell me they will get back to me, only to never hear from them again. They claim they have no way to contact "their customer" smile direct and verify the account is paid. This company should not be allowed to stay in the collections business under our nation's laws practicing this way.Business response
05/10/2022
Amerassist is waiting for additional documentation on one of the debts and I will have a reply when that documentation is received.
****** B.********
General Counsel
Initial Complaint
04/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hi BBB, I would like your assistance with this company. I do not have a contract with this company for this alleged debt.
I would like the following provided to me:
1) An explanation of what this alleged account balance is for.
2) A complete Audit Trail calculation of this balance, including the complete payment history on this account, so I have proof that the amount is correct.
3) Documentation that shows I agreed to pay this debt with my signature and documentation shows I gave you permission to have my information and paperwork showing I gave you authorization to report this to my credit report. No consent to you having my information and unauthorized use of my social security number is identity theft and you will be reported for such.
4) The Agreement that grants you authority to collect on this alleged debt.
5) A copy of your state license, including license number that give you rights to collect in my state.
6) The purchase agreement
7) Swear under penalty of perjury you were present during the alleged debt
If your company cannot provide me with all of the following, I request that this debt nullified and removed from my credit profile.
Pursuant to the Federal Fair Debt Collection Practices Act (15 USC 1692c), you are hereby notified to immediately cease communications concerning the collection of the debt associated with the above-referenced account. This notice shall include, but is not limited to written correspondence, telephonic communication and reporting this account to any consumer reporting agencies.
I demand that you delete this tradeline from all consumer reporting agencies immediately.
Business response
04/28/2022
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by ******* ***********. Amerassist's records indicate that the Debtor entered into a contract with ***** ****** **** on 2/1/2019. This debt was referred to Amerassist for collection on 12/2/19. Despite sending letters and numerous emails, texts messages and phone calls, Amerassist was unable to talk to the Debtor. This appears to be a legitimate unpaid debt.
I am attaching a copy of the ***** ****** **** contract signed by ******* ***********.
****** ** ********
Initial Complaint
04/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been disputing with Amerassist AR Solutions and Transunion and Experian since Septemeber of 2021. This is now April 2022. On In August 2021 and October 9th 2021, I sent a debt validation letter directly to the collection agency for the debt they are claiming I owe. I never received satisfactory tangible information that I requested which included the original bill of sale, the contract from the original creditor with my signature on it, the contract between the Original Creditor and the Collection agency for proof that they are able to collect on their behalf, and proof of licensure to collect on this debt in my State. I did not receive anything from them to satisfy my requests. After 30 days I disputed the information with the credit bureaus Transunion and Experian. Included in my disputes with the Bureau's I pointed out the FDCPA violations that Amerassist has committed on my credit profile. One of the many violations of the FDCPA; was the re-aging of this debt by Amerassist. The debt has been re-aged by 3 years without any payment activity or promises to pay on my end; also showed proof that the Date of Last Payment has not been listed; even after the letter I sent directly to Amerassist in October 2021, they never updated my account to "in dispute" nor did the Bureau's. (Violation of my consumer rights per FCRA and FCDPA. Amerassist has failed to provide me with the proof I requested in the allotted time frame. They have negligently reported inaccurate inconsistent information to the credit bureaus and the credit bureaus have failed to conduct a full thorough reasonable investigation. Since they have let such violations in inaccuracies to continue to be reported on my credit profile. This account needs to be removed immediately from my credit profile. My next step is to file a complaint with the FTC before finally starting litigation against Amerassist, Transunion, and Experian for their negligence.Business response
04/14/2022
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by **** ******. Amerassist's records indicate that Ms ****** signed an agreement with ***** ****** **** for dental appliances on 6/6/19. A copy of that contract is attached to this reply. Amerassist sent a series of letters and emails and texts and made a number of telephone calls to Ms ******. On 2/20/20 an Amerassist representative spoke to Ms ******, who promised to begin making payments in March, 2020. No payments were received and Amerassist has no record of a dispute of this debt. The debt was properly reported to the credit bureaus and Amerassist is properly licensed in all states where required.
****** ** ********
Customer response
04/14/2022
The eveidence shows that the business was made aware of my dipute, however was inaccuarately and incompletely marked on my credit profie. The letters sent to me from this business does not satisfy my validation of debt requests. The proof is shown on my credit credit profile the Amerassist AR Solutions is not in compliance with the FCDPA requirements. If the company will not remove the debt they innacurately report, I will be moving forward with the next steps in my plan of action.
Regards,
**** ******Initial Complaint
03/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hello. I paid the account off March 19, 2021 confirmation number ********. They have yet to send me a letter stating that. And they will not take it off of my credit report. I have been contacting them for the past two years and to no avail anything has been done as of today. The account still says open but with a zero balance. It is not a credit card or loan. It was for dental treatment. They give me the run around when I call. I need this issue resolved. They harass you until the payment is made and then neglect to hold up their end of the bargain. I made the payment on March 19, 2021 I spoke with **** at ext. **** on that date and she informed me that it would be removed from my credit report and I would receive a letter of confirmation that I have paid this account in full. I have tried to dispute it several times with the credit bureau themselves however AmerAssist states that it’s valid and it’s still open. When it was closed and paid in full on 3/19/2021.Business response
03/22/2022
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by ******** ******. Amerassist's records indicate that this debt was referred to Amerassist for collection by the creditor, ***** ****** **** on 3/20/20. After a series of phone calls and text messages, Amerassist and Ms ****** arranged a settlement in full of the debt. Amerassist requested that the trade line be deleted in November of 2020. Since the deletion was not properly completed by some of the credit bureaus, Amerassist sent another trade line deletion in February of 2022. Please let me know if the debt still appears on Ms ******** credit report and I will ask Amerassist to contact the credit bureaus again.
****** ** ********
Customer response
03/22/2022
I because:it is still listed on my TransUnion credit report as of March 08, 2022. The last time the account was updated by them was on May 08, 2021. If AmerAssist truly contacted them why is still there? It does not show on the other two reports. Please have them contact TransUnion.
Regards,
******** ******Business response
03/23/2022
Amerassist's response is as follows:
"Attached is a copy of the deletion submitted on 2/1/22 to
Experian and TransUnion. There is nothing more Amerassist can do on our end. If
it was not updated she will need to submit a dispute through TransUnion."Documentation of the credit bureau deletion is attached.
****** ** ********
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Customer Complaints Summary
72 total complaints in the last 3 years.
8 complaints closed in the last 12 months.