ComplaintsforAmerassist A/R Solutions, Inc.
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Complaint Details
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Initial Complaint
03/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
02/23/2022 I am not liable for this debt with Amerassist A/R Solutions and I do not have a contract with Amerassist A/R Solutions. They did not provide me an original application like I asked. I sent a letter requesting information and it was sent back to me. The original company is no longer in business for fraud I would like this off of my account.Business response
03/22/2022
As General Counsel for Amerassist A/R Solutions,Inc., I have been asked to reply to the Complaint filed with your office by ******** *****. Amerassist's records indicate that this debt was referred to Amerassist for collection by the Creditor Smile Direct Club on 11/20/20. Despite sending letters and emails and making numerous phone calls and text messages, Amerassist was never able to talk to Ms ***** about this debt with Smile Direct Club. A copy of that contract is attached to this reply. While Amerassist has marked its records to reflect that Ms ***** disputes this debt, collection activities will continue.
****** ** ********.
Initial Complaint
03/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Amerassist AR Solutions posted a collections account on all 3 of my credit reports in the amount of $1,150. This amount was confirmed to be paid by my ***** ****** insurance policy. When previously disputed this account was removed from one of my credit reports due to inability to validate the debt, but the other two bureaus state that Amerassist AR Solutions has verified that the debt is mine. The purpose of this complaint isn’t to get this account validated, as my insurance has confirmed this was paid by them. The purpose of this complaint is to ensure that the account is permanently deleted from all 3 of my credit reports as it is a violation of my consumer rights per FCRA.Business response
03/14/2022
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by ****** ******. Amerassist's records indicate that Ms ****** agreed, on 2/28/18, to pay for dental surgery and related services provided by the Creditor, ****** ***** *********. The Creditor referred the unpaid balance of this debt to Amerassist for collection on 10/12/18. Amerassist sent letters and emails and made numerous phone calls to Ms ****** in an attempt to collect this debt. Amerassist mailed a copy of the contract with the Creditor to Ms ****** on 2/3/20.9/28/20, 7/6/21 and 3/6/22/28/20.During a phone call with an Amerassist representative on 11/4/221, Ms ****** promised to wire funds to Amerassist to pay the unpaid balance of this debt. No such wire or other payment was made to Amerassist.
While Amerassist has marked its records to reflect the fact that Ms ****** disputes this debt, Amerassist will continue with its collection activities.
****** ** ********
Initial Complaint
03/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Last year I paid off a debt in Full in 2021 that was bought by Ameriassist. I was promised that this collection would be removed from my credit report, which it was not removed as promised. I’ve tried calling to get help but no one has. I even tried to dispute this on my credit report through the Bureau to no avail. I have satisfied the debt by paying it in full and would like the collection to be removed as discussed on the phone. I was sent a letter in the mail stating that this debt was paid in full but yet it is still on my credit report, ruining my credit and I can not remove it. Please remove this collection as promisedBusiness response
03/04/2022
As General Counsel for Amerassist A/ R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by ****** ********.
Amerassist's records indicate that Ms ******** paid this debt in full as of 4/19/21 and the paid in full status has been reported to the credit bureau. No promise was made by Amerassist to have the trade line deleted from Ms ********'s credit file.
****** ** ********
Initial Complaint
03/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
In accordance with the Fair Credit Reporting act the following debt buyer violated my rights: Amerassist A/R Solutions, Inc. Account Number: ****** This credit reporting agency is in violation of 15 U.S.C. 1692g. They were to notify me of this in writing 5 days prior, I was not. As the original creditor, only I can validate this debt. I do not validate this debt. I am not liable for these debts. I do not have a contract with Amerassist A/R Solutions, Inc.Business response
03/08/2022
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by ***** ******. Amerassist's records indicate that Ms ****** signed a contract with ***** ****** **** on 9/17/19. On 5/17/20, *** forwarded this debt to Amerassist for collection. Amerassist sent a number of letters, emails and texts and made many phone calls to Ms ******. It wasn't until 7/15/21 that Ms ****** requested a copy of the *** contract. Amerassist sent a copy of the *** contract on7/15/21 and again on 12/17/21. While Amerassist has marked its records to reflect that the debt is disputed, collection activities will continue until the debt is paid or otherwise settled.
****** ** ********
Initial Complaint
02/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with ***** ****** **** *** and do not have a contract with Amerassist AR Solutions. They did not provide me with the original application like I asked.Business response
03/01/2022
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed against Amerassist by ****** *********. Amerassist's records reflect that this debt was referred to Amerassist for collection by the Creditor, ***** ****** **** on 5/16/19. Amerassist sent letters and made numerous attempts to reach Mr. ********* by phone and text messages. On 6/9/21, Amerassist's representative talked to Mr. *********, who promised to pay the balance in full when he got paid. No payments were ever made and Amerassist was unable to reach Mr. ********* thereafter. Amerassist has requested a copy of the contract between ***** ****** **** and Mr. ********* and it will be mailed to him when received.
Philip B. W*******
Initial Complaint
02/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with Amerassist A/R Solutions and I do not have a contract with Amerassist A/R Solutions. They did not provide me an original application like I asked.Business response
03/04/2022
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked tp reply to the Complaint filed with your office by ***** *****.
Amerassist's records indicate that Mr. ***** signed a contract with the Creditor, ***** ****** ****, on 5/29/19. *** referred the unpaid balance of this debt to Amerassist for collection on 2/25/20. Amerassist sent a number of letters and text messages and numerous phone calls to Mr. ***** but was unable to reach him until 2/9/22 when he requested a copy of his *** Contract, which was sent to him that same day.
I am attaching a copy of the *** Contract to this reply. While Amerassist has marked its records to reflect that the debt is disputed, Amerassist will continue its collection activities.
****** *. ********
Customer response
03/04/2022
The product they sold me for braces didn’t work and there for I told them I was not paying for them because they actually made my smile worse. I had to get metal braces because of there product. I won’t this debt deleted from my credit report asap.
Regards,
***** *****Initial Complaint
02/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Ive paid this business a total of 742.83. 9/4/2019 : 250.00 10/11/2019 : 82.09 11/12/2019 : 82.38 12/11/2019 : 82.09 01/13/2020 : 82.09 02/11/2020 : 82.09 03/11/2020 : 82.09 I have all the bank statements for these dates. I purchased invisible aliners for my teeth from this company, ****** ***** ****. They claimed if the liners dont fit or if something is wrong with them that they will either fix the aliners or give you a refund. When i first received my aliners... the first set felt like they didnt fit properly... they didnt gonon my teeth all of the way ... there was a small gap but when i called customer service and asked about it.. the girl I spoke to badically said ohh just force it on, its fine. When it was time for me to move ontonthe next set of aliners... the 2nd set wouldnt go on my teeth at all.. so once again i called customer service about the issue.. again i was told to force it on my teeth.. I told the representative that this isnt possible without damaging my teeth. She disagreed with me and told me thats whatbim supposed to do. I decided to wear the 1st set longer thinking maybe that would help.. I wore the 1st set for a couple extra weeks.. they became gross.. i once again tried the 2nd pair of aliners.. once again.. no luck fitting them on.. so i called customer service. Once again i was told to force them on my teeth. I told her that it isnt possible and that they need to make me new aliners . The representative then told me she could no longer help me and gave me a email address .. saying they would help me.. i tried emailing the adress she gave me.. i even kept making my payments on the aliners because i wanted the issue fixed.. i kept emailing and calling and every time i called i was told to email them only but they never helped me threw the email. I tried calling and requesting to return them instead of getting them fixed since they wouldn't fix them. Once again i was denied service and no one would help me.Business response
02/17/2022
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by ******* ********* (fna/ ******* ******) . Amerassdist's records indicate that the Creditor, ***** ****** ****, referred this debt to Amerassist for collection on 8/12/2020 . Despite emails and telephone calls to Ms. *********, Amerassist was unable to reach her, including making offers to reduce the balance due with settlement offers. Amerassist has marked its records to reflect lthat Ms ********* disputes the debt and will request that this trade line be deleted from Ms *********'s credit file.
****** ** ********
Customer response
02/18/2022
I accept the business's response to resolve this complaint.
Regards,
******* *********Initial Complaint
01/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with *************** *** and I do not have a contract with ********** ** ******** plus they did not provide me with the original application like I asked. Account No: ******* Amount Disputed: $782.00 MY PURPOSE OF THIS COMPLAINT ISN'T TO GET THIS ACCOUNTS VALIDATED, THE PURPOSE OF THIS COMPLAINT IS TO ENSURE THAT THE ACCOUNTS WILL BE PERMANENTLY REMOVED FROM MY CREDIT REPORT AND TO BE PAID FROM THIS COMPANY FOR THEM VIOLATING MY CONSUMER RIGHTS (FCRA).Business response
02/17/2022
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by ***** ******. Amerassisr's records reflect that Mr. ****** signed a contract with ***** ****** **** for dental appliances on 5/15/2019. The Creditor referred this debt to Amerassist for collection on 12/1/2020. On 3/11/2021, Amerassist mailed a copy of the *** Contract to Mr. ******. Amerassist has marked its records to reflect that the debt is disputed and will be submitting a request to the credit bureau to delete the trade line form Mr. ******'s credit file. Howerver, since Mr. ****** does not deny receiving the dental appliances, this will remain an active collection.
****** ** ********
Initial Complaint
01/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hello, Amer Assist A/R solutions is attempting to collect a debt against me that is not mine. They even included documentation that is NOT an address I have ever been linked to or associated with. I complained to them and they refuse to help verify the information directly with *** or validate the debt. They sent me documentation about this alleged debt that does NOT match my address. I repeatedly attempted to contact them and they fail and refuse to respond to my debt validation letters sent via certified mail through ****. I contacted the original creditor directly and they have advised me Account#: ******* is listed under a completely different name. I’d truly like to avoid taking legal action with my attorney. However, in this case, you and your client are both in violation of the Fair Credit Reporting Act, Violation of the Fair Debt Collection Practices Act, and have shown Defamation of Character. Please assure all accounts are reported accurately or I will be forced to persue legal action as the fraudulent and invalid account has been detrimental to my credit reports. I am requesting that all invalidated and fraudulent information be removed immediately (Equifax, Experian and TransUnion)Business response
01/24/2022
As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by ******** ******. Amerassist's records indicate that this debt was referred to Amerassist on 10/12/21 by the creditor, ***** ****** ****. The debt was for dental appliances ordered by Ms ******. At her request, a copy of the *** contract was mailed to Ms ******. Amerassist has marked its records to reflect that the debt is disputed and Amerassist has initiated a deletion of this trade line from Ms ******** credit bureau file.
However, Amerassist maintains that this is a legitimate debt of Ms ****** and I note that the email address supplied by Ms ****** to *** and the email address contained in the BBB Complaint both contain the distinctive phrase "******"
****** ** ********
Customer response
02/01/2022
On January 31, 2021 I received your debt validation letter demanding a payment of $2,383.66. Upon reviewing the contract, I quickly realized that I did not open this account and incur this unpaid balance. Someone, other than myself, located at ***** ** *** ******* ****** ** ***** wrongfully used my personal information to obtain a line of credit or service. The company listed on the fraudulent contract extended a line of credit to someone, other than myself. Your company is a victim and should file a police report in the appropriate jurisdiction. You are hereby notified that on February 1st, I have filed an identity theft report with the ***** **** ****** **********. My case # is *********. In addition, I have notified the FTC that my identity has been compromised, stolen, and used for fraudulent transaction. I have requested a fraud alert and freeze be placed on my credit and have also informed the credit bureaus of the identity theft.
Regards,
******** ******Business response
02/22/2022
I will ask Amerassist to place a collection hold on this account pending further investigation
****** ** ********
Initial Complaint
01/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company is trying to collect on debts that aren't owed by me. they have taken more than 60 days to respond to my complaints and I intend on holding them civilly and criminally liable. they have broken many laws and they know that, so the fact that they are attempting to collect on debts that aren't owed by me is an outrage. They are playing with my intelligence now and I don't appreciate it. I have been declined for a car, mortgage and other lines of credit due to these companies. I demand these items be removed from my credit report since reporting is totally optional and the laws they broke in the letters that I sent them. I am flexing my right to rescission and want every dime back that I ever paid (which I have outlined in my letters). If they want to end up in court we can definitely go that route. I have given them ample time and opportunity to make these situations right so now I will be filing claims in court. Tell them to remove these unknown account in my report and pay what they owe.Business response
01/24/2022
As General Counsel for Amerassist A/ R Solutions, Inc., I have been asked to reply to the Compliant filed with your office by ****** ******.
Amerassist's records indicate that Mr. ****** entered into a contract on 6/14/20 with ***** ****** ****("****) for dental appliances. *** referred the unpaid balance of this debt to Amerassist on 4/9/21. Amerassist sent a number of emails and texts to Mr. ****** but was unable to reach him to discuss the payment of this debt. Amerassist has no record of receiving the letter attached to the Complaint. Amerassist has marked it records to reflect that this debt is disputed.
I am attaching a copy of the *** contract with Mr. ******.
****** ** ********
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Customer Complaints Summary
72 total complaints in the last 3 years.
8 complaints closed in the last 12 months.