ComplaintsforMidas Auto Service & Tire Experts - an Employee Owned Company

• Initial Complaint

  04/11/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 11-12-2021 my boyfriend took my car to Midas to ge an oil change as I was working. He never noticed what I was charged on my debit card and brought the rceipt home. I saw I was overcharged $31.80 and the following day called John, the manager and he said yes there was an error and he'd give me $20.00 back. Reported this to their corporate office and an Ian **** wrote me back and flat out told me I was getting no refund and I "musthave known someone" to get the previous high-mileage at a discounted rate. I turned them in to Consumer Protection with no help. He (Ian) sent CP a statement that was doctored-it had to be- as I use my debit card for all transactions and, as you can see, that amount ($95.38) is not what I spent for anything that day at Midas. Although it was an error, it was $31.79. I do not know what the "parts" and "labor" would be on an oil change.

  

  Business response

  04/11/2022

  Customers vehicle takes 10w30 oil. This oil is not considered "conventional" and cost us more, so the price of this oil is higher then our Conventional oil change. The 10w30 oil change is billed under "High Mileage. Customer can reference previous invoices to confirm. We also recently had to raise our prices do to our cost going up. I have explained to this customer back in November when she filed a report with Midas - Our rates for an oil change are clearly posted at our locations and are as follows: $29.99/Conventional, $59.99/High Mileage, $69.99/Full Synthetic. Your vehicle has a history of getting 10w30 / High Mileage and that is the oil we used during your last visit, and you were charged accordingly. If you have a long-term customer relationship with the manager or employee that has discounted your oil changes in the past, I recommend you stop into the location and speak to them.  If that employee is no longer at this location or has decided not to offer the discount any longer, there is nothing more we can do. 

  Customer response

  04/11/2022

  
  Complaint: ********
  
  I am rejecting this response because: No. 1, the FIRST oil cheange was not to be high mileage. I explained that was an error. I never get the high mileage oilchange as I change it often enough that I do not need high-mileage oil changes. The first time (in 12-20) was an error on their part; that is why **** said "I must have known someone there to get that price". I have 4 vehicles and NEVER get high mileage and did not request it in 11-21. Instead of doing the right thing, they lost  2 steady customers. I looked at the complaints against this business, they're overwhelming. So John, the  manager, admitted the error, but only wanted to refund me $20. They'd rather lose 2 steady customers with 5 vehicles after years of service with them than pay the money they OWE me. Smart business person. Not to mention a doctored charge of $95 and change. I never get mechanical work done there, strictly oil changes, so I'd like **** to explain that one. Look at my bank statement and see what I spent that day there at Midas. 
  
  Sincerely,
  
  ****** ********

  

  Business response

  04/25/2022

  Again, I cannot explain any clearer. We only stock 10w30 weight oil in high mileage. Our $29.99 Conventional oil change is for 5w20 and 5w30 only. 10w30 is not included in our $29.99 oil change. Customers vehicle takes 10w30, we put in 10w30 and charged accordingly. 

  Customer response

  04/25/2022

  
  Complaint: ********
  
  I am rejecting this response because: I did not want a high mileage oil change! What does it take here?

  Even John the manager admitted the error. I should have just took the **** $20 he offered.

  ***** them, I see the complaints against this particular shop and there are MANY. So they lost another customer. They don't care. I am putting this store on ** and telling everyone I know *** they treat their customers. What a  joke. I WAS OVERCHARGED. THEY MADE A MISTAKE.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  04/06/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Midas was the last place to touch or service anything wheel/tire related on my vehicle which is located on ****** and other paperwork. My lug nut came off of my wheel and the bolt on the wheel hub is stripped. I contacted midas and was given an appointment to resolve the issue. Once at appointment, staff said I would need to pay for the services and he sees I got my tire rotated after they did my calipers which is a lie. The service tech provided me with a ****** print out to show me I had my tires rotated which it clearly did not state that. I contacted midas regarding the print out and was hung up on.

  

  Business response

  04/08/2022

  We replaced the front calipers on 11/6. ****** shows on 11/24, customer had an oil change done at a secondary location. Customer needs to contact this location or who worked on vehicle more recent. 

  Customer response

  04/11/2022

  
  Complaint: ********
  
  I am rejecting this response because: the location where I received my oil change from (**** *) does not offer tire services. I have already stated that to the associate *****.
  
  Sincerely,
  
  **** ********

  

  Business response

  04/22/2022

  We performed our service 6 months ago. Yes, ****** shows an oil change was completed after. We also do not know if tire(s) were removed by any one at anytime in those 6 months. A lug nut does not just fall off even if it was stripped when installed. We will work with customer the best we can on cost to repair, but we will not be taking responsibility for this issue 6 months later knowing vehicle was serviced by others after us.  

• Initial Complaint

  03/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On march 17 i called midas. I said my breaks squeak , is that something you can fix. the guy who i believe was the general manager said yes. I made an appt. for 3:15 for the same day. At 4:00 i went next door and rented a car. The guy from midas walked in and told me it would be $800 I said ok go ahead. I drive way and think that sounds like a lot so i called and i said do you promise if i pay the $800 thats going to stop the squeak. He said if it doesnt bring it back the brake pads have a year warranty. I said ok go ahead. They call me 2 hours later and say my car is ready. I go pay $750 pick up my car before i even get out of the parking lot i hear the squeaking. I turn around and come back to midas the worker is out side and i said its still squeaking do you want to get in so you can hear and i drove next door to kroger where it was OBVIOUSLY squeaking. A motor cycle drives by the worker hits my car door to show his irritation of the noise of the motorcycle... I pull up stop again and he said yep i hear it its gotta be the front brake pads. I take my. car back to midas . leave it over night . then pick it up the next day and pay $150. The next day i hear the brakes squeaking all day very loudly and they have been sqeaking just as bad as the day i brought my car into midas. SO i paid $1000 and still have squeaking brakes. Midas gave me my old brakes and rotors and i showed them to my dad who said my brakes and rotors look fine and he thinks they took advantage of me because im a woman.

  

  Business response

  04/14/2022

  Location was going to reach out to get vehicle back to inspect and figure out the issue. 

• Initial Complaint

  03/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had my car towed to Midas after they told me my alternator and battery was causing my car not to start. In addition I asked them to check my brakes too then they advise my brakes and rotors needed replacement so I agreed to have alternator, battery, brakes and rotors done. They called me to say my car was done and to pick it up. I paid $1312.56 and left to go home. Not even an hour later I attempt to start my car and the same thing was happening with my car as before I brought it in. Not starting. Then I have to pay for another tow to them for me to wait with my car for 2 hours while they try to figure out the real problem just to be told they have to look further into it to figure out the issue. I didn’t know I’d be without a car a total of 6 days now, 2 of which I had to pay for a rental. My car is still sitting because they claim the one person that can figure out the problem is out sick Sunday. The one I spoke to 2 days in a row named Brandon, the manager, advised it’s going to be a few more days before I even know the problem with my car and this is unacceptable. I don’t have transportation to work and this is causing time, as well as money and possibly more repairs and they don’t seem to care at all and lack any empathy for the inconvenience they’re causing. I want my car fixed and diagnosed correctly as well as a discount/refund for all this inconvenience. If they can’t fix it then they need to have it towed to who can fix it. I don’t have resources to get it towed to anywhere else. I paid 2 times to get a towed to them already and still and square one! Nowhere.

  

  Business response

  03/17/2022

  Ms. ******** vehicle was back at the shop yesterday and we were able to get to the root of her problem and take care of it, what it turned out to be was the starter also went bad. Ms. ****** was back in her vehicle last night and so far everything is working well. When we called her last night she confirmed the vehicle was good and added she would give us a good google review as well. We asked if she would retract the BBB complaint and she said she would. If she has any further questions or issues pop up she is more than welcome to reach out to our DM or the shop.

• Initial Complaint

  03/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 3/8/2022 I took my murano to have an oil change done and an alignment. I was told I need new tie rods so I purchased them. After having the work done my car started to shake when I reached about 50mph and the wheel was now off center. I took it back for them to straighten my wheel. They did straighten my wheel but the shaking is worse than ever. My car never shook before I took it there. Now i don’t even feel it’s safe to drive with my children in it. I spent over $600 to “fix” my car and now can’t even drive it.

  Customer response

  03/11/2022

  The ****** location serviced me. I attached the address and the front page of papers they provided me with. I can’t attach all pages if needed. I would also like to add to my complaint that they did not put enough oil in my car. My car calls for 6 quarts of oil and they only put 4.5 in. I also have documents supporting this. 

  

  Business response

  03/24/2022

  Our District Manager has set an appointment to meet with *** **** to inspect and test drive her vehicle on 3/29 and work to resolve and address her concerns.

• Initial Complaint

  03/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2/28/22 - took my 2016 Ford Escape to Midas for brakes (front and back) and an Oil Change. Approximate total: $970. On 3/6 I was driving when I heard a scrapping sound. I got out and looked beneath my car, the splash guard was hanging off under my car. It proceeded to completely fall off at the front attachments. Later, I found a screw belonging to my car beneath the splash guard on the road. I sent photos to an independent mechanic explaining and he stated he believed that Midas was at fault for not putting screws in correctly or forgetting altogether. I brought the car into Midas the following day (3/7)- taking unpaid time off of work. At that point I was told "the holes were stressed because the car and splash guard had gotten wet." I attempted to speak to a manager about a refund at least for the oil change that lead to the issue, but also to compensate for my time. I was then treated extremely poorly. I was offered a free oil change, however I will never go to a Midas again. I spoke with Midas corporation and they are unable to help because it is a franchise. At that time they told me that the reason it fell off was because it was "missing screws." The story continued to change. I reached out to Ford regarding the cost of the part-since it had been dragged under my car- plus lab= approximately $400. Moreover, I explained the portion about the "holes being stressed" and the Ford mechanic laughed. They also sited that Midas was likely at fault. Prior to taking my car to Midas, it had been serviced by other oil change businesses and never was I told the "holes are stress" or that I was "missing screws." Additionally, if this was the case, the mechanic at Midas should have informed me and offered to fix it, instead of allowing me to leave with pieces of my car in a precarious situation. I tried to submit a claim to the BBB last week, but I'm not sure it went through since I haven't heard back.

  

  Business response

  03/28/2022

  The DM has made contact and we have the shield on order. The part although is on back order and customer was advised. 

  Customer response

  03/28/2022

  
  Complaint: ********
  
  I am rejecting this response because the offer listed does not supply any details regarding who will be doing the work, who will be paying for the work, or when the part will be in for me to get. 

  I am happy to accept this offer with more details listed herein. I have not been contacted by the DM or informed that the guard has been ordered. I also do not want to have Midas work on my car, ever again. If they are going to pay for labor at a Ford dealership, then that is acceptable. I look forward to hearing from you. 

  
  Sincerely,
  
  ******* ********

  

  Business response

  03/30/2022

  I will follow up with the DM that the part is on order. As mentioned, the issue is, it is a back order part through the dealer. Once the part arrives, we will contact the customer and we can set up a day and time for customer to bring the car to install. If customer chooses to pick up the part and have someone else install, that is their choice, but we will not be paying for the installation. 

  Customer response

  03/30/2022

  
  Complaint: ********
  
  I am rejecting this response because: I do not trust Midas to do this work on my car. It is their fault that their mechanics did not replace the part properly after a simple oil change (what their company largely does as a standard service). I will NEVER be going to a Midas again given their clear demonstration of incapability and lack of ownership over their mistakes (as evidenced by the numerous "reasons" that I was told that the guard fell off my car despite being fine up until that point). In this case, I see that receiving money for the cost of the part and labor from a separate company (Ford), is an acceptable resolution. 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  02/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We paid this establishment around 3500 for a transmission job and a fuse box job not even a week later my vehicle was doing the same thing we returned the vehicle multiple times to get fixed and it was left sitting on they lot not touched we removed the vehicle due to emergency and after getting the vehicle back we contacted the establishment asking for a warranty swap on the messed up parts they told us to replace the engine and we can bring the vehicle back to get the other problem fixed on the day we returned the vehicle Feb 23 they informed us they couldn't warranty swap because of some weird reason. We would like a full refund we have to take our vehicle elsewhere to get fixed and repay the same amount.

  

  Business response

  03/01/2022

  I left VM and emailed customer requesting a copy of the Midas invoice. Cannot find in system. Customer lives in ****** *****, MI, I suspect we (****) do not own the Midas location she is reporting. Need more information regarding Midas location to move forward with a resolution, or at the very least, put customer in touch with the proper authority.

• Initial Complaint

  02/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On December 7,2021, I took my ***** ******* to the Midas location at 3263 West Broad St., Columbus, OH 43204. The issue I was having was a grinding noise in my back passenger side sometimes when braking and sometimes when driving. I was told that they would look at it and inspect all my brakes. I got the call that my brakes and rotors need to be replaced. I oked the work. When I arrived to pick up my van I was surprised that they had replaced the front brakes and rotors since I knew I had them both replaced in Aug of 2019 at another mechanic. I was told that sound can travel. I was a bit leary but trusted that he knew what he was doing so I paid and left. A few days later the sound was still there. I called to express this to the man on the phone. I had no time to bring it back as I was going out of town. The sound was there off and on just like before. When I finally had time to take it back I told the manager that they should not have replaced the front brakes and rotors. He was going to charge me to take a look at the back passenger break. I was not willing to pay nor did I trust him at this time so I left and went to my former mechanic. Upon inspection they found that Midas had left a bolt out of my brake when they replace my back brakes and rotors on 10/15/2020 and it caused the casing to grind against my tire rim. ( I have pictures) Had they inspected all my brakes as they told me they were going to do they would have found this was what was wrong with my van. I did not need new brakes and rotors on the front of the van. Nor would I have oked the work had I known it was front brakes they wanted to replace.

  

  Business response

  03/01/2022

  Manager has already spoke to customer on 2/23. Customer was in on 12/7/21 with Service Request - BRAKE INSPECTION, GRINDING. We inspected vehicle and found front brakes need replaced. Last time customer had the front brakes replaced was 2.5 years and over 40,000 miles ago according to CARFAX. If we left a bolt out 2 years and almost 20,000 miles ago when replacing rear brakes, there would have been severe damage done within weeks if not days of the repair. The work we performed is under warranty. No refund will be issued.

• Initial Complaint

  02/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The car I took in is a 2015 Chrysler 200 This is my sons name on receipt The only thing correct is my milage I am writing this letter regarding a service I received from Midas Tire. My account number with Midas Tire is invoice #*******. Bad service, Lied too, Wrong information on bill I paid $53.74 for this service. Payment was made by credit card. The name of my credit card is **************** Visa. I contacted ***** ***** on January 24, 2022, and explained that the service was unsatisfactory. Told him he did not do all the service paid for. and information on bill was wrong. He told me the service was right. Failure to receive an appropriate response to this problem has prompted me to write directly to you. On January 25, 2022, I contacted Headquarters for Midas. Called twice and left message with no reply either time, and explained that the service was unsatisfactory. He did not rotate tires, lied about it, put the wrong information on my receipt. I would appreciate your assistance in resolving my complaint. I would like to receive a full refund from Midas Tire of the full cost of the service in the amount of $53.74. Enclosed are copies of my records, including Copy of receipt I look forward to hearing from you soon regarding my problem. I would like to receive a response from you within 20 days. Please contact me if you have questions or need additional information. I may be contacted by e- mail at ************************. See Attached

  

  Business response

  02/22/2022

  If we did not rotate the tires, customer can return to the location and we will rotate or we will advise why (tire wear). No refund will be given for the oil change performed.

  Customer response

  02/24/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Rotating the tires were not the only issue. the attendant was rude. He knew what had happened, and my receipt was all wrong. I need not to return because I went to another business and bought new tires.

• Initial Complaint

  02/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  see Attached document I had an oil change done back in August of 2021 at which time the tech tells me the previous tech cross threaded the plug in the oil pan so the tech tells me they are gonna put a bigger bolt in the oil pan and if it still leaks they would have to replace it and not charge me so about a month later it was leaking took it back again the Store Manager states the oil coming from the top of motor not oil pan which was not true go to get an oil change done on my car noticed a puddle of oil under my car so I called midas again and they said to me that they would not pay for oil pan but told me if I bought the oil pan they would work with on the labor to put it on I said I shouldn't have to pay for something that they damaged Th refused to for it

  

  Business response

  02/22/2022

  Business Response /* (1000, 5, 2022/02/07) */ Customer was in on 8/26/21 for an oil change, at that time we replaced the drain plug. We are now not responsible 5 months and over 8,000 miles later that the pan needs to be replaced.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩