ComplaintsforMorgan Properties

• Initial Complaint

  08/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I want to make payments on a debt with this company but need an adjustment I moved out in February .they charged me for march but have me down for eviction for February.slso charging me for carpet in Maryland also charging me for trash 100 for a grill the maintenance man gave to the neighbors I just need an adjustment or lesser settlement

  Business response

  08/08/2023

  Good day, BBB

  Re: Acct #********

  Please be advised that ****************** charges have been reviewed with the Property Manager & our Accounting Dept. and were confirmed valid as per her signed lease, where she acknowledged that she read & understood her obligations. But as well as her county regulations, and the state's applicable laws as per the Landlord-Tenant Act of Maryland and the Maryland Office of Landlord-Tenant Affairs.

  In accordance with all those regulations and applicable laws, **************** is responsible for any & all charges including, but not limited to, Rent, late charges, court costs, damage charges, and utilities were applicable until she returns the premises and ends her tenancy. Per all applicable laws of the Landlord-Tenant Act of Maryland. This was not until she released possession of the unit back to MP, which was not until all {keys, fobs, permits &/or passes} were applicable are returned. This was not until Tuesday, March 7, 2023, when her keys were received via by mail carrier.

  Regarding her claims of Eviction. **************** agreed that her Base Monthly Rent and any Additional Rent (collectively the Rent) to us by the first (1st) day of every month. Rent is due on the first day of the month, and failure to pay the Rent by that date is a violation of the Lease and may not withhold or offset Rent unless authorized by law. If any portion of the Rent (including Additional Rent) is not paid by the fifth (5th) calendar day of the month. After which ** is allowed to file a Warrant of Restitution per all applicable laws. MP did back on Jan 23 regarding ******************* failing to satisfy her rent for Dec. As she only partially paid her rent {Sept, Oct, Nov, Dec 22, and Jan 23}, She did not pay Febs or the prorated amount for March. Attached is her account ledger showing all charges, credits, and balances.

  Morgan Properties stand by the charges on ****************** account under the agreed terms of your lease. And has executed our rights to seek further collection actions as per your lease & all applicable laws. ****************** account has been forwarded to NCS, an outside collection agency, after her outstanding balance due date expired back on Mon. June 5, 2023. She must contact them directly at ************ / ************** with any inquiries regarding her account or to make arrangements to satisfy her balance.

  Customer response

  08/10/2023

  This complaint will never be settled i’ll just pay and let god handle those thieves i never said i wasn’t going to pay i just said this company is illegally collecting monies under false  documents i’ll just let god handle them Thanks 

  Customer response

  08/10/2023

  i tried contacting this company they have no idea about this account

  Customer response

  08/11/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *************************
  

  Business response

  08/14/2023

  Good day, BBB
  
  We are not sure as to what part or what details **************** is disputing as there is nothing mentioned in her complaint: "Complaint: ******** - I am rejecting this response because: *******, *************************"

  **************** was held for any & all charges including, but not limited to, Rent, late charges, insufficient funds charges, attorney fees, court costs, pet rent, damage charges, and utilities where applicable. She was charged in accordance with her states proration requirement regarding the remaining useful life of the carpet the tenant has damaged. Please note that MP, by the charges on *** ******’s account under the agreed terms of your lease & all applicable laws as per the Landlord-Tenant Act of Maryland and the Maryland Office of Landlord-Tenant Affairs.

• Initial Complaint

  08/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I lived in Carriage Hill for almost 3 yrs before this incident happened. I was hit with the pandemic and had to utilize the eviction prevention program. I had a very big balance but the program paid a great majority of my balance. When the program made their payment in April, I called and talked to *************************** and she told me what I thought was my remaining balance. I went to go get a money order the same day & paid what I thought was the balance. I talked to ****** and I talked to ****************, who is the collections manager. She looked over my account the day I turned in my money order and she didn't tell me any issues. To my understanding the only balance I was supposed to have was for May's rent. Right before Mays rent was due I get a notice on my door saying I have to pay an additional over $2000. I called ****** and she said she made a mistake when we talked and didn't give me the full remaining balance. I talked to **************** to complain & she said if I can come up with May's rent & the additional $2000, I could renew my lease. Obviously, I didn't have $3100 just sitting, so I decided to utilize my scheduled move out. I moved out when I was supposed to. My daughter got sick & I couldn't turn in my keys. Even though I explained this to them, they kept telling me to turn in my keys. Finally, I got an email about me getting "evicted" I advised that I been moved out. They told me that someone was living there because someone was taking the notices off the door. And they were still filing for evictions. I have to put in Seals to the court every single day to try to get this off my record so I can rent another apartment. They are still holding me responsible for an apartment I haven't lived in since 06/30/2022. Its ruining my life. Its ruining my credit. Not to mention all the maintenance  issues I had in the apartment that noone ever addressed. or when a closet door fell on my 2 yr old head and I had to threaten to sue before someone fixed it. I HATE THIS COMPANY

  Business response

  08/08/2023

  Good day, BBB
  
  Please be advised that ************** is representing some of her facts. Please note that her account was not current since Sept 2, 2019, and she moved in back on Aug. 02, 2019. Back in Dec 21 we found out that she was approved for Rental Assistance by the ****** ***. MP received a payment Thurs. April 28,2022, of $16,959.25 leaving a balance of $2,687.94. But on May 1st her rent and utilities were due increasing her balance to $3,884.54. ************** decided to only make a partial payment of $1, ****** even though as she acknowledged she was told of a balance of $2,687.94 which was correct until her next months rent was due.

  On Tuesday, May 10, 2022, the Leasing Office talked to ************* about her account balance. She states that she would "have the balance paid by the end of May and that she is willing to make payments on time to extend her lease." No payment was received in June, July, Aug, Sept, or Oct}.Our leasing office filed & was awarded Warrants of Restitution from the ********* County District Court for nonpayment. They were also given the authorization to start the Eviction process to retrieve the possession of our premises. This process was stopped ************** returned the premises and ended her tenancy on Tuesday, November 1, 2022.

  Please note that the District Courts would have reported these filings and recorded balance to the three National Credit agencies & your Rental History reports as required by all applicable laws. After ************** move out a Final Inspection was completed in her unit. Even after Morgan Properties deducted her Security Deposit & Security Deposit Interest from ****************** account balance. She still had an outstanding balance of $10,624.49. Attached is a snapshot of her account ledger showing all charges, credits, and balances.

  All of **. ****** charges have been reviewed with the Property Manager & our Accounting Dept and were confirmed valid, as per the terms of your lease, county regulations, and the state's applicable landlord-tenant laws requirements. MP stands by the charges on her account under the agreed terms of your lease. And has executed our rights to seek further collection actions as per your lease & all applicable laws per the Landlord-Tenant Act of Maryland and the Maryland Office of Landlord-Tenant Affairs.

  ****************** account has been forwarded to ****, an outside collection agency, after her outstanding balance due date expired. She must contact them directly at ************** with any inquiries regarding your account or to make arrangements to satisfy your balance.

  Customer response

  08/08/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  The response doesn’t make sense. If my balance was $20,000 and ****** made a payment of $16,000 how is my balance $2600? My balance when I called ****** was $4500. I handed in my $4500 money order to ******. I talked to *** ****** the same day and she didn’t mention anything to me. She only mentioned the extra $2600 when I complained to her about the extra $2600. *** ****** was the one who gave my scheduled move out an extra month because I was supposed to move out the end of may but she said she’ll give me until the end of June because she acknowledged the miscommunication. Also, I didn’t pay Mays rent because I was upset about the extra $2600 and I wasn’t too sure if I wanted to continue with this company. So I don’t know who they got $1100 from. Maybe they are quoting what my rent was at the time which was $1102. I said I would TRY to make the required payments so I can continue my lease. The only months I should be “penalized” for is May & June. All this company knows how to do is lie and try to cover their behinds. Had ****** gave me the correct balance after the $16,000 payment which was $7100 then we wouldn’t be here. 4500 + 2600 is what? 
  
  Regards,
  
  *********************
  

  Customer response

  08/08/2023

  Also, the eviction wasnt stopped because by time I got to the property on either 11/2/2022 or 11/3/2022. I was informed that they had already changed the locks and I was no longer in possession of the unit and I NEVER turned in my keys after they told me that. The attached will show that I was evicted and the next line is me trying to seal it. If I havent been up to date with my rent, then from 09/2019 to April 2022, my balance should be a lot more than ****** right? And then how are trying to evict someone on the eviction prevention program? 11/2020 was the ***** year. Also, we not going to acknowledge that a closet door fell on my child head? Or my apartment flooding because of an old washer and they replaced it with an even older washer? Not to mention all the other properties that has worse problems than this location. 

  Business response

  08/14/2023

  Good day, BBB
  
  As a friendly reminder to **************, as per his application asking for rental assistance, one of the requests to MP was to waive his late fees & legal fees at that time. ($20,592.94 past due rent - $(945.75) Removal of late/legal fees from 8/2020-7/2021 and 12/2021-2/2022 - $16,959.25 United Way payment = $2,687.94 remaining outstanding balance). Attached is another copy of his account ledger showing all charges, credits, and balances for her review and records.
  

  As ************** acknowledged that his rent was not satisfied.He claims that his account balance was not provided to him. But ************** had access to his online account portal via Rent ***. This was how he filed his forty+ Work Order Request from repair & received his Renewal Notices each year. He had access to all of his Lease Doc, Account Ledger, updates on our Court Filings, and other information regarding his account.

  MP stands by the charges on **. ****** account under the agreed terms of your lease, all applicable laws, and results to the Warrant of Restitution filed in mid-Oct. just prior to ************** returning the premises and ending his tenancy with MP on Nov. 1, 2022. As well as the Judgement that was awarded by the courts on Oct. 11, 2022. Please note that the District Courts would have reported these filings and recorded balance to the three National Credit agencies & your Rental History reports as required by all applicable laws.  

  ****************** account has been forwarded to ****, an outside collection agency, after her outstanding balance due date expired. She must contact them directly at ************** with any inquiries regarding his account or to make arrangements to satisfy your balance.

  Customer response

  08/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  On 04/06/2022, *************************** said my remaining balance after the ****** *** payment was $4,548.00.  I have my debit card statement where I went to ******* on that day 04/06/2022 and got a money order in the amount of $4548 and I'm pretty sure I can get the proof from ******* as well. If you're saying after the united way payment and, you waiving whatever fees, that my balance was $2600, with me paying $4548 on 04/06/2022, why wasn't my account up to date? I don't see my payment of the $4548 on the ledger and I turned it in to ****** that day and I spoke to **************** who confirmed that it was recorded. Again, that's why I was given an extra month to move out.
  
  Regards,
  
  *********************

  Business response

  08/16/2023

  Good day, BBB
  As a friendly reminder to *** *****, she paid $4,543.00 back on April 6, 2022, and that was deducted from her total of $25,135.94, leaving her an outstanding balance of $20,592.94 for past due rent. The amount of $945.75 was removed for late/legal fees from 8/2020-7/2021 and 12/2021-2/2022. This was part of the agreement with ****** *** prior to their making a payment on *** *****'s behalf. Payment from the ****** *** for $16,959.25 was not received and processed until April 28, 2022. So, we are not sure as to how *** ***** came up with the amount of $4,543.00. Attached is another copy of his account ledger showing all charges, credits, and balances for her review and records.
  
  MP stands by the charges on *** *****’s account under the agreed terms of your lease, all applicable laws, and results to the Warrant of Restitution filed in mid-Oct. just before *** ***** returned to the premises and ended his tenancy with MP on Nov. 1, 2022. As well as the Judgement that was awarded by the courts on Oct. 11, 2022. Please note that the District Courts would have reported these filings and recorded balance to the three National Credit agencies & your Rental History reports as required by all applicable laws. *** *****'s account has been forwarded to ****, an outside collection agency, after her outstanding balance due date expired. She must contact them directly at ************** with any inquiries regarding his account or to make arrangements to satisfy your balance

  Customer response

  08/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  Yall are finally now admitting that my balance wasn’t $20,000. It was $25,000. Thank you. ****** *******, your employee NEVER told me about my $25,000 balance. And throughout this whole debate no one mentioned my balance being $25,000. ****** told me they made the payment on April 6th, that’s why there’s a phone call from me on that day where I talked to ****** ******* and she told me about the $4543. Y’all need to talk to *** ******* oh but of course she doesn’t work for your company anymore. Furthermore, I saw *** ****** on April 6th as well and AGAIN she looked at my account and never mentioned that I owed an extra $2600 because my original balance was $25,000. That’s all I wanted out of this, was for y’all to admit that no one told me what my original balance was. When *** ****** gave me the move out extension she still never mentioned to me about the $25000 balance, she couldn’t explain to me where or how the $2600 balance came about but all she knew that it was showing. I was told not to worry about my balance until ****** made their payment by ****** hence why when I got the email from United about them making their payment I called up to the property to get my balance. Aren’t all calls recorded? Why can’t they pull up their april 6th 2022, phone call so we can solve this altogether. 
  
  Regards,
  
  *********************
  

  Business response

  08/24/2023

  Good day, BBB

  *** ***** had access to all of her records {Lease, Work Order Request, Account Ledger, Lease Renewal Notice, and etc} via her online account postal through her Rent **** account. As a friendly reminder that MP stands by the charges on *** *****’s account under the agreed terms of your lease, all applicable laws, and results to the Warrant of Restitution filed in mid-Oct. just before *** ***** returned to the premises and ended his tenancy with MP on Nov. 1, 2022. As per the terms of Lease, the tenant has the obligation to keep track of their account balance. As well as the Judgement that was awarded by the District Courts. *** *****'s account has been forwarded to ****, an outside collection agency, after her outstanding balance due date expired. She must contact them directly at ************** with any inquiries regarding his account or to make arrangements to satisfy your balance

• Initial Complaint

  08/02/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 6/27, my door was posted with a notice stating that I was violating the pet policy. I immediately sent an email to management via the Morgans Property Site, advising that I do not own any pets, I never have. I am unable to share living space with any type of animal. I advised that an error had been made that should have been confirmed prior to posting threatening notices on my door. When attempting to pay my rent for July, I have found that they have added a $500.00 pet deposit on my rent. Noone has been to my home to check for pets in my property yet they are charging fees to my account in error. Had anyone actually checked this apartment they would have clearly found that an error has been made. It is absolutely absurd that this has happened and I will be using all available resources to have this error corrected.

  Customer response

  08/03/2023

  Please note that upon meeting with ********** management, it was determined that an error was made.  I was able to pay the normal rent amount.  The difference of $325.00 still remains on my account balance.  Once this amount has been removed, I will consider this issue resolved.  
  

  Thank You, 

  *************************

  Business response

  08/09/2023

  ******************,

  Thank you for allowing our team to correct the issue with the fees that were applied to your account.  Your ledger has been rectified and we adjusted the balance to reflect a zero amount.  We sincerely apologize for any inconvenience this ay have caused you.

• Initial Complaint

  07/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I must start this complaint by stating that I have been more than patient. I have water damage in my entry way, which occurred the first week in July 2023. The maintenance tore down the wet drywall and put up cardboard on the 7th of July. As of today 28th of July I still have cardboard. The issue has progressed and is now in my hall closet. I also reported that the maintenance did the same thing "cardboard." I am afraid of mold making me ill. Hence the reason I am now forced to elevate the issue. I really can't comprehend the length of time that I am being punished for no apparent reason. I have been pleasant and patient. The maintenance has been in my apartment several times. I know this because of my alarm system. Definitely not because anything has been resolved. Please help me get them to resolve this issue immediately.

  Business response

  08/14/2023

  Good Morning,  The drywall has been remediated and replaced.  All repairs completed.  See attached photo's.  Let me know if you have any questions.  *****************, Property Manager, *******************@morganproperties.com.  Thank you.

• Initial Complaint

  07/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have been in the apartment for 3 years with NOTHING being done. This year the office team signed my lease without asking or notifying me and raised my rent form 860.00 to 1030.00 without telling me. 

• Initial Complaint

  07/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  July 22,2023 I file a maintenance request bc water was spreading on the carpet from the ac closet in the unit. My husband and I have gone to the office and called several times to get this issue resolved. The ****** *** property has not fixed this issue. I have children and an pet and the humid under the carpet will create mold which is a health hazard and they do not understand the urgency of getting this fix.

  Business response

  07/27/2023

  Tenant called the on call phone on July 22,2023 our on call tech went to the unit and addressed the issue by unclogging the a/c pipe, than a couple days later the issue reoccur when maintenance went they were not allowed to enter the unit do to the dog being loose. The plumbers went back on Tuesday July 25,2023 to fix the issue but they said it was a big issue so they are here now July 27,2023 since 8AM to fix they are running a line from the a/c drain line to the laundry room and installing new pumps. 

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Upon moving into apartment, I was met my maggots in the freezer, disgraceful tub and sink thank had cigarette burns, the base of the under the sink cabinet is rotting and breaking away, the closet shelves are uneven, the shelving unit in the master bedroom is broken, the washing machine was broken, they did not change the blinds from the previous tenant and there was dust along with food residue on them, the floor is unstable under the carrier, feels like you're going to fall through due to the wood creaking with each step. The leasing officer and the leasing supervisor *************************** along with *********************** are jokes. They are lazy, unprofessional and dont do what theyre supposed to do. I moved into my current unit as a transfer from a one bedroom and I have tried to be proactive about the move and was told I could only work with ****** because she handles transfers. Well thats hard to do when shes never in the office of takes forever to respond to emails even after Ive been notified that she has read my email. This complex and working with the staff even down to maintenance has been horrible. I will never rent from Morgan Properties again !!!!

  Business response

  07/31/2023

  Thank you for reaching out to express your concerns. We are in receipt of the issues you expressed and will continue to work to have them resolved.  

• Initial Complaint

  07/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is ignoring maintenance requests and clearing them without addressing the issues. Including stairs in common areas falling apart and water temperatures in showers that fluctuate constantly on any setting. I knew the building was out of date when I signed a lease, but ignoring significant issues in an unacceptable. They expect renters to pay full price but arent fulfilling their agreement to provide safe and comfortable living quarters

  Business response

  07/28/2023

  Maintenance entered the residents  apartment on 5/22/2023 to ensure there are no ongoing issues with the hot water and the water temperature. One of two tanks where down but there still was hot water to the building.  Resident was then emailed by the service manager regarding this issue on 6/14/23 re addressing the concerns regarding the hot water tank.    Additionally, the concerns surrounding the steps were addressed the same day and confirmed by the service manager and property manager.  No additional work orders or complaints have been received by resident since all concerns were addressed and corrected. 

• Initial Complaint

  07/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Very, very troubling amounts of flooding of the basement. Each rainfall brings large puddles that fill up the entirety of my storage unit and most of the basement with standing water, resulting in mold and mildew and an overall inability to use the storage unit as advertised. 4 requests for any mitigation of the problem have resulted in still no action taken. The property management staff at ************ apartments are hostile and ineffective.

  Business response

  07/21/2023

  Our Sm and RFM will inspect the area and have the proper contactor resolve all or any issues.

  Customer response

  08/24/2023

  The problems have not been fixed or even addressed by property management. Nothing is being done to help with the flooding and standing water, no dehumidifiers no anything. They brought me some pallets as if that will do anything about the flooding, my stuff is already off of the floor, the problem comes from my unit being flooded and everything inside grows mold and mildew due to the damp and flooded conditions. Also OSHA makes it pretty clear to not stand pallets up, somebody could get hurt by those.

  Business response

  08/24/2023

  Currently the basement condition and no water. We do have a dehumidifier in every basement. 

  Customer response

  08/29/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  You have done nothing to mitigate the pooling of the water in my unit and have not once provided me with a usable unit free from mold formation. For these reasons I find your "solutions" inadequate. Fix your buildings.
  
  Regards,
  
  ***** ******  
  

  Business response

  10/05/2023

  We found only 2 sources of water leaking 
  A 1 ½  pvc pipe disconnected from the wall causing leaking around the sump pump area - this has been repaired as you can see in the picture attached. 
  A ½ supply line that is corroded and needing to be replaced - this has been repaired which you can see in the picture attached.
  The rest of the basement was totally dry. 
  

• Initial Complaint

  07/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am renting an apartment at *** *** Apartments and Townhomes in Bear, DE since December 1, 2022. I did not know that it was a dangerous neighborhood until May, 28, when my car was stolen from the parking lot. The thieves took the 4 wheels and tyres from my ***** ****** that was parked at the parking lot just in fornt of my apartment. Since then, me and my family don't feel safe there and after talking with the police and looking at the crime map on the *** ****** Police Department we found out a lot of other crimes hapening at this development, so we are in panic now. As we decided to move out, we try to get in contact with the property management, explained the situation and although they were very polite with us, they did not accept what we were proposing, which was to send a 60 days notice without paying the fee (1 month rent) to break the rental contract. Now, we just found another place to leave and I need to send a 30 days notice to leave, but I need your help to try to not pay that fee. Would that be in the scope of BBB? Thanks, *****

  Business response

  07/17/2023

  Good evening,

  I am truly sorry that you had this vandalism to your vehicle while parked on the property.  We did cooperate with ***PD to support finding those responsible for this vandalis,  by providing all the video footage on our cameras surrounding this incident.  We have offered the lease buyout option, that is incorporated into your lease, and is something that Morgan offers so that residents have an option instead of being responsible for the remainder of the lease.  As you know, crime unfortunately has no address, and similar situations took place throughout New Castle County. 

  I believe what we have presented is fair alternative.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩