ComplaintsforMorgan Properties

• Initial Complaint

  07/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I live in your Lakewood Home properties and my issue is that the bottom heating element in my oven burned out on the 20th of June and it took 3weeks to have someone fix it and they came today July 7th and when they replaced the heating element now the Oven cycle light and the oven continues to stay on after they left I went to the office right away to make a formal complaint and got know satisfaction it took 3 weeks to have the first issue fixed and I hope that it doesn't take another three weeks to have this issue done. because we have to unplug the range in order for the oven to go off and have to plug it back in to cook on top I really wish that you had better people taking care of your Lakewood Homes of Salisbury NC 

  Business response

  07/13/2023

  When the work order was received by the resident the part to repair the baking element was ordered from our supply vendor. We did make the repair once the part was received from our supplier. We do apologize for the inconvenience that the delay of receiving this part caused. On the 7th when the repair was made the maintenance technician tested the oven range and it was working properly. Another work order was received on the 7th for the oven cycle light remaining on. The part to repair the oven cycle light has been ordered, received and is in process of being repaired. 

• Initial Complaint

  07/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am lodging a complaint against The *********************** (Morgan Properties) in Fayetteville, NC. I have experienced ongoing issues with emergency problems, maintenance services, and unprofessional behavior by the management. Specifically:1. Despite repeated complaints, management has not addressed water leaks and air conditioning issues in my apartment, leading to an increasingly unbearable environment.2. Maggots were found in my apartment's floor, and the management refused to provide extermination services upon request.3. My vehicle was towed without prior notification, despite displaying a parking pass and being registered to the apartment. When inquiring about my vehicle I was assured that it had not been towed by the Apartment. After locating it the tow company explained that the apartment had towed my vehicle. When brought up to the apartment, my vehicle was threatened to be towed again if I were to bring it back to my apartment.4. Management entered my apartment without any notice or permission, violating my privacy rights.5. The management initiated eviction proceedings without providing the required 10-day notice to pay rent, despite repeated attempts to communicate with them regarding issues with the bill in the online portal.6. Management has consistently ignored my emails and calls, showing no interest in resolving any of the issues I have raised.7. Reports of electrical issues have gone unanswered by the maintenance team, and the management has failed to respond to my insurance providers' inquiries regarding damages caused by these issues.8. Without my consent or agreement, the management initiated a new 12-month lease despite informing me that my current lease would end if no action was taken.I am extremely dissatisfied with the management's conduct and their disregard for tenant well-being. I urge the Better Business Bureau to investigate this matter and take appropriate action against the management.

  Business response

  07/13/2023

  To whom it may concern at the Better Business Bureau,
  

  In response to complaint from ***************************** concerning The ***********************:
  

  1. **. ********* AC unit was fully replaced due to influx of issues with HVAC unit.
  

  2. We spoke with pest control, and they said there is no treatment for maggots as it is a sanitary issue. Maintenance did investigate and did not find any evidence of maggots.
  

  3. **. ********* vehicle was towed because the tags were expired, we did not reach out personally to the tow company, it is in our contract with the company that they may tow any inoperable, expired, illegally parked, etc...
  
  -Page 26 Section 1 of the lease agreement states; “Vehicles which do not bear license plates, vehicles without valid and current registration, inspection, or insurance, vehicles that are inoperable (including vehicles with a flat tire) or that constitute a hazard or danger, or that store hazardous or dangerous substances, are strictly prohibited on the Parking Lot.”.
  
  -Page 27 Section 8 of the lease agreement states; “To the extent permitted by law, Landlord reserves the right to tow or have towed any prohibited vehicle without prior notice to the owner and/or operator and at the owner and/or operator’s sole expense. To the extent permitted by law, Resident hereby consents to the towing any prohibited vehicle herein, waives any further notice prior to towing, and agrees to be responsible for any towing charges paid by Landlord and for any damage caused by the prohibited vehicle, as Additional Rent.”.

  4. We entered **. ********* apartment when he reported his AC being inoperable, electrical concerns, and other maintenance requests.

  -Section 18 of the lease agreement states; We, and anyone allowed by us, may enter the Apartment after first providing you with reasonable notice in order to: inspect the interior or exterior of the Apartment, make necessary, repairs, alterations, or improvements, supply services, or to show it to prospective buyers, appraisers, contractors or insurers. If there is an emergency, we may enter the Apartment without giving you advance notice..
  

  5. A late letter was sent to the resident via email and viewed.

  -Section 42 of the lease agreement states; “You agree and consent to accepting electronic service (email) as sufficient legal service, unless otherwise required by law, of any and all notices related to this tenancy (including, but not limited to, lease renewal notices and demand for possession notices), at your email address currently on file with us. The Notice shall be effective upon sending, and you agree to promptly open and read all electronic notices related to this tenancy.”.
  -Section 2 Paragraph 2 of the lease agreement also states; “IF YOU DO NOT PAY YOUR RENT ON TIME THIS IS YOUR NOTICE. IF YOU DO NOT PAY YOUR RENT WITHIN FIVE DAYS OF THE DUE DATE, THE LANDLORD MAY INITIATE SUMMARY EJECTMENT PROCEEDINGS. YOU WILL GET NO OTHER NOTICE AS LONG AS YOU LIVE IN THIS RENTAL UNIT.”.
  

  6. We have had conversations on the phone as well as in person, when emails were sent the resident did come into the office around 15-30 minutes of them being sent not giving us enough time to respond.

  7. A work order for the alleged electrical issues were submitted on 7/6 and our maintenance team went to the apartment on 7/12. No issues were found when the faceplate was pulled.

  8. ******************** was not auto renewed for a 12-month lease, his lease is to end July 24th, 2023. Due to a 60-day notice not being given until July 2nd, 2023, he is financially responsible for the unit until September 2nd, 2023. He can turn in keys at any time, and should we rent the unit before the financial responsible date he will only be responsible until the rented date.

  -Section 1 Paragraph 1 of the lease agreement states; Either party may end this Lease on the Lease End Date by written notice delivered to the other party at least sixty (60) days prior to the Lease End Date..
  
  Sincerely,
  ***************************
  Property Manager
  **********************************
  ************  
  *** ***********************- Morgan Properties

  Customer response

  07/20/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  The apartment complex did not address emergency maintenance issues in a reasonable timeframe. The apartment complex has notified me once out of all maintenance requests made before entering the apartment. The apartment complex refused to help with the maggots crawling out of the floor and did not come to verify the issue until well after I had to personally take care of it. In direct violation of the lease agreement. The complex towed my vehicle only after I raised issues with them, but did not tow any of the numerous cars that were in violation of the parking rules. The apartment issues a notice for eviction 4 days after a late payment, that was only late because they refused to contact me back to fix the billing issues in their system. Additionally the complex refused to speak to me on the recorded phone calls, forcing me to come into the office and then lied about a forced 12 month lease agreement. The complex still has not answered any emails and I was placed in endless loops of forwarding when calling the office. The complex did not inspect electrical issues, and only marked the maintenance requests as completed. After replacing the AC unit 12 months into complaints of it not working, the unit still did not work and was left unassembled and leaking into the living area. The apartment made no attempts to maintain common areas resulting in fallen trees in walkways and directly causing myself injury and medical expenses. Which went undocumented through the complex due to no answer when calling the office. Additionally I was charged amenity fees for amenities that were never received.
  
  Regards,
  
  *****************************

  Business response

  07/25/2023

  All Issues ******************** has presented have been addressed and resolved.  ********************** has spoken with our site team and our Area Vice President.  If ******************** would like to discuss any out standing issues he can contact our Area Vice President at *******@morganproperties.com or ************.  We will not provide any additional responses to ********************** regarding this complaint as this complaint has been deemed resolved.  Thanks 

  *********************

  Area Vice President

  Morgan Properties

• Initial Complaint

  07/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Good afternoon, I was a resident of the ********* ******** Apartments which fall under Morgan properties. I stayed there from Late June 2022 - Late September 2022. I just received a notice that they sent late fees / penalties to a third party collection agency (Morgan Properties Collections) stating that we have an outstanding balance. This is the first notice that my family has received regarding any fees. We were never notified of any outstanding balance or fees that were owed. Furthermore, they attached an itemized list of what was owed. While some of the items on the list my family and I accept and would gladly pay to settle the situation. It is the blatant charging of things we documented in our initial inspection when accepting the apartment that they are trying to blame my family for. Things that were wrong before we got there. The primary charge for this was the vanity cabinet in the bathroom, which was broken and had the broken pieces hidden until we got there. This charge amounting to 250.00 dollars. the second charge which needs to be disputed is that the blinds were also in terrible condition and that if closed them too fast one or two fall out. They are stating we owe 100 dollars for this. The one charge I will not dispute is for the carpet which is a 500 dollar charge. I know that charge is correct and warranted. Lastly, with them not notifying us in any regard they tacked on significant late fees as well.

  Business response

  07/12/2023

  Good day, BBB

  Re Acct: #********

  Please note that as per the ********' lease, county regulations, and the state's applicable landlord-tenant laws requirements, their Final Move-Out Statement was generated, time-stamped, and issued back on Mon., Oct. 10, 2022. As required per the Landlord-Tenant Act of NY and the Office of Landlord-Tenant Affairs it was sent to the last address on their file {** **** ***** ***** APT #* HENRIETTA, NY ***** - ***** ******** and ******* ********} since no Forwarding Address even though it is required, a copy of that Final Statement letter is attached.
  
  The *******s' signed off that you received a copy of your Lease Agreement & Addendum. You acknowledged that you read & understood their terms & expressed the applicable laws of your state. Also, that they received your unit in good condition. Again, they acknowledged that they read & understood that they were required to notify us of any damages or repairs needed on the premises:
  
  You must promptly notify us in writing if the Apartment is damaged or repairs are required. Failure to promptly report such damages is a violation of this Lease. We agree to perform any necessary repairs or replacements promptly after receiving your written notice. Only our employees, agents, or contractors may repair the Apartment... You must then give us a reasonable opportunity to effect repairs correcting these conditions. Your failure to do so will constitute a waiver of any habitability defense you might raise and a waiver of any affirmative claim against us for non-habitability.
  
  After reviewing their unit's Work Order Requests, there were none from them. Also, all applicable laws impose on a tenant the obligation to return the premises at the end of the tenancy in substantially the same condition as when he moved in. Also, the tenant is responsible for any damage caused by his negligence. The state defines reasonable (wear and tear) as unavoidable deterioration in the dwelling and its fixtures resulting from normal use. Also, as per the Landlord-Tenant Act, applicable laws (wear and tear) are described as "broom clean." 
  
  All of the *******s'' charges have been reviewed with the Property Manager, our Accounting Dept and were confirmed valid. MP stands by the charges on their account under the agreed lease terms & all applicable laws. To ensure their account is satisfied of their outstanding balance & to be Discharged from any and all liability arising from their lease. They may use their online resident portal to make their payment if one was created before they vacated. Or complete the attached credit card authorization form and e-mail it back to this e-mail address only when they would like their payment to be processed. The *******'s may fax it to the number below, and the transaction will run manually. There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to your e-mail address. Or you can mail a Cashier Check or Money Order to Morgan Properties at the address below.  ******************************************************************************************************************************

• Initial Complaint

  07/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved into ****** *** apartments in June. When I walked in the apartment was disgusting. They promised me new appliances and a clean home. When I moved in the kitchen was not cleaned, painted. The dishwasher is completely broken does not work and it is leaking. I asked them multiple times to change it or get it out the house the promised me in a week it will be out. Im still trying to get it out. The stove does not work properly and the top of the stove is misused and old. I asked for a new one they said they would give me one and still did not. The kitchen tiles are broken and there are huge holes and cracks in the floor. There are mice and roaches The bathroom has mold I told them about it they came and painted over it. The apartment has a moldy smell really strong and bad spice Ofers from the previous residents. The apartment was not live in ready and it is disgusting. There are a hep load of problems. I have a kid and I have a lot of pictures and videos. Someone please help me and my child.

  Business response

  07/06/2023

  Hello,

  I have met with ******************* on July 5, 2023 we discussed her concerns and we have scheduled contractors to paint her cabinets, her kitchen vinyl is being repaired. A new fridge has been installed, new dishwasher and stove have been ordered. I have been in communication with ******************** to further address her move in concerns 

  Sincerly,

  ******************* - Property Manager 

• Initial Complaint

  07/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  It is almost 100 degrees in this apt. I have severe asthma and have been having issues since I moved in this place. They provided only 2 box fans for a 3 bedroom. The only things that I'm being told is they don't have the parts to fix it. The law is that it is above the moderate temperature and almost 100 degrees in this unit. They told me to go through my renters insurance to seek help out of this heat. Please contact me back by 7/3/2023 or I promise I will send this to Every news channel in the nation. Rent is extremely too expensive to deal with this dump called apartment. I will tell anyone that this is TORTURE

  Business response

  07/06/2023

  On Monday 7/3/2023 the resident AC unit was fixed by replacing the board and capacitor. Spoke to the resident on Thursday 7/6/23 The AC unit is currently working and cooling Property Mgr advised that a contractor will still come out to check unit. Resident advised that she was extremely please with the Assistant  Service Mgr that came out and fix the issue. 

• Initial Complaint

  07/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our leases state that central AC is part of our rent. The AC broke in July 2022 and is still not repaired! we are just given the run around by the property manager and his supervisor. today the supervisor said that AC is "not in his wheelhouse!" we have requested rent reductions and only received one small one last September.

  Business response

  07/20/2023

  To Whom It May Concern,
  We finished the repairs on the AC unit at **************** on July 13th. It was up and running at 10:35am 7/13/23. 

  Thank you.

• Initial Complaint

  07/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I’m a tenant at a Morgan properties in Rochester New York called *** **** *******. We have had no AC for almost a full year. There are several elderly people and people with health conditions living at this facility but there is no concern for the tenant and their safety and or living conditions. Constant plumbing and HVAC problems on going for years to to mention several other issues. Venting has never worked properly or been cleaned since I’ve lived here for 13 years.

  Business response

  07/20/2023

  To Whom It May Concern,
  We finished the repairs on the AC unit at **************** on July 13th. It was up and running at 10:35am 7/13/23. 
  Thank you.

• Initial Complaint

  06/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I moved out of ********* at *********** on 06/01/2023. I left the apartment in a really great shape. They are charging me for Stove Cleaning ($60), Microwave ($25), Carpet ($60), Lamintaed countertops replacement ($150), Bath tub reglazing ($150), and blind ($25). They were charging me more but had to remove because I caught them. When you renew the lease they dont charge you for carpet cleaning and microwave but it is imposed as a punishment on you when you move out. The kitchen countertops are reglazed and they cant be protected because they are glazed with laminated sheet. Had they been made of quartz or granite, it would be easy to clean and they would be permanent. Laminted sheets replacemnet should not be tenants responsibility as its reglazed and as its name suggest, it is temporary and can be reglazed for the new customer. Similarly, if original bathtub is provided without coated glazing, it would be a never be damaged but reglazing does get chipped over time unless tenant takes shower and hold water to drain it directly into the gutter so it does not touch the coating. Hence, this is considered normal wear and tear as tenant really cant do anything to protect them. You cant make tenant pay for something that you install temporary and reglaze with their money to transfer to new occupant. The stove was as old as my age and the cooktop was burned and left yellow because it was painted multiple times. The more you would clean with oven cleaner l, the more paint would come off. The yellow burn on the oven was due to white paint applied over it. I am still struggling to have them take off these charges. Blinds were left in a great shape and no one even pointed to that during my pre move out inspection. However, I am amazed at why they charge for Laminated sheets replacement and reglazing the bath tub. I still carry the videos and photos to prove all these and would definitely go to small clims court if I do not reach the settlement with them.

  Business response

  07/06/2023

  Good day, BBB

  Re: Acct# ********
  

  Please note that on today, Thursday, July 6, at 1:37 PM ** ******* was advised that it was the property manager generates and approves all charges. His concerns were forwarded to the Property Manager for review and to substantiate the claims for damages. After reviewing their Work Order Requests, the ** approved to waive the damage charges for the bedroom walls, bathroom tile, vanity, cabinet, toilet and patio to be credited. The kitchen counter charge was added to his account and ****************** was advised of his revised balance after the credits and charge were applied to his account. Morgan Properties stand by the charges on your account under the agreed terms of your lease. And has executed our rights to seek further collection actions as per your lease & all applicable laws.
  
  To ensure your account is satisfied with your outstanding balance & to be Discharged from any and all liability arising from this lease. You may use your online resident portal to make your payment if one was created before you vacated. Or complete the attached credit card authorization form and e-mail it back to this e-mail address only when you would like your payment to be processed. You may fax it to the number below, and the transaction will run manually. There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to your e-mail address. Or you can mail a Cashier Check or Money Order to Morgan Properties at the address below.  
  
  ******************************************************************************************************************************

  Customer response

  07/09/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  

  the remaining charges included reglazing of Bath Tub. I cant stop the water to stop damaging the bath tub. If it was not glazed and I had damaged the original tub, I would take the responsibility. This makes it normal wear and tear. Similarly, the kitchen countertops were made of lamintaed sheets and no matter how much you clean them, the color comes off. The countertop was not made of granite or quartz that it could be cleaned and shined. The laminated sheets are temporary and considered normal  wear and tear. I have paid the balanceto avoid being sent to collections but I will submit a request in the Small claims court of ******** on   .Thursday 

   

  Regards,
  
  ***************************

  Business response

  07/25/2023

  Good day, BBB
  As previously explained, Morgan Properties stands by the charges on your account under the agreed terms on **. ********* lease, county regulations, and his state's applicable landlord-tenant laws. It is under those terms & applicable laws that he is responsible for the damage charges he received. *** ******* may be unaware that Laminated countertops can be refinished, also that we did not impose these charges as a punishment. But as to the obligation, he agreed to return his premises in substantially the same condition as when he moved in. **. ************;signed off that you received a copy of your Lease Agreement & Addendum. You acknowledged that you read & understood their terms & expressed the applicable laws of his state. That he would be responsible for any damage caused by his negligence.
  
  The state defines reasonable (wear and tear) as unavoidable deterioration in the dwelling and its fixtures resulting from normal use. Also, as per the Landlord-Tenant Act, applicable laws (wear and tear) are described as "broom clean." **. ********* apartment was not, and he was charged accordingly. His balance on his account will not be dropped, and the pictures from our inspection report substantiate the claims for damages. **. ******* may satisfy his outstanding balance & to be Discharged from any and all liability arising from this lease. You may use your online resident portal to make your payment if one was created before you vacated.

  Or complete the attached credit card authorization form and e-mail it back to this e-mail address only when you would like your payment to be processed. You may fax it to the number below, and the transaction will run manually. There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to your e-mail address. Or you can mail a Cashier Check or Money Order to Morgan Properties at the address below.  

  ******************************************************************************************************************************

• Initial Complaint

  06/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I just move into the apartment home at ****** *** on June 19th 2023. The day I moved in was the same day the leasing staff went to do a walk through of the home which was very sketchy being that just 3 days prior to my move they called me & told me me address that I had secured for months,******************, was not ready & they had to move me. This was already a huge issue with switching over my ***, my mail, my rental insurance & all the other things I had taken care of prior to moving in. On move in day when I got the keys there was so much damage to the apartment home and as I began to unload & open cabinets there were roaches! I have never in my life had to deal with this so this is extremely DISGUSTING. & then when I went to use the microwave it already had a huge burn mark in it which leads me to believe they did not thoroughly inspect the home. When I attempted to warm something up in the microwave, the microwave burst into flames inside. I called and went to the office to request for these things to be fixed/replaced but they have not taken care of it. It has been two weeks now and I still do not have a working microwave. I have tried to be kind and patient but between the roaches & my maintenance request being ignored, I am fed up. The apartment comes with a working microwave. I did not get that when I moved in, so I would like to be compensated for the lack there of. Also, due to the fact that the apartment had roaches in it, it is not move-in ready no one came to exterminate prior to they just moved me into an apartment because something was wrong with ******************* This is truly not fair to me and its truly not fair to my daughter who hast to live here with me. We can’t unpack everything because there’s an exterminator coming off & on and we can’t live comfortably with roaches running around. I am disgusted, & I would like to be moved to another building if that’s a possibility, but at the expense of the apartment home, not my own.

  Business response

  07/11/2023

  Good afternoon,

  Thank you for taking the time to speak with us today.  Per our conversation, the management office will be sending you a follow up email to obtain a list of each of the additional concerns that you have with your home.  We will be following up with you tomorrow once the list is received with a game plan on how we will approach each issue.  Our goal is to have a resolution to any issues in your home quickly.  We look forward to addressing your concerns and will plan to speak with you tomorrow following a review of all issues mentioned over the phone today,

  Sincerely,

  Management.

  Customer response

  07/26/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: The issues are not all resolved yet. The biggest issue being the roaches. I have spoken with the property manager and we are awaiting more feedback from the reginal manager. Some of the issues in the unit have been fixed by maintenance staff like the microwave and bedroom screen. I am in the process of terminating the lease and I do not want to be charged any fees due to this poor treatment. Once there is an agreement made I will close out this issue as resolved.
  
  Regards,
  *****************************
  

  Business response

  08/22/2023

  Addressed concerns with Resident. They will be vacating the property by 8/31/2023. Issues have been resolved. **

• Initial Complaint

  06/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had reported to office that my air was not working on tuesday 06/27/2023 somebody came no respone back if my air was working or fix I went home on 0628 and my air was still making loud nose smell like gas was coming from it was not able to sleep me or my son who have asthma , we had to go to someone else house , when I return to my apartment t on 06.29 it at 81 degrees at 7:15 am . so on today 06.29 2023 i called rent office i explain to 3 people i was with no Air i told i put in maintenance request .i was told that they have 48 hours to talk with maintenance team , and it will take weeks for them to order a part if they have to and they have other units to work on as well and me having no air was no emergency and laughing in background from others workers was very disrespectful. And I have no other place to go and i have a son who has asthma this is a health issue with the hotter weather coming

  Business response

  07/06/2023

  Hello ********************,

  We apologize for the issue you are having with the AC. However after speaking with our Service Manager he informed us the fan motor was ordered and once that part arrives hopefully today your AC will be fixed. He also informed us there's no gas on the property, you shouldn't be experiencing a gas smell. At no time do we take our residents issues as a joke or likely. The team is working diligently on taking care of all residents that's having AC issues.  

  Thank you

  Management

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