Business ProfileforFulton Bank

I was contacted by text message twice within an hour about a fraudulent charge to my account. I was asked to approve or deny the charge. I denied it both times. It posted to my account anyway, and the cancelled my debit card. The next day I went to the bank in person to straighten out the issue and order a new debit card. Fulton Bank shredded the old card. A few days later I noticed the fraudulent charge was still on my account, so I used the secure messaging service to inquire about it. ************** told me that the charge would stay on my account until they had investigated it, that only a temporary hold had been placed on my debit card, and that I had not ordered a new card. Knowing this to be wrong, I asked her to please check that again, and gave her the complete details of the visit to the bank. In the meantime, all of my automatic deductions had been rejected, I had my TV service turned off, and I had to go to the bank each time I wanted cash, or zelle a friend and ask them to withdraw it and give it to me to even put gas in my car. There is not a branch of Fulton close to my house. ****** stuck to her story, claiming my card wasn't cancelled, that i had not ordered a new one, and that the money would not be returned to me until they investigated the problem. I kept uploading documents and providing descriptions to try to convince her she was wrong, but she had no interest in facts. After each response she marked the ticket a resolved, even though it was far from resolved. A week later I made another trip to the bank. I found out that what ****** had been telling me was incorrect, the card had been ordered when I thought it had been, and had the matter been dealt with properly in the first place the money from the fraud would not have been deducted from my account at all. The card ****** claimed I had not ordered was in the day's mail. After getting back with ****** regarding the fraud charge on my account, she continued to deny all of it. I asked to speak to her supervisor, and she has been dragging it out for the last 2 days. First she said the fraud unit would contact me. I told her I didn't want them, I wanted her supervisor. We have now been through another day of her putting me off. At one point I would have probably let this go, but at this point no way. Her attitude, lack of diligence, and overall poor demeanor need to be brought to the attention of management.