ComplaintsforKubota Tractor Corporation

• Initial Complaint

  02/21/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a Kabota 1000 in Jan &#**;23. It lasted until early Sep &#**;23. We discovered major H313032**3334303532H problems. We ordered a new H313032**3334303532H but to date have no clarity as to when we will receive this new part. We are currently making payments on a machine that cannot be used.

  Business response

  03/04/2024

  Mr. ********,

  I'm sorry to hear that you've been unable to get a replacement engine for your machine.  I tried to look up the machine that you might be talking about but I'm unable to find a machine registered to your name/address.  Can you please tell us the full model and serial number of the machine in question?  Please also tell us the name of the dealership where the engine is on order.  We will need to contact them to get an order number so that we can look into the order status.

  Regards,

  ****
  

  Kubota Customer Satisfaction

  Customer response

  03/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  02/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My RTVXG850R has an issue with Campaign #PSB-2021-102 which caused damage to my RTV. After their repairs my RTV still has significant vibrations. After not accepting my RTV and requesting the vibration be addressed Kubota only authorized changing the tail pipe insert which apparently did not resolve the issue. At that time the Kubota representative decided that they would do no further repairs to remedy this issue. There was significant damage to the motor from the campaign which also caused smoking through the exhaust system. I did Not have vibration issues before the failure. So something from the intake pipe failure caused the vibration. All I can assume is that the motor is not running properly causing vibration or the exhaust system has issues. The mechanic stated that the muffler and sensor had to be soaked for a period of time due to the build up of the oil burning and smoking through the exhaust system. I contacted Kubota support on 2/6/2024 to try to resolve this issue and was told that they couldn't help me due to the fact that the decision is solely up to the one representative in this area. I was also told that he would contact that person (which I was not allowed to know their name) and get back with me. To date I have not received any more information. Since the damage to my RTV is due to a manufacturer recall (campaign) I would like it to be restored to it's previous condition which did not have vibration issues. Campaign#PSB-2021-102 RTVXG850R Vin#***** Serial#***** Repairs are being made at **************** *************

  Business response

  02/16/2024

  To Whom It May ************************** you for contacting Kubota and allowing us the opportunity to resolve your concerns. Allow me to apologize for any inconvenience this may have caused you. We have reviewed your case with our field service manager and was informed that the unit has been repaired and inspected by Kubota representative and the machine was operating normal after the repair. If you haven't already please contact the dealership and let them know what your experiencing now that you gotten the machine back home. Once that is done then we can determine what needs to happen next.

   

  Thank you

  ****************

  Lead, Customer Satisfaction

   

  Customer response

  02/19/2024

  Complaint: 21303826
  
  I am rejecting this response because:

  The field representative says that there is not significant vibrations on my Rtv.  I own and drive the machine and it did not have this vibration before the failure.  He was willing to change the tail pipe insert but when that did not fix the vibration issue it was decided that then it was not going to be repaired.  The vibration is not normal and if the representative would drive the machine the vibration is obvious.  I was told initially by the mechanic that the muffler is expensive and therefore they did not want to change it or the sensor out, although the oil burn through was significant enough to warrant soaking it in some chemical for days. This is an indication that either the motor or exhaust system is not repaired to prior condition.  Keep in mind the motor got so hot that the head had to be replaced.   Something is causing the excessive vibration and it is Kubotas responsibility to repair this complaint to prior status.  
  
  Regards,
  
  ***************************

  Business response

  03/04/2024

  **************,

  Kubota's field service representative should be visiting the dealership in person sometime this week to discuss the situation with them.  The dealership should update you after his visit.

   

  Best regards,

   

  ****

  Kubota Customer Satisfaction

• Initial Complaint

  01/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a Kubota New L3302 in 2023, on Sun 01/14/24, we parked it in preparation for snow removal on Mon/Tue when snow ended. On Mon 01/15/24, we started the tractor but as soon as the shift lever was touched it would shut off. Notified local dealership on Tue and tractor was picked up. The dealership stated the issue was corporate know engineering issue. Cold temperatures freeze the seat and will not allow seat safety switch to engage. They had been provided the instructions to drill holes into the seat to allow better are flow. The dealership returned the tractor on Friday 01/19/24 after sitting in a heated shop for apx 48 hr. I was able to move start and drive the tractor. On Sun 01/21/24, We started tractor to prepare moving snow and once again it shut off as soon as we touched shift lever. In formed local dealership and was told they did all they could do...........if KubotaUSA knows their equipment has an engineering flaw in their seat and/or seat safety switch, they should provide a permanent proven repair or properly engineered parts to allow operation of the equipment in cold weather. We were not notified during purchase the equipment would not operate below a specific temperature and have not found this information in the operator manual provided............KubotaUSA response was dismissive...........Personal corrective measures will take numerous hours of research, additional expense for electrical modifications, and possibly create unsafe operating conditions to allow the equipment to be used in cold weather.

  Business response

  02/01/2024

  ****************,

  The local area Kubota representative has discussed the situation with your dealership and has asked your dealership to order and install a new seat assembly, which should rectify your concerns.  Please check with your dealership for additional details on the timeline needed for this repair to be completed.

  Best regards,

  ****

  Kubota Customer Satisfaction

  Customer response

  02/01/2024

  Complaint: 21183270
  
  I am rejecting this response because: Kubota has not addressed any replacement of seat and switch.......which would not resolve the situation as it would be the same defective engineering issue........local dealership stated Kubota did not have reengineered parts available and drilling holes was all that could be done...............this is a Kubota Engineering issue not a dealership issue.
  
  Regards,
  
  *************************

  Business response

  02/02/2024

  ****************,

   

  Just to be clear - the issue here is that water is getting into the seat and freezing, which doesn't allow the Operator Presence Control (OPC) seat switch to properly detect that an operator is sitting in the seat, thereby preventing the machine from starting.  Kubota engineering has determined that the best course of action when this happens is to enlarge the drain holes on the bottom of the seat to allow better drainage of the water so it does not have a chance to freeze.

  The local area representative for Kubota has also suggested that this could be avoided by preventing the water from entering in the first place.  Either by flipping the seat forward when the machine is not in use or simply covering the seat with something waterproof (like a tarpaulin).  The Operator's Manual for your machine suggests storing the tractor in a place that's sheltered from the elements.  It goes on to say that if the tractor must be stored outdoors then it should be covered with a waterproof tarpaulin.  

   

  Regards,

   

  ****

  Kubota Customer Satisfaction

  Customer response

  02/02/2024

  Complaint: 21183270
  
  I am rejecting this response because: as the letter indicates, the defect is a Kubota engineering issue.........other Kubota's do not have this issue and neither does my other Kubota tractor.

  This is a piece of outdoor agricultural equipment. it is suppose to be exposed to the elements.......if Kubota designed a seat and switch that does not work when wet or cold that is an engineering defect preventing customers from using the product for intended purpose.......Kubota leadership is obviously out of touch with the purpose of their product.

  Kubota is welcome to reimburse me the total cost of the tractor or provide a properly working seat and switch.

  
  Regards,
  
  *************************

  Business response

  02/07/2024

  ****************,

   

  You're correct, this is an engineering issue.  Perhaps I wasn't clear in my previous response - the dealership has been instructed to replace the seat with a modified version of the seat that allows better drainage.  They've also been asked to replace the seat switch.  Please use the tractor with the new seat and switch and let your dealership know if you continue to have issues.

   

  Regards,

   

  ****

  Kubota Customer Satisfaction

  Customer response

  02/07/2024

  Complaint: 21183270
  
  I am rejecting this response because: have not been contacted for any repair.................last discussion with the local dealership stated redesigned replacement parts were not available and nothing further can be done.

  Kubota Corporate can send me the replacement seat and switch. I am fully capable of making the replacement and then return the flawed parts to the local dealership.

  
  
  Regards,
  
  *************************

  Business response

  02/09/2024

  ****************,

  We are being told by the dealership that they have attempted to reach out to you regarding this matter and have been unable to get in touch with you.  Please contact *************************** at Columbia Kubota to discuss this situation.

  Regards,
  

  ****
  

  Kubota Customer Satisfaction

• Initial Complaint

  01/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Wwe purchased a new Kubota Tractor on May 3, 2023 (Model: BX23SLSB-R-1; Serial #: ***********************************. Since the purchase of this tractor we have repaired the tractor three times on August 7, September 6 and October 18 at the cost of over $1,400. Every time the tractor is repaired the same issue continues. As of today we are not able to use the tractor more than two days after the repair.

  Business response

  01/17/2024

  **********************,

   

  We have discussed the situation with ***** Tractor and the information they have provided to us seems to indicate that the problems you are experiencing with your machine are due to poor fuel quality and/or fuel contamination.  It's our understanding that ***** Tractor has suggested that the fuel system be drained and cleaned to remove whatever contaminants are causing the issue and that you declined this work, saying that you would do it yourself.  If you are still having issues with your machine, we would suggest that you contact ***** Tractor and arrange a time for them to look at it again.

   

  Best regards,

   

  ***********************

  Manager, Kubota Customer Satisfaction

• Initial Complaint

  12/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have bought a Kubota equipment and i have been told that all will be covered other than Tires, Battery *****************. Now the fuel system has had failed and there not wanting to cover it based on how i was presented at sale.

  Business response

  12/07/2023

  ****************,

   

  Please provide the model and serial number of your unit along with the name of the dealership you are working with so we can investigate your concern.  We would also suggest that if you haven't already, please download a copy of the Kubota Limited Warranty from this link.

  *********************************************************************************

  To summarize, the Kubota Limited Warranty is intended to cover defects in manufacturing or materials.  Customer's do have a responsibility for maintaining the equipment in according with the Operator's Manual for their machine.  The warranty does not cover things like abusive operation, neglected maintenance, improper lubricants or contaminated fuel.

   

  Regards,

  *********************** | Manager, Customer Satisfaction

   Kubota Tractor Corporation |**** Kubota Drive | *********, ** 76051

  Customer response

  12/07/2023

  Complaint: 20973449
  
  I am rejecting this response because:
  
  Regards,
  
  ***********************************

  serial number is *****************

  The dealership that I bought and was told it was all cover was ********** the dealership doing working on it  is Captiol tractor. 
  ********** is Miss Sales your warranty so because of this I would like the reimbursement for what I had to pay.

  Business response

  12/08/2023

  ****************,

  Thank you for confirmation of the serial number and dealers involved.  Just to be clear, the serial number of your machine is *****************.  That digit in the middle is a Zero, not the letter O.

  I did call Capital Tractor and spoke to the service department.  They confirmed your machine is in their shop and it does have debris in the fuel tank that's clogging up the supply to the engine and preventing it from running properly.  As I mentioned previously, the Kubota Limited Warranty specifically says that contaminated fuel is not covered by the Kubota warranty.  Each of our dealers is independently owned and operated so I cannot speak to what might have been said to you at the time of sale.  If you have concerns about what was said to you at the time of sale, I would suggest you speak to your selling dealership.

  Regards,

   

  *********************** | Manager, Customer Satisfaction

• Initial Complaint

  12/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I Bought Kubota L4060 last year at devineys in ********** and started having fuel problems. Took it back thinking it was covered under warranty and ended up being charged ******, they said they found trash in fuel tank. I purchased a 2007 kubota L2800 new from Cook tractor in ********* **, and have been using the same fuel in both tractors, never had any fuel problems with L2800. I don't understand, and feel its an unfair charge and should be refunded.

  Business response

  12/06/2023

  To Whom It May Concern:

  *************************

  BBB Case 20940904

  L4060/50143

   

  On behalf of Kubota and the ******************************** we have reached to your servicing dealer ******* concerning your concerns with their diagnoses and repairs of your L4060 tractor. The unit originally came in for a NO START and after the diagnosis was complete ******* determined that the Fuel was the issue.

  ******* called the customer to advise and **************** was made aware of the issues. **************** wanted to know how and when the debris enter the system, however ******* wasn't able to explain how or when this happened but from the pictures you can clearly see the Fuel has water/dirt throughout the Fuel system.

  ******* explained what repairs needed to be done and the customer was not completely happy about that, but like ******* explained the customer can CHECK the Fuel/Water separator DAILY to mitigate this in the Future. Unfortunately, warranty doesn't cover the cost of fuel related issues under warranty. This would be the reason customer is responsible for the cost of the repairs.

  ******* is willing to call the customer and try to explain issues further and see if they can solve some unanswered questions.

   

  Sincerely

  ****************

  Lead, Customer Satisfaction

  Customer response

  12/06/2023

  Complaint: 20940904
  
  I am rejecting this response because: The man that called me sent me pictures of contaminated fuel he say was in tank, I explained to him that i dont know how this could have been in my tank unless someone purposely put it in, then i asked if i could file it under vandalism with my Kubota **** insurance, then he told me vandalism was not covered through this insurance, which was not true because i looked at policy and sent him proof that vandalism is covered.
  
  Regards,
  
  *************************

  Business response

  12/06/2023

  If **************** has questions about what is covered by KTAC ***************** we would suggest that he call **** directly so they can go over his policy.  Their phone number is ************ or they have a "Contact **" page available through this URL:

  **************************************************

  Regards,

  *********************** | Manager, Customer Satisfaction
  ********************** |*************************** Drive | *********, ** 76051
  Visit ** on the web: www.KubotaUSA.com

  Customer response

  12/06/2023

  Complaint: 20940904
  
  I am rejecting this response because: I filed the complaint against Kubota only covering part of my repairs under warranty, not against the insurance. I won't be satisfied unless my ****** is refunded. 
  
  Regards,
  
  *************************

  Business response

  12/07/2023

  ****************,

   

  Kubota's Limited Warranty is intended to cover defects in materials or manufacturing.  It does not cover contaminated fuel.  This machine was purchased in April 2022.  If there was debris in the tank from the factory, it would have presented itself much sooner than now.  In addition to the debris in the tank, the dealership found water in the fuel.

  I have attached a PDF copy of the Kubota Limited Warranty Guide here.  Please see page 3 (page 5 of the **** for Kubota's statement regarding contaminated lubricants.

   

  Regards,

   

  *********************** | Manager, Customer Satisfaction

  Customer response

  12/07/2023

  Complaint: 20940904
  
  I am rejecting this response because: I was told that the warranty covered **** plus of the repair, My receipt only showed ****** the amount that I paid. Why did i not get a detailed receipt showing what warranty covered?, I am a reasonable man but I feel I was unjustly charged ****** on top of what the warranty paid.
  
  Regards,
  
  *************************

  Business response

  12/08/2023

  ****************,

  The dealership filed a claim with Kubota for the fuel pump, saying only that it wasn't working.  If the pump failed because of debris in the fuel system then the dealership should not have filed a claim and Kubota should not have paid for the pump.  I don't know the exact sequence of troubleshooting events at the dealership but they did not indicate on the claim why the pump wasn't working.  My guess would be that the debris caused the pump to fail and Kubota shouldn't have paid that portion of the repair.  However, at this point I'm not going to ask the warranty team to reopen and review that claim so that you are not left with an additional bill.  My assumption of the remaining bill with the dealership is that you paid to have the tank removed and cleaned and also to have the fuel lines cleaned to ensure that all of the debris had been removed from the system.  If you'd like confirmation of that, please check with your dealership.

  Regards,

   

  *********************** | Manager, Customer Satisfaction
  

• Initial Complaint

  11/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  During the month of October 2023, my Kubota #*********, was reported to TransUnion Credit Bureau as being Closed Account. This information is incorrect. I did not provide notification nor written request for this account to be closed. There has not been any passed due or late payments on this account. This account was opened in October of 2022. Several payments were paid in advance through December of ****, which was not reported correctly on my credit report. Currently the account has been paid off in full as of October 2023.I am requesting that Kubota Credit Corporation contact TransUnion Credit Bureau, Equifax and Experian to update the discrepancies to reflect the correct information on my credit report. My credit score was decreased due to the incorrect and false information reported towards the account. Your assistance regarding the above request would be greatly appreciated. I look forward to hearing from your business regarding this matter. Thank you in advance.******************************************** 11/16/2023

  Business response

  11/22/2023

  This is a Retail Installment Contract for a set number of payments.  All of the payments have been made so it is correctly reported as paid in full.  KCC will verify that this is being reported as such to all three credit bureaus.  A representative from KCC spoke with ********************************* this morning and explained this.   

• Initial Complaint

  09/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My husband Godfather passed in 2020. We were not expecting that to happen. Due to us having so much in our name we couldn't purchase the equipment he needed to up keep the property in his name so his dad put it in his name. Make a long story short this company refuse to talk to us because we do not have a estate affidavit. They went as far as taking a payment and putting it in the wrong account then claim we were 84 days late and repossessed the equipment. True fraud. Had the guy lie to us in order to get the equipment in his possession. Now they want us to pay more for the equipment then what the balance owed. Bad business!!! **************** is horrible!!!! One person tell you one thing and when you call back another one tell you something different!!!

  Business response

  09/11/2023

  The 8/7/2023 $53 payment will be moved from the *********************** account #******** to the *********************** account #********.  This will reduce the amount needed to redeem the trailer for account #********. 

  KCC has not received anything to indicate that *********************** is the administrator of the ************************  This prevents KCC from being able to discuss the ****** accounts with her.  If she can provide any documents showing she is the administrator of the Estate, KCC will be happy to assist her.  

• Initial Complaint

  08/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 8/9/23, Kubota sent out for a repossession on a lawn mower in my name. I had tried multiple times to log on to pay my account and the log in portal was always broken. That does not justify for me not making my payment but for a business to offer that as payment method and for the system not to work, thats not ok. Back to 8/9/23, I was coming home from my husbands grandmothers funeral when I pulled into my home and a man was pushing my lawnmower from my carport. There were no vehicles around my house and the lawnmower was not running. He was pushing it with locked wheels. He came up to my front lawn where landscaped rocks are and drug my lawnmower over them causing damage to my landscape. My husbands work truck was parked in the area that would have been a clear path but he was currently still at the funeral home and I couldnt move his vehicle. The man came from around my house and asked my name and said he was there for the lawnmower. I was a little shocked because again, no vehicle was around the area. He told me he had to pull the mower out because he could not leave without it. He grabbed a strap off the back of my truck, made me back my own truck up and jumped on the back of it stepping on my sons fishing pole and breaking it and then told me to drive him to his vehicle a quarter mile up the road. I told the man that I wanted to call and confirm everything and he told me it would do no good that as soon as everything processed, I could pay whats owed and be able to obtain the mower back. I left it at that and called on 8/11/23 and spoke to a man at Kubota. He explained that the mower was not completely processed yet and confirmed that I would be able to pay the balance owed along with repo fee and get my mower back. On 8/17 I called again to see if everything was processed and was then told that I would not be able to get it until the amount owed was paid with an additional close yo ***** dollars! I was lied to on multiple occasions.

  Business response

  08/22/2023

  Kubota Credit is investigating the issue.  After the investigation is complete, KCC will reach out to ************** to resolve the issue.  

• Initial Complaint

  08/03/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have made payments ******** pay from my bank to Kubota for over 3 years. I am unable to see the balance of my account because ********************** has locked me out saying because of the status of my account. If I call, they say that my account is paid ahead, but they can not unlock it. I have emailed every month to get access. They have not helped. I have not seen a statement in over 2 years. I have not idea what my balance is. I have called, they tell me I am not delinquent, but I have to show proof I have paid to get access to get in, which I have done and I still don't have access. I signed up for online statements so I don't get statements since I don't have aces!! The company does not help, does not answer emails. I have tired for over two years to get this corrected and they have done nothing. I have threatened to report them several times, they just ignore it. When I do speak with someone, they tell me the reason I am locked out of my account is because I pay with my bank and not through their system. They could be charging me late fees, and I dont know it. I dont know what my balance is. They could be over-charging on finance fees and I wouldn't know it and could be at a point I could not fight it because I am well beyond my time limit to fight it because they are hiding my account. However, not one has helped me get into my account or even send me a statement.

  Business response

  08/15/2023

  KCC's records indicate ******************** web access was restored on 8/7/2023.  Please ask him to attempt to sign-in to the site.  If he still has issues, please have hime call ************ so an agent can assist.  Thank you.  

  Customer response

  08/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I confirm that I have been able to log into my account and see all the information I needed to. Thank you for your assistance.

  
  Regards,
  
  ***** & *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩