ComplaintsforKubota Tractor Corporation

• Initial Complaint

  07/31/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I contacted ****** at Kubota Tractor Corporation in regards to Springdale Kubota with the legal name of "KNWA RE Springdale LLC" as I have had ongoing issues with this Company.I called Kubota Tractor Corporation on ****, ****, ****, **** 2023 and spoke with ****** in customer service. I explained that *************** on ****-2023 at Kubota of ****** a dealer for KNWA RE Springdale LLC, demanded me to leave his showroom and my biasness was no longer accepted there in sales or service. I immediately contacted Kubota Tractor Corporation and left messages.On ****-2023, ****** at Kubota Tractor Corporation customer called me and I explained what happened at ****** Kubota with *************** and KNWA RE Springdale LLC in regards to ********************* the regional rep for KNWA RE Springdale LLC.On ****-2023 I contacted KNWA RE Springdale LLC to schedule a service at Kubota of Springdale a KNWA RE Springdale LLC dealer and they also refused me service on my ZD1211 Mower.On 7.-31-2023 I had ordered a Kubota SVL-**** Skid Steer from Springdale Kubota a dealer owned by KNWA RE Springdale LLC, and the salesman ******* called ********************* and he told the salesperson ******* that they would not honor there word and sell me the skid steer.After all these problems happened I called ****** at Kubota Tractor Corporation **************** and asked for help for my horrible service by ****** Kubota, Springdale Kubota, ***************, ********************* all working for KNWA RE Springdale LLC.****** said he recorded all our conversations and proceeded to say that there is Nothing he his boss or Kubota Tractor Corporation was willing to do to help me in regards to KNWA RE Springdale LLC Horrible. I had a contract with KNWA RE Springdale LLC to purchase a skid steer and was supposed to take delivery in 3-4 weeks when it arrived.I need some one to contact me regards to Kubota Tractor Corporation as they DO NOT TAKE CARE OF ME THE CUSTOMER, THAT HAS SPENT OVER $500,000 ON **********************'S.

  Business response

  08/08/2023

  BBB Corporate Office
  Customer Information:
  ***************************
  PO BOX 66 ******, ** 64850
  Daytime Phone: **************
  E-mail: ******************
  
  
  
  Kubota Tractor Corporation, ****. (KTC) received complaint ID ********. Thank you for the opportunity to respond to ****************** concerns.
  
  We have reviewed customer case ******** made through ********************** ********************************* which has conversation with ****** and Kubota of ****** and Springdale Tractor. We will be more than happy to forward customer concerns with his dissatisfaction and lack of service at the dealership level. If the customer has a signed contract, then we would recommend he contract his sales representative at the dealership of purchase. Weve been told the order was canceled and therefore customer isnt expecting to receive a ********************** from Springdale. If customer wish to do business with another ********************** dealer, feel free to reach out to that dealer to see if they would be willing to assist. 
  
  Please keep in mind that the Kubota Dealership are independently owned and operated. 
  
  Should you have any questions pertaining to the above decision, please feel free to contact me at any time. You can reach me at ************ and reference Case number 01219935
  
  Respectfully,
  
  ***************************
  Lead, Customer Satisfaction
   

  Customer response

  08/09/2023

  Complaint: 20399748
  
  I am rejecting this response because:
  
  Regards,
  
  ***************************

• Initial Complaint

  07/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a call approximately one year ago that I was behind on my equipment, thirty eight days,I say I have a 15 day grace ******* the lady states honey with this Corona it doesnt matter, next phone call was from avante ***, Ive paid Kubota and avante close to fifty thousand dollars in the past year and now another repo company is calling saying I havent made a pmt since Jan. I have a svl97 and a kx057-4 and no one can tell me or want tell me any information on pmt history account balance,lawyer says I need to file bankruptcy, I would if I was in the wrong and havent paid and couldnt keep up but Ive worked my tail off trying to do the right thing,I have my records of the wires and debits to avante ***, and my records to Kubota as well, someone is scamming me too were I cant keep up, and I feel like its completely because they do not have any equipment sitting on any dealers lot around here, and I would have equity in mine, this has caused me so much stress, so much money, in the mean time I call my local bank in *********,ascend federal credit Union and tell them the situation, they say dont worry its fine you come and pay whenever you can, my neighbor calls and says a repo company has come to get my truck,I call the lady tells me that the other woman I spoke with doesnt have the authority to tell me that its gonna be ok, my pmt was $549 , Ive never paid that always more,I owed $900 not even two Pmts,I owed $14,000 and they wouldnt let me catch it up,I had to pay $17,00 I borrowed it from a family friend, the truck is worth $40,000 2017 ram **************************************************************************** trouble from loaning all the money they did on higher than normal used vehicles and the people couldnt pay after the government stopped the checks, please please please help me,I dont no what to do, Ive done all I call trying to do right and hold my end of the deal up thank you very much *******************

  Business response

  08/23/2023

  Kubota Credit has provided a payment history to **************** and is working to reslove the issue.  

• Initial Complaint

  06/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Kubota lawnmower in June of 2021 and it has roughly 64 hours on it. 3 weeks ago, it suddenly started smoking from the engine so I brought it to MB in ********, ** (place of purchase) to have it serviced. I received a call from the service department at MB on 5/23/23 that it was not repairable and that I would need a new engine that would cost approximately $2300. The cause of the problem was dirt in the engine. I was told that this would not be covered by the warranty, I also have insurance through Kubota *** and filed a claim which was substantially denied stating operator error. Apparently the issue is with an intake filter that I was told was hidden behind the baggers of the mower in a conversation with an MB employee. . At no point during the walk through when purchasing or picking my machine up was it ever detailed how vital this intake filter was to maintain this lawnmower and feel as though this is poor product design, not operator error. Shouldnt there be a safety to prevent this from happening? Also, what is the point of a warranty or insurance? I have read of others having this very same issue with Kubota products having Kawasaki engines (I will attach the recent BBB complaint I read). and feel the corporations need to be held accountable for this issue.

  Business response

  06/27/2023

  To Whom It May Concern,

   

  Kubota Customer Satisfaction reached out to MB ******************** to discuss this situation.  They have been in communication with ********************** regarding the repair of this machine and we have been informed that this situation has been rectified.  

   

  Thank you,

   

  ***********************
  

  Manager, Customer Satisfaction

• Initial Complaint

  05/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  July 20,2018 Kubota F3990 front mower. Regeneration problem that cant be fixed. Ive been told by the mechanic at the Kubota dealer they will just keep replacing these parts and I can expect to be back again for it. As of July 24,2023 the warranty will be up on this tractor. Also I was told they would take it in on a trade but my ****** dollar investment was only worth ***** to them as they dont want to lose money but me losing ****** didnt seem like a big deal. As Im a small farmer that took some year to pay this off and cant afford the time loss thats accrued. Its hard to get ahead when your equipment is broken down. Ive purchased brand new so I didnt buy some one elses problem. If Kubota cant fix this problem they should replace them. Change the engine and emissions and I would be happier.

  Business response

  05/19/2023

  ************,

  I see that you have also called into our ***************************** your case number is 230508-001750.  According to your case, the machine is at the dealership right now for diagnosis.  Our local area representative is attempting to find out the diagnosis from the dealership and is ready to assist, if needed.

  Kubota is aware of emissions problems that some customers have experienced with their F3990 machines.  For that reason, Kubota has given the original owners of these machines a lifetime warranty on the reformer/emissions system.  We have also provided our dealers updated diagnostic guidelines to help get machines repaired quickly and back to customers.  Please understand that this lifetime warranty does not cover situations where the customer has modified or attempted to remove the emissions system.  Nor does it cover situations where the customer has repeatedly inhibited regeneration of the machine.

  Your dealership should inform you of their diagnosis and the options for resolving the issue but please let ** know if you have any additional questions.

   

  Regards,

   

  ***********************

  Manager, Customer Satisfaction

  Customer response

  05/20/2023

  Complaint: 20060518
  
  I am rejecting this response because:
  **************************

  I'm responding back to your statement. When I purchased this F3990 Kubota font mower it didnt state that there was an emissions problem with it ; otherwise I would have never bought it. 
    As a farmer timing is everything and when you have a machine that breaks about every season and throws everything off ; then the stress of not being able to do your job hits!!

  This machine is costing me thousands of dollars from the lack of being able to do my job. This machine breaks down during our busy season and yours and cost weeks of work that is required on the farm and spends weeks getting repaired each time. Kubota OVS dealer recording says we repair your equipment right the first time so you dont have to keep coming back well it might be true not saying this problem will return!!

  Now having a machine thats lost its value because of the problems and Kubota not willing to remedy the problem other than to keep repairing it back to the original state it was built ; and only offering to the original owners  lifetime repairs for the emissions.

   Nobody wants these kind of problems and nether do I.

  Regards,
  
  *******************

• Initial Complaint

  05/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a brand new kabota tractor now with under 50 hours on it caught fire because of the DEF regen. This caused ***** dollars of damage And kabota Corp will not even return my calls. Terrible customer service and support will NEVER buy another Kabota tractor.

  Business response

  05/18/2023

  To Whom It May ******************* you for bring this situation to the attention of Kubota ********************************* Please allow us some addition time to investigate this matter. Once we have finished our investigation, we then will follow back up with the BBB with our decision. If you have any additional question or concerns please don't hesitate to give ** a call at ************.

   

  Thanks

  ****************

  Lead Customer Satisfaction

   

  Customer response

  05/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  05/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Kubota has run my credit at least three times a week for six to seven months because I became late on my payments. I was in contact with them on a regular basis and was told that my credit will be ruined because of my late payments. My credit score has dropped by 200 points!!!!I was even contacted by a repossession company on behalf of Kubota, threatening me with violence and destruction of my property.

  Business response

  05/08/2023

  Thank you for bringing this matter to our attention.  As Kubota Credit Corporation (KCC) values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible.  While KCC cannot respond publicly to the customer's concerns out of respect for the customer's privacy, KCC has completed a thorough investigation of this matter.  The customer should contact KCC directly should there be any additional questions or concerns at ************.  

  Customer response

  05/08/2023

  Complaint: 20010582
  
  I am rejecting this response because: I am no longer a customer and nothing has been resolved.
  
  Regards,
  
  ***************************

  Business response

  05/09/2023

  KCC has investigated the complaint.  We find the accounts are reported correctly so no corrections will be made.  

• Initial Complaint

  05/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased our Kubota a little over a year ago, never had problems with it. All of a sudden from one day to the next the tractor began blowing smoke from the motor. We are still paying on the tractor and have 3 year warranty, however Kawasaki is refusing to fix the issue. We then tried an insurance claim which was also denied because there is no physical damage to the machine. We drove 45 minutes to our dealer to try and get a resolution, however were being told theres nothing they can do and we STILL have to pay for a tractor we dont have (its at the dealer where we thought it would be fixed) and doesnt work or ruin our credit because of this faulty machine. Ive gone in circles for over two months now and STILL have NO RESOLUTION and NO TRACTOR. Someone needs to do something about this! I will never recommend Kubota to anyone again! Whats the point of having 3-year warranty if its not going to cover ANYTHING?! Please tell me what to do.

  Business response

  05/04/2023

  Customer Complaint ID ********

   

  To Whom It May ******** Kubota ******************************** has received your complaint. Please allow ** some time to further investigate this matter. Some additional information is needed. Please provide the name of your selling dealer or the name of the dealer where it is being serviced. Also, please include the model and serial number of your ********************. Once we've received this information we will then be able to begin the investigation to gather more information and inform you of what the next step towards resolution will be. If you have any question please contact Kubota ******************************** at ************.

   

  Thanks

  ****************

  Lead, Customer Satisfaction

  Customer response

  05/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  04/14/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I want to start out by saying that Kubota has been our trusted brand of equipment for my lawn and tree business for many years. It disappoints me to have to say that our company recently purchased a faulty brand new Kubota **** SVL skid steer from the ***** Tractor and Equipment Company in ********. After only 4 hours of operational use, it seems that the machine is now obsolete and needs a replacement ECM computer. I have been told that the motherboard can not be replaced and that I pretty much wasted $72,000. Frustration is an understatement, considering Kubota has been a reputable company for so many years. I continue to scratch my head and wonder how a machine that is less than 6 months old with 4 hours of run time can be deemed un-fixable. If Kubota doesnt want to stand behind the equipment they produce, I would hope they would at least give a refund for the time and money wasted on this machine. I pray this issue is resolved quickly and professionally. Thank you for your time.

  Business response

  04/18/2023

  To Whom It May Concern, 

  Kubota recommends the customer contact his selling dealer to inquiry about a refund or exchange. Kubota warranty will stand behind any manufacturing/workmanship defects. Currently, a ECU is on order for this customer and the dealer is waiting for the part to come in and upon the arrive of the part the dealer will work towards getting the part installed and the machine fixed. If customer has any additional questions or concerns please have them to contact their Kubota Dealer.

   

  Thanks

  ***************************

  Lead, Customer Satisfaction

  Customer response

  04/25/2023

  Complaint: 19934918
  
  To whom it may concern
  Attention *************************** Lead, Customer Satisfaction
  

  It was my hope to resolve this issue in a professional and respectable way however, upon receiving the response from my companys complaint I asked my office manager to contact Kubota corporate to see if we could get something settled in an attempt to resolve this matter outside of the BBB.
  She spoke with a man named ****** for about 25 minutes during that she was told that there has been a delay in production of the ****

  Regrettably, she was told that the manufacturing facility located in ***** has not fulfilled their production order.  ****** also said that per an email between ******* and *** last name unknown because ****** said he couldnt tell us his last name. Disclosed that     April 3rd the chips should be delivered mid-April and we are in the last week of April and it is not here this call took place on April 19th 2023.
  
  Unfortunately,this regrettable performance reflects poorly on your entire corporation. I am very dissatisfied with how Kubota is handling this matter. At this point Id like to just get a new machine or a refund. Every day that this $72000 machine continues to be an expensive lawn ornament my company is losing money. I need to get this resolved.  If I can supply any other information, please let me know. 
  

  Regards,
  
  ***********************

  Business response

  04/28/2023

  **************,  Please allow me to apologize for any inconvenience this may have caused you. Spoke with ***** at St ****** Equipment and he let me know that the part for your SVL97 has come in that the repair has been completed. Your unit is ready for pick up.

  We sincerely appreciate your interest in Kubota products, and look forward to counting you among our many satisfied customers.

   

  Thanks

  ***************************

  Lead, Customer Satisfaction
  

• Initial Complaint

  04/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Do NOT purchase a Kubota if you want a company to not stand behind their products and warranty! I feel like people should know how Kubota treats their loyal customers & not have to go through what we are right now. We have purchased 5 pieces of Kubota equipment and several attachments from Oakway Tractor in ********** over the last roughly 10 years. We have had 2 skid steers in the past few years & the most recent one being only 18 months old with **** hours on the machine. The first ****75 skidsteer we purchased had engine problems and Oakway could not get a new engine for over a year. In our line of work he can not be down a machine so he traded the ****75 with engine problems in for a new ********. The NEW ******** is only 18 months old with **** ************ say it needs a new ********************************************* along with Oakway Tractor does not want to stand behind their **** hr/24month warranty! They want us to pay $33k+ for a new engine. They also want to point the finger at our insurance company to be the ones to cover the engine instead of Kubota warranty coverage which is absurd! It makes me sick to know that they do honest & hardworking people this way & try to get away with it. Kubota warranty is not worth the piece of paper that its written on if they dont cover their equipment during the warranty period. Along with the dealership putting everything on us to try & get Kubota Corporation to cover the engine. Its a known fact Kubota has issues with their engines but it is easier to point the finger at others instead of standing behind their ******************** We will NEVER own another Kubota or anything with a Kubota engine in it ever again if Kubota does not stand behind their warranty! We have reached out to Kubota corporation via email and voicemails but we have yet to be contacted after 3 weeks of trying to get answers. Please feel free to share with your family and friends so it saves them the headache & financial burden of dealing with Kubota with their lemons.

  Business response

  04/05/2023

  To Whom It May ******** Please allow me some additional time to investigate customer concerns. 

   

  Thanks 

  ***************************

  Lead, Customer Satisfaction

  Customer response

  04/06/2023

  Complaint: 19878253
  
  I am rejecting this response because: The machine has been down four weeks as of today. I have tried for four weeks to get this resolved and have yet to be able to.
  
  Regards,
  
  B *******

  Business response

  04/07/2023

  To Whom It *** ************************************************************ Warranty is intended to cover defects in materials or workmanship within the specified timeframe.  The unit in question was overheated to the point of engine failure.  The unit was inspected by our local Kubota dealership, Oakway Tractor.  The customer indicated to Oakway that the ******************** overheat warning light was observed and disregarded and the machine use continued.  The onboard computer for the machine recorded 5 instances of error code E9115.  This code description is "Coolant temperature too high, EGR system will not function.  Reduce engine load immediately to reduce coolant temperature."  Additionally, the radiator shows signs of dirt/dust build up as well as bent fins.  

   

  Debris buildup on the radiator that causes an overheat is not a warrantable failure, it is the customer's responsibility to maintain the machine properly.  Additionally, the customer continued to use the machine while it was overheating.  The complete Kubota Limited Warranty is available to download from this link

  *********************************************************************************

   

  Regards,

   

  ***********************

  Kubota Tractor Corporation

  Customer Satisfaction Manager

• Initial Complaint

  02/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This complaint is in regards to a transaction that occurred 12/29/20. I was only made aware of the problem explained below as of 02/2023. This is the reason resolution was not pursued prior to this date. On 12/29/20 I traded in my Kubota MX5800HST Tractor to RDO Equipment in ********, **. The tractor was surrendered to RDO Equipment on 12/30/20 as I purchased a **** Deere tractor to replace the Kubota. RDO Equipment was responsible for paying off my Monthly installment loan to Kubota Credit in the amount of $25,506.20. A payoff letter was obtained from Kubota Credit Corporation prior to the purchase of the **** Deere which was valid until 01/13/21 for the payoff amount of $25,506.20. I did not receive a release of lien or paid in full documentation. After the transaction was completed with ***************************** I received 1 letter from Kubota Credit Corporation following the Kubota MX5800HST dated 01/19/21 stating there was a remaining balance in the amount of $275.56 on my account. The last payment to my account was on 01/19/21 in the amount of $25,506.20. I thought this was a mistake as they received the payoff in full amount. I received a 2nd letter from Kubota dated 06/25/21 which stated as of that date there was a payoff balance of $379.13 showing the last payment received on 01/19/21 in the amount of $25,506.20. On 07/10/21 I contacted RDO Equipment and spoke to ********************* who was our sales representative for the sale/trade in of our Kubota Tractor. ***** let me know there was a problem with a lien release on the Kubota from the *** as it was listed as collateral to the ***. I looked back at my records, I completed the necessary paperwork to release the lien with the *** on 01/08/21. On 08/06/21 I contacted Kubota Credit Corporation and spoke to *****************************. She requested that I email a copy of the wire transfer paperwork from RDO for the sale of the Kubota MX5800HST as Kubota was claiming the wire transfer payment was not received on my loan until after the Payoff letter period on 01/19/21 which caused a remaining balance. On 08/06/21@ 7:20 a.m I received the wire transfer information from RDO Equipment via email from *********************. Their finance department recommended I contact Kubota for the problem with my loan having a remaining balance and not being paid in full. 08/06/21 @ 3:02 p.m. I emailed the requested paperwork to ***************************** at ************************************ I never received any further correspondence from Kubota Credit Corporation. On 02/03/23 I received my 2022 Interest statement from Kubota Credit Corporation which shows $0.00 interest paid ion loan #******** with End of year balance of $1595.48. I immediately contacted Kubota Credit Corporation and RDO Equipment regarding this balance. RDO blamed Kubota which led me to call customer service. I spoke to Risk manager ******* at Extension ****. ******* stated that a same day wire transfer was initiated by RDO Equipment on 01/19/21 which was after the payoff letter expiration. Due to having a simple interest loan since the balance was not paid off prior to 01/13/21 by RDO Equipment the balance continued to accrue interest and insurance. Kubota has expressed they are willing to waive $556.00 of these fees on my account. RDO has expressed they will pay the necessary account fees for the period of 01/13/21-01/19/21 which total $60.00. I did not receive ANY correspondence from them to indicate this balance remained unpaid or was not written off. Kubota should have contacted me after my phone call and email on 08/06/21 if they documentation I submitted was not sufficient. I am requesting Kubota Credit to waive ALL of the fees charged to my account from 01/19/21 - present due to their negligence in handling my loan.

  Business response

  03/01/2023

  To Whom It May ***************** will close the account without additional payments.
  

   

  Thanks

  ***************************

  Lead, Customer Satisfaction

  Customer response

  03/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** And ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩