ComplaintsforBridge Property Management, L.C.

• Initial Complaint

  08/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When I moved in on June 1. 2022. The place was not done. It was dirty and had a bad smell. The kitchen outlets didnt work. And I complained to the office about this and nothing has been done. The hot water has been out for 3 weeks due to electrical issues that has been here before I moved in. I have small children that live with me and I need hot water for everyday living. I can not bathe a 1 year old in cold water. Now I have have to boil water with will cause my water bill to be much higher then it should. They also deleted my account so that I would not have any documents to add here. All the work orders and messages between myself and the leasing office. ********* one of the leasing managers continues to close my work orders and say they are complete and no one has came out

  Business response

  08/22/2022

  After speaking with the onsite team and upper management I am making sure these issues are rectified ASAP.

• Initial Complaint

  07/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have several companies stating they are debt collectors trying to collect a debt or *** me over a debt from Bridge Property Management. I never signed any contracts with these companies at all. I have asked for the original contract/application.

  Business response

  07/29/2022

  Can you please verify the name of the property that you resided at under Bridge Property Management?

  Customer response

  07/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The Bridge Property states on the debt collector Spring Forest.
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/22/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Its been 10 days and the office has failed to fix my A/C and pushed back my repair dates multiple times. They only use 1 vendor for repairs and claims they are very backed up

  Business response

  07/25/2022

  We are sincerely sorry to hear ************ is unhappy with the service we provided him in reference to his a/c repair.
  ************ put in a service request on 07.15.22 at 11:25 am.Management immediately addressed the matter and determined that the condenser needed a new motor then at 11:49 am, Management contacted Ground Zero A/C Plumbing and Air to schedule the repair.
  

  ************ was informed that the vendor would arrive on 07.15.22 between 4 and 6 pm and was provided a portable a/c unit to use while waiting for the repair to completed. The technician arrived at 6:00 pm and noted that there was no response at the residence and unfortantely he was unable to enter the home. The repair was rescheduled for the next available appointment date of 07.21.22.
  On 07.21.22 The a/c technician worked on the a/c for several hours but was unable to fix unit because another part was needed.

  On 07.22.22 at 7:30 am, the motor was replaced, and it was confirmed by Management that the a/c unit was cooling properly.
  Although our residents satisfaction is of utmost importance to us, there are times when situations arise that can delay a repair, such as not being able to enter the apartment home when needed.
  Please let me know if there is any further information you need.

  Customer response

  07/27/2022

   
  Complaint: 17609094
  
  I am rejecting this response because: it is false, incorrect and disingenuous. I submitted my complaint on 7/12 to them directly in person and spoke with Rod and they changed my appt time with a vendor 3 times. I didnt want to wait in person in my hot apartment and gave permission to enter and they still never entered. The appointment date scheduled for 7/15 was originally for 8 - 10am and no one ever showed up, even when I was frustrated I didnt complain until they kept blowing me off and treating me like I was problem because they supplied a portable AC. They tell you to wait in your house all day w/ no AC that goes past my bed for one repair vendor. This process was extremely inconvenient and I dont recommend this apartment building community and will be going else where. The only person I felt was respectful and showed empathy was ******** because she at listened and seemed concerned, please reprove the manager as she was difficult, rude and unsympathetic.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I lived at The Grandstand property for almost 2 years. Despite the issues I had as a tenant, I still tried to leave on good terms. I submitted a proper 60 day notice, as indicated in the lease. It also states, in my lease, that my move out date was 04/13/2021. My notice to vacate also states this same date as the day my lease will be terminated. However, there was a typo on the notice vacate, stating that the prorated amount for the final payment was for May. I physically went to the leasing office, in which an employee, by the name of Candace, confirmed that it was a typo. I requested another document be printed with the correct information, which resulted with her explaining that management would understand that the payment is due in April, since my lease ends in April, therefore not printing said document. Because I was still attending college, I had to leave several days early since I was driving back to California, and I had to be settled back in before the start of my finals. However, I paid the entire prorated amount that was given to me. During our checkout process, a person by the name of T. G**** confirmed that we were fine to leave early since we paid until the very end. 2 weeks later, we received a notice for not fulfilling the lease. We have made multiple attempts to call and reach out via phone and email, and there has been no response. The only person we have had constant correspondence with has been the debt collector for National Credit Systems, who even agrees with us, and has continued to submit a dispute on our behalf because she believes us. Because this has been on my credit report under collections, I am having issues finding somewhere to live, creating hardships . All I have been wanting was an answer as to why I am being charged for breaking the lease. It's not that I didn't want to pay, but I just needed an explanation. Therefore, I am seeking legal action. I have even found others who have undergone the exact same thing.

  Business response

  08/29/2022

  After speaking with the regional manager they have let me know that this situation has been taken care of

• Initial Complaint

  07/06/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was walking down the steps with baby car seat on my left arm . I stepped down and fell on the debris that was laying on the steps . My ankle is swollen and my back is hurting . These items were left on the step by office staff . I have continually complained about the poor maintenance that this establishment has and they continue to allow extreme nastiness to go on in the buildings . The smell of weed is so strong , I can smell it sitting in the living room . They are aware that groups of people sit on the steps and smoke weed . I have complained numerous times about contractors and or maintenance staff leaving trails of trash and debris throughout the breezeway . The breezeway stinks tremendously . I am contacting **** and the corporate office . I sent an email to the grounds property manager ******** . We requested a transfer to a sister property that had better living conditions , but we were denied our refund and hassle free transfer . The floors feel like they are about give , the dishwasher does not work , the drains do not work correctly . I had to complain in order to get the bushes cut down . Terrible !

  Business response

  07/08/2022

  Thank you for letting me know about this. I have let the regional manager know about this and we are looking into a resolution.

• Initial Complaint

  06/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  June 14 - 15 2022 I and my daughter share an apartment at summit ridge. She has been here about 3 years. I was added to the lease a year or so ago. We pay $1,500.00 monthly rent. Never late. I was in an accident and was given a rental car for 30 days from insurance. Before I got the rental I went to the office to inquire as to what I would need to do, and was told no problem we can give you a parking permit.On May 31st 2022 I went to the office and the young gentleman who was in the office that day entered the information into whatever system they have and I was able to park my rental for 15 days. He told me to come in on June 14, 2022 and he would approve another 15 days.On June 14, 2022 I went to the office and was told no they could not help me. When I explained what was promised by the gentleman, they said he was off that day. The young lady to whom I was speaking said she was here helping out from another property. I asked to speak to another girl with whom I am familiar with in the office. She told me she could not help me and that they did not do the 15 day approvals anymore. I asked why not and was told that too many people were registering rentals. Paid ****** on the 14th and went to the office on the 15th when the car was towed again and was very rudely brushed off and told by ****** that she had nothing to do with towing . When I called the towing company the lady called the office and ****** would not vouch for my residency. She was so rude and ugly with the tow company that the girl advised me to be careful of her that she might try to have the car towed again and mentioned how mean and ugly she spoke to her. So after she told me she had nothing to do with towing and the tow company believed she could clear it for me since I had paid $****** the day before and reside and pay rent here, she would let them release the car. The lady ******* at the tow company mentioned how rude and ugly she spoke to her about it. Can you help?

  Business response

  06/23/2022

  After speaking with the regional and towing company this is resolved. There is nothing more we can do.

• Initial Complaint

  06/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  on 5/3/22, I applied for an apartment at Edgewater at Sandy Springs and was quoted the rental price $1310 monthly and a move in date 7/22/22. I paid $276 and did the paperwork via RentCafe.com to secure this rental rate and move in date. However, someone from Bridge Property management called me on 6/6/22 and said there has been an error on their website, and informed me that the rental rate would be higher due to renovations and the apt would not be ready until sometime in early August. We agreed upon a rental rate of $1411 for unit ******* and I was told the property manager, Candy, would call me to confirm and I would be receiving this in writing in a welcome letter. Four days had passed and I didn't receive anything in writing or a call from "Candy". I checked my application status online and it was updated to reflect a rental rate of $1435 and move in date 7/28/22. On 6/8/22, I called BPM and Edgewater at Sandy Springs to request a full refund and left messages. On 6/8/22, I also emailed my refund request with my rental application showing the rental rate $1310 and move in date 7/22/22 which I paid for as proof. On 6/10/22, I emailed BPM and Candice J******, the property manager again regarding my refund request. Today is 6/14/22 and I still haven't gotten any response or refund.

  Business response

  06/16/2022

  Let me reach out to the regional manager and see what the status is.

  Customer response

  06/23/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  I was only partially refunded an amount of $200. I paid $276 in total. The apartment was not advertised and quoted correctly when I applied. The application stated my payment of $276 was to secure the quoted rental amount and the apartment but it did not. I would not had applied or paid for the application fee if the correct pricing and move in date was quoted to me. Therefore, I am requesting a full refund. My application fee pulses administration fees paid of $276.

  
  Sincerely,
  ******** *******
  

  Business response

  06/27/2022

  After speaking with the regional manager we have done all we can to resolve this issue.

• Initial Complaint

  06/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am filing a complaint against Bridge Property Management because they do not care about their tenants and seeing that I have been living at this property (Laurel Hills preserve) for as long as I have, I am honestly shocked at how I am and the issues I have presented to them, are being handled. Speaking with Regional Managers does not help either. The summary of events is below: -Been dealing w/ mold for 2 years because it was not handled properly the 1st time I put a request in back in 2020. -Asked to get my carpet cleaned in 2021 (5 years after I moved in). Was told it should be cleaned w/ each renewal. The carpet hasn't been touched since I moved in in Apr. 2016, even AFTER going to the office, speaking w/ "Alec" and placing the request. -My rent payment was paid on time like it ALWAYS is yet it was returned during this fiasco I am currently enduring. I asked what happened, was told someone named "Melissa" was cc'd on the email I sent and she would reach out. It's been 4 days, Melissa has not reached out nor was she cc'd on the email. -The property did not tell us annual inspections were going on (6/6/2022). The gentlemen that mentioned this inspection was "required" entered my apt and did not answer the questions I had for them. BEEN HERE 6 YEARS, AND NEVER HAD AN INSPECTION. I went and told the office, they claimed an email was sent. It was sent at 3:56p LATER THAT DAY, not 10a when these people were on the property. -Because of the weird-acting inspectors, I asked for a call ahead for any maintenance men coming to the apt. Someone showed up yest, did NOT announce themselves, & tried to enter the apt. I DID NOT receive a call from the office prior. After this person left, I get a call from the ofc saying the maint. man is coming to "fix something" (verbatim) and I should open the door. No one ever came after that. I have A LOT more but not enough characters! AVOID this place AT ALL COSTS!

  Business response

  06/16/2022

  Thank you so much for reaching out. I am very sorry that you have been dealing with these issues with no word on a resolution. Let me reach out to the necessary channels and see what the status is.

  Customer response

  07/01/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  

  Laurel Hills Preserve did not care to handle issues while I was a resident. I received a response via email 2 days AFTER I moved out of the apt... Talk about timing, especially after I reached out to everyone cc'd on the email thread concerning quite a few issues in my apt. They deliberately ignored me for weeks! Stephanie, Cassandra, Nicole and whoever else was cc'd on the email. It's unfortunate. I left that Apt after 6 years simply because I was treated like a number not a long-standing resident with no problems or complaints. 

   

  
  Sincerely,
  ****** *******
  

  Business response

  07/08/2022

  We have discussed this with the regional manager over the property and at this time there is nothing else that we can do to resolve this issue.

• Initial Complaint

  06/01/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I applied for an apartment with ********************************. My application was denied. I was never given a reason for the denial. I was told that I would receive a letter with the reason for denial but never received. I contacted their parent company Bridge Property Management in UT for a follow up and they never responded. I contacted the leasing office for a refund of my administration fee of $200 which was supposed to be refundable but the asst. ******* told me it was not refundable. All the documents I read said that the application fee was non-refundable but it did not reference the administration fee no being refundable. Even the agent that showed me the apartment (***************************) said the administration fee was refundable. Also, the unit he showed was being repaired and had dead roaches on the floor of various rooms. I am requesting a refund of my $200 for my administration fee. I am trying to avoid legal action but that will be my next step if this is not resolved. They have been very dismissive and I will be filing an additional complaint for consumers not to use this property for rental and unfit conditions of unrenovated units I witnessed.My application date:4/20/2022 Payment made:Confirmation # of payment - ********* Amount - $281.19

  Business response

  06/06/2022

  We are working on a resolution to this situation.

  Customer response

  06/06/2022

   
  Complaint: 17298404
  
  I am rejecting this response because:  They have not resolved or contacted me to resolve.  They have not sent me any correspondence by mail to resolve.  The only resolution that will be acceptable is the return of my $200 administration fee which was not refunded.  I accept that the application fee was non-refundable but the administration fee was refundable and acknowledged by the representative at the location that showed me the apartment(***************************).  I am being very patient but will definitely take the next steps if no resolution can be agreed upon. 
  
  Sincerely,
  
  ***************************

  Business response

  06/09/2022

  The money was returned to his credit card yesterday. It will take approximately 48 to 72 hrs. to be back on his account.

  Customer response

  06/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I applied as a guarantor for my daughter for an apartment. The process took several weeks. We were then given the approval and given a move in date. My daughter then gave notice at her current complex. The property representative then called me and said the apartment was Not available? I asked if there was another unit available they said yes it was ****** more that what the lease amount was. They said they would give my daughter her application fee back. That is not acceptable she now is facing homelessness from the actions of this property.

  Business response

  05/24/2022

  We have come to a resolution.

  Customer response

  05/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

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