ComplaintsforBridge Property Management, L.C.

• Initial Complaint

  05/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I secured an apartment and move-in date with The Palms at South Mountain (**** ** ******** **., Phoenix, AZ). - The leasing office confirmed they had a 2 bedroom unit available and provided me with a move-in date. - Based on this information I submitted an application and paid application fees. - After being approved for the specified unit, they requested I pay an administrative fee to hold the unit - They requested I set-up my renters insurance & SRP electric. - SRP reported they could not start service for this unit due to a fire that occurred within the building a few months ago & no meter connected to unit. - When I contacted the apartments they stated SRP provided me with incorrect information and their was never a fire. - After several days of going back and forth with the apartment manager Omar and SRP; the apartment manager eventually confirmed there was a fire previously and no meter. - The apartment manager later confirmed they would have the meter put in the day before I was scheduled to move-in. - It was then later revealed by the apartment manager that the unit was not ready for move-in due to no electric in unit and not able to complete unit repairs. - Our move-in date was pushed out a week. - After going back and forth with this apartment complex about this issue, the dishonesty of the manager, and the leasing offices lack of response to my calls and emails I made the decision to not move-in. - I spoke with Alicia in the apartment office and requested the return of my Admin fee and App fee but she stated they would not return the app fee but would return the admin fee. - On 4/22/22 Alicia confirmed i would receive the admin fee within 7-10 days. - May 3rd i followed up with Alicia due to not receiving my refund. Reason provided was Omar no longer worked there and it was not processed. - I would have never paid an app fee if the unit I wanted was not available. - Now they want me to wait another 7-10 days for my refund.

  Business response

  05/04/2022

  After speaking with the property manager I have been advised that the refund will be applied back to the card. We are very sorry for any inconvenience this may have caused.

   

  This situation has been taken care of.

• Initial Complaint

  04/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been living at this property for 5 years and I do not pay my rent late. I have been having the same issues for the 5 yrs I've lived here. For example, my front door has been broke for 4 months and they did not come to fix it until last month. Also there is a lot of homeless people that enter the property and drug themselves in front of the apartments and break into our apartments and cars. So far there has been 4 deaths in the apartments due to overdose deaths and gun violence. Homeless people were squatting in vacant apartments in the past and the office did nothing about! I have called to complain also about people possibly neighbors opening my mail box and stealing my mail, packages, and medicine. I am diabetic and I need certain medicine that are mailed to me and the homeless steal my medication to drug themselves. I have complained several times and all the office says is call the post office.i have went to the office in person to complain they're stealing and they do not do anything at all and are super rude to me. I have a 15 yr old son that I do not allow outside cuz I'm scared a homeless drug addict will pull out a gun on him or worse. I have suggested that we lock our gates in the front and have them give the renters keys but they refuse. The owner of the property refuses to fix anything on the property or help fix the issues. We have neighbors that steal and DONT pay rent and they still are there. Also we have one big trash can and the neighbors across the st throw huge amount of trash in our trash and they do not take the trash in weeks! The homeless also p*** behind the trash can and I have to pass by the trash to get into my car. Last weekend I caught a homeless trying to break into my car! I do not have the money to move at the moment to move and I fear for my life. I would like them to do something about it because i am sick and tired of fearing to go out because of these people.

  Business response

  04/25/2022

  Unfortunately, we do not manage any properties in the ************** area.

• Initial Complaint

  04/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Starting around October 2021 our front office Starting changing people and property managers almost weekly no maintenance person to fix anything now that they found people they want to charge us for the stuff the old maintenance people didn't fix and trying to file an eviction. I have admitted to what I did and willing to pay but not unnecessary charges. Nobody responded to emails for myself or housing this is ridiculous I WILL NOT RENEW A LEASE WHERE I HAVE TO SHARE A APARTMENT WITH RATS AND BE HARRASSED!!!!!!!

  Business response

  05/13/2022

  This situation has been taken care of.

• Initial Complaint

  03/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Living in this apartment complex (****************) since October. Every month has been an issue and most have been ignored to the fact that I woke up to my bathroom flooding. I haven't had light on and off and for about a month I didn't have a balcony that I pay for. I'm reporting them as this ain't acceptable and no one is concerned with the maintenance request.

  Business response

  03/29/2022

  We are currently working to get this situation taken care of.

  Customer response

  03/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Sajadea ******

• Initial Complaint

  03/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I lived in the Bridge Property management apartments after they bought out Avenue 5 ************ Village Apartments in the ***************, ** These apartments were bought out at the beginning of this year I gave my notice to move out in the month of December 30 days notice which is what they needed. I moved out on 1/15/22 and had been asking the office manager ******* for weeks about my move out payment for the month of *******. I started asking her in December she told me that once I get moved out that she would be able to give me an estimate three days after being out. Well three days turned into two months. I had been calling their offices for weeks and wasn't able to get the information that I needed to make my last and final payment I kept calling the office she was out or either in training there was no one else to no one else available to help. To fast forward I called at the beginning of February and her asst answered the phone and i asked her about my deposit and she told me that the last landlord Avenue 5 was the one holding the deposit and that I would need to get it from then she then spoke to ******* and apparently her asst told me that ******* was processing my deposit that was a month ago. on 3/2/22 I called and spoke to ******* and she went over the charges and they used my deposit to pay for the rent for ******* and the utilities. I had been asking her for weeks about this and they tell me I still owed them and how they should haven't used my deposit to take care of the ******* rent and the utilities. I was prepared to pay the rent for ******* but for two months passed nothing. I paid my rent on time for more than 4 years of living there and this is how a person gets treated its horrible i would never suggest that a person lives in any of there apartments

  Business response

  03/15/2022

  After speaking with the regional manager, the resident's paperwork was mailed to her and unfortunately, she did not receive it. She called the office upset.  We offered to email it over to her, but she declined the offer.  We tried to do what we could to ease her frustrations but refunding her deposit when there is a balance is not something we are able to do.

• Initial Complaint

  02/26/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  ************ Apartments in ******************************. They are not telling the residents who pay rent that if they dont give a 60 day notice, that they will be in violation of breaking their lease with the apartments.

  Business response

  02/28/2022

  The 60 day notice is outlined in the lease terms that must be agreed to and signed upon before the move-in process can proceed.

• Initial Complaint

  02/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  live at property ********* and signed a 13 month leasing agreement that runs from 2/17/2021 to 3/17/2022. My experience living at this property has been horrible literally since the day that Ive moved in. The building is basically falling apart, its infested with roaches and Im having to call the police every other day about a noise complaint. I never intended on resigning my agreement. Upon telling the staff that I wont be renewing and will be moving when my lease is up I was told that I am being held accountable to pay for a month of rent and service that I didnt not sigh up for and for services that I wont even be here to use. I should not have to pay for any day past the day that I sighed my leasing agreement for. The assumption should have been that by not resigning then obviously I dont want to live here not hey were going to sign you up for another month just because we didnt get a letter. I have called the corporate, each number I kind find online that all lead back to the same voicemail after the first ring and have sent several emails to which I never got a response, So what can we do to get around this issue because I shouldnt not be being held liable for any living expenses here past the day that o signed the agreement for. This complex isnt worth draining one more ***** into. Im not paying for a month of rent that I wont be living here for nor did I sign of for when I signed my leasing agreement. The agreement was for 13 months not one day extra.

  Business response

  02/17/2022

  This has been resolved, resident was provided 90-day renewal options and failed to provide a 60-day notice prior to vacating.

  Customer response

  02/17/2022

   
  Complaint: 16759490
  
  I am rejecting this response because:

  Its not right that I am being forced to pay a month of rent at a s*** a** property with unconcerned employees and a ***** infestation where their corporate office doesnt return calls or emails after MONTHS of attempted contact, when Ill already be gone. Maybe the leasing agents would have known of my intent to move earlier if they actually answered the **** phones like they were supposed to. I have two jobs and literally dont have the time to take out of my schedule during business hours to go to that office to sign a sheet of paper that could have easily been sent via email like they send everything else.  
  
  Sincerely,
  
  *******************************

  Business response

  02/18/2022

  We understand the resident's frustration but, unfortunately, there is nothing else that can be done. We provided the resident with a 90-day renewal notice and unfortunately they failed to provide a 60-day notice prior to the vacation of the unit.

• Initial Complaint

  02/08/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  2/7/22 - Gave the Agents 3 +weeks to reach back out. I have been Ghosted even after I have reached out week after week via email. If this is how Bridge Property Managements Agents do business then I have no choice but to Escalate further so that this DOES NOT HAPPEN to anyone else. ************** are leaving people worse off then they started. Very Disappointed. You try to save money & this is what you get. I learned my ****** the hard way.1/21/22 - I have reached via email per ****** request twice, but have not heard anything. This issue needs to be resolved in a timely manor. Please confirm via email as I have not seen any progress. If I do not get a response by 2/7/2022 I will be filing a small courts claim.1/12/22 Hello,I signed a Lease with the *****************. The Agent broke the contact by indicating that the apartment was available 2 & a half months sooner than signed for. ******* called my current Landlord & asked if I have put in my 30day move-out notice(UNPROFESSIONAL)The agent is refusing to return the 150$ Holding deposit even though the contract states that "If the application is accepted and the applicant fails to occupy the premises on the agreed upon date, except for delay caused by the Agent, the deposit amount will be retained by the Agent as liquidated damages for holding the apartment off the market."This is a obvious delay caused by the Agent that they are not taking responsibility for.I plan to take further action if this is not solved in a timely manor.Thank you kindly,-********

  Business response

  02/09/2022

  Unfortunately, due to the length of time in which the applicant was interested in holding a unit, we were not able to make suitable arrangements to continue with the move in procedures.
  
  His holding deposit refund is currently being processed by accounts payable and will be sent out once it is ready.

   

  Please **** this as resolved.

• Initial Complaint

  01/12/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Hello,I signed a Lease with the *****************. The Agent broke the contact by indicating that the apartment was available 2 & a half months sooner than signed for. The agent is refusing to return the 150$ Holding deposit even though the contract states that "If the application is accepted and the applicant fails to occupy the premises on the agreed upon date, except for delay caused by the Agent, the deposit amount will be retained by the Agent as liquidated damages for holding the apartment off the market." This is a obvious delay caused by the Agent that they are not taking responsibility for.

  Business response

  01/14/2022

  We are currently looking into this.

• Initial Complaint

  12/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ive been reaching out to the company for 2 months. They refuse to contact anyone back. My rent is going up 35-70% MORE per month. This should be illegal I have file a complaint for price gauging with the texas AG office. This company should not be in business

  Business response

  01/04/2022

  This is being worked on.

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