ComplaintsforPendrick Capital Partners LLC

Financial Services

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Initial Complaint
09/22/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Intially contacted by ***************** Services on May 3, 2023. stating I had an outstanding balance of $838.56 date of service of 5/5/17 for acct ********* for ****** ******* ********. Total debt ******* ********* was looking for was $317.22. Said that if I paid $222.05 within 60 days the debt would be paid. I mailed a check on 5/16/2023. On 6/14/23 ********************* from ***************** ******** stated debt was paid. I received a confirmation of account satisfaction on Sept 2, 2023 stating again account paid in full. I have sent all information to **************************** showing them that my account is paid but ******** states the Pendrick Capital Partners still says I owe $95.17. I have paid the stated amount that ***************** ******** requested of $222.05 and within the appropriate time frame and was sent correspondence that debt was paid.
Business response
10/03/2023
Pendrick Capital Partners, LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
The account referenced in the consumers complaint is the result of ambulance services that were provided on 5/5/2017 by the original creditor, who is GLOBAL MEDICAL RESPONSE.
For clarification purposes, PCP acquired the account from the original creditor, and placed it with ***************** ********, LLC (***)to assist with resolving the past due balance.
After researching the details of the consumers complaint, we do see that the consumers payment of $222.05 was for an arrangement to satisfy the outstanding balance.
We have updated the consumers account on our system to reflect a Settled In Full status with a $0 balance owed.
We have also instructed ******************************** (***) to close the account from their system as well.
We appreciate that the consumer has resolved the outstanding balance, and he will no longer be contacted regarding this account.
We feel this should address the consumers concerns regarding this matter.
Initial Complaint
08/22/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am being asked to repay a debt incurred while incarcerated. I have proof I was incarcerated at the time of the debt. Furthermore, I was a federal inmate all my medical expenses should've been covered by the government while in their care. I am asking this company to no longer contact me and if my credit is affected I will sue.
Business response
08/30/2023
Pendrick Capital Partners, LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
The identified accounts referenced in the consumers complaint are the result of ambulance services that were provided on 3/6/2012, 12/10/2012, and 11/25/2013 by the original creditor, who is ******** ******* ********.
For clarification purposes, PCP acquired the accounts from the original creditor, and placed them with ***************** ********, LLC (***) to assist with resolving the past due balance.
Due to the age of these accounts, they are not eligible to be listed on the consumers credit report.
After reviewing the details of the consumers complaint, we have decided to close these accounts to prevent any further collection activity from occurring.
Furthermore, we have instructed *** to close the accounts from their system as well.
The consumer will no longer be contacted regarding these accounts.
We feel this should address the consumers concerns regarding this matter.
Initial Complaint
05/04/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
PENDRICK Capital Partners is claiming I took an ambulance on 12/17/2017, I asked for the original creditor report to be sent to me as this is my first time being informed of this said debt. I was then sent a paper with my information on it and the balance I owe. This has no information in regards to this ambulance expense. Also, the phone number associated with this is not my phone number or any past phone numbers I have had. Creditor Account #********* ***************** Services Reference #******** I would like no further contact in regards to the issue as well as it dismissed from my credit report as this debt is inaccurate and the information provided is not sufficient.
Business response
05/18/2023
Pendrick Capital Partners, LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
This complaint shows as being filed on 5/4/2023, however it was not received by PCP until 5/11/2023.
The account referenced in the consumers complaint is the result of ambulance services that were provided on 12/17/2017 by the original creditor, who is ****** ******* ********.
For clarification purposes, PCP acquired the account from the original creditor, and assigned it to ***************** ********, LLC (***)to assist with resolving the past due balance.
The consumer had also submitted a BBB complaint against *** on 3/11/2023.
*** responded to the complaint advising that due to the consumers dispute, a detailed verification had been requested and will be mailed to the consumer once it has been received.
*** mailed this documentation to the consumer on 4/10/2023.
Additionally, prior to receiving this complaint, *** had already submitted a request to the credit bureaus to have any listings of this account removed from the consumers credit report.
Although we have not received any information indicating that this balance is not owed, we have decided to honor the consumers cease request and have closed this account to prevent any further collection activity from occurring.
We have also instructed *** to close the account from their system as well.
The consumer will no longer be contacted regarding this account.
We feel this should address the consumers concerns regarding this matter.
Initial Complaint
04/20/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
today the 20APR2023 I received a text message saying owe debt, in reference to this company, except the text was from ******************* ********" which according to the other complaints they are the same company. They sent this message with a link to follow. I didn't follow cause I have no idea who these folks are and my identity has already been stolen. They placed a flag on my credit report in March prior to them contacting me. incredibly unprofessional. I know cause after I received the text I called my banks and checked ********. If anything this is harassment and most certainty against the FCA since they have not presented me with anyway of verifying the debt, a phone number, no messages other than a text saying you have debt to pay click the link.
Business response
05/18/2023
Pendrick Capital Partners, LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
This complaints shows as being filed on 4/20/2023, however it was not received by PCP until 5/8/2023.
The account referenced in the consumers complaint is the result of ambulance services that were provided on 8/14/2017 by the original creditor, who is ****** ******* ********.
For clarification purposes, PCP acquired the account from the original creditor, and assigned it to ***************** ******** LLC (***)to assist with resolving the past due balance, PCP and *** are separate companies.
The consumer also submitted a CFPB complaint against *** on 4/20/2023.
*** responded to the complaint on 4/28/2023 advising the consumer that their initial validation letter, which contains all required disclosures and notices, was mailed to the consumers verified address on 1/30/2023.
*** also advised that a detailed verification was requested and will be mailed to the consumer once it has been received.
*** mailed this documentation to the consumer on 5/4/2023.
Additionally, prior to receiving this complaint, *** had already submitted a request to the credit bureaus to have any listings of this account removed from the consumers credit report.
Although we have not received any information indicating that this balance is not owed, we have decided to honor the consumers cease request and have closed this account to prevent any further collection activity from occurring.
We have also instructed *** to close the account from their system as well.
The consumer will no longer be contacted regarding this account.
We feel this should address the consumers concerns regarding this matter.
Initial Complaint
04/05/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In March 2023 pendrick capital partners sold a disputed debt to a collection agency. After disputing the debt with the second company it was returned to Pendrick. I called Pendrick to dispute the debt and ask for a validation of the debt. They told me they are not bound by the rules of collection agencies and would not honor my request. I am requesting the disputed debt of $4534 be removed from my credit report and not assigned to any other agencies until validation information can be provided. This debt is from 2016 and has been disputed at every step with no explanation given. Hopefully this will put an end to their unlawful business practices. Thank you.
Business response
05/07/2023
Pendrick Capital Partners, LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to your concerns.
This complaints shows as being filed on 4/5/2023, however it was not received by PCP until 5/3/2023.
The account referenced in the consumers complaint is the result of emergency room physicians services that were provided on 8/6/2016 by the original creditor, who is ************ ***** ***** ***.
For clarification purposes, PCP acquired the account from the original creditor, and placed it with ************************* (formerly ***************************) to assist with resolving the past due balance.
The consumer had also submitted a **** complaint against PCP on 4/4/2023.
PCP responded to the **** complaint on 4/11/2023, which included the following statements:
PCP had not sold the consumers account since acquiring it from the original creditor.
There is no charge associated with disputing the debt.
The consumers account had been placed in a properly disputed status to prevent any further collection activity.
************************* had closed the account from their system, and they had already submitted a request to the credit bureaus to have any listings of this account removed.
The consumer will no longer be contacted regarding this account.
We feel this should address your concerns regarding this matter.
Initial Complaint
03/27/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This account was listed on my credit last year had no knowledge of it b4 then the paperwork I've seen from ability recovery who they sold the acct to says original date is March 2018. Statue of limitations to collect medical debt in Virginia is 5 years. Also my signature is not on the paperwork they provided and I've disputed this on 2 credit reports and it was removed
Business response
05/07/2023
Pendrick Capital Partners, LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
This complaints shows as being filed on 3/27/2023, however it was not received by PCP until 4/28/2023.
The accounts referenced in the consumers complaint are the result of emergency room physicians services that were provided on 3/22/2018 and 3/25/2018 by the original creditor, who is ***** *** *********.
For clarification purposes, PCP acquired the accounts from the original creditor, and placed them with ************************* LLC (***)to assist with resolving the past due balance.
PCP has not sold these accounts since acquiring them from the original creditor.
On 3/15/2023, *** received a BBB complaint from the consumer stating that she had not received debt validation.
On 3/20/2023, *** mailed a copy of the itemized billing statements to the consumer.
These documents detail the charges for these accounts, and serve as validation of the debts.
ON 4/7/2023, *** submitted a request to the credit bureaus to have any listings of these accounts removed.
The accounts are past the statute of limitations in the consumers state of VA, which does mean that no litigation to collect the debt can be commenced. The statute in this state does not require that the account be closed or that attempts to collect the debt must stop.
However, as it appears we are at an impasse, PCP has placed the consumers accounts in a properly disputed status in order to prevent any further collection activity.
The consumer will no longer be contacted regarding thee accounts.
Customer response
05/15/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
03/26/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I received a letter dated January 29, 2023 from ******* ********* ******** (***), LLC, a debt collector in Indianapolis, IN, alleging I owed $1,082.22 to Pendrick Capital Partners, LLC (Pendrick), of Alexandria, VA (the current creditor), via ****** ******* ******** (***) of Greenwood Village, CO (the original creditor), for *** ************** on January 10, 2017 provided by ******** ******* ******** of *** in Syracuse, NY. I responded in letters dated February 11, 2023 and March 22, 2023 that the debt is not mine because I have never been transported in an *** or any other type of ambulance, I have never incurred any debt with ****** ******* ********, and I have no record of the original alleged debt from ***. In addition, I have never resided at any place in the Syracuse, NY, region, I was not in the Syracuse, NY, region at any time during 2017, and I have not been in the Syracuse, NY, region at any time during the last 35 to 40 years. Enclosed with a letter from *** dated March 13, 2023 were two pages of very limited “documentation” produced by Pendrick (the current creditor) which was apparently obtained from ******** ******* ******** of *** in Syracuse, NY, via *** (the original creditor). Pendrick’s and ***’s documentation was incomplete, insubstantial, inconclusive, and irresponsible. The documentation only identified the debtor by name and Syracuse ZIP code, thus the debtor could be anyone that shares my name. In fact, **********.com reveals at least one person sharing my name with an address in the Syracuse ZIP code on Pendrick’s “documentation.” In a letter from me to *** dated March 22, 2023, I further disputed ***’s March 13 letter and documentation. Also, despite my February 11, 2023 attestation about the alleged debt, and the lack of evidence that the debt is mine, the debt collector recklessly asserted to credit reporting agencies that I owe the debt. Consequently, at least one CRA has downgraded by credit score.
Customer response
04/28/2023
From: ********************* <***************>
Date: Fri, Apr 28, 2023 at 3:27 PM
Subject: BBB Complaint ID ********; Pendrick Capital Partners LLC
To: ************@mybbb.org <*******@mybbb.org>

****************:

My complaint about Pendrick Capital Partners, LLC of Alexandria, VA, was resolved by debt collector ***************** Services, LLC of Indianapolis, IN.

Thank you for your time and attention.

--***************************
Initial Complaint
02/18/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On, February 17, 2023, I received a bill from Pendrick Capital Partners LLC, I dispute the validity of this debt in the amount of $5,022.66. This debt does not belong to me. I have filed a complaint against Pendrick Capital Partners LLS with the Federal Trade Commission, California Office of the Attorney General and Consumer Financial Protection Bureau. I need this debt validated. I DISPUTE THE VALIDITY OF THIS DEBT. send all the detailed billing statements according to the Federal Trade Commission 15 United States Code 1692g Section 809(b), I need all the total amount of $5,022.66 validated.
Business response
03/20/2023
Pendrick Capital Partners, LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
The accounts referenced in the consumers complaint are the result of ambulance services that were provided on 4/15/2016 and by the original creditor, who is GLOBAL MEDICAL RESPONSE.
For clarification purposes, PCP acquired the accounts from the original creditor, and assigned them to ***************** ********, LLC (***) to assist with resolving the past due balance.
The consumer originally submitted a BBB complaint against *** in February 2023.
As requested in the consumers complaint, *** mailed a copy of the itemized billing statement detailing the charges for these services, which should be received shortly.
After this information is received and reviewed, we encourage the consumer to contact PFS directly with any additional questions, or to discuss the various repayment options they have available.
We feel this should address the consumers concerns regarding this matter.
Customer response
03/22/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: This company is breaking federal laws this debt that does not belong to me is seven years old. This is illegal and this debt does not belong to me.

Regards,

***********************
Initial Complaint
02/11/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a collection notice from this company this is not my debt never heard of this company never been contacted before by this company for any money so this is some type of scam
Business response
03/09/2023
Pendrick Capital Partners, LLC (PCP)acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
The account referenced in the consumers complaint is the result of ambulance services that were provided on 1/23/2017 by the original creditor, who is ****** ******* ********.
For clarification purposes, PCP acquired the account from the original creditor, and assigned it to ***************** ********, LLC (***) to assist with resolving the past due balance.
The patient of record was a minor at the time these services were provided, with the initials ***.
In order to provide the consumer with additional details for this charge, we have instructed *** to mail a copy of the itemized billing statement to the address listed in this complaint.
After the consumer has been able to receive and review this information, we encourage him to contact *** directly should he have any additional questions, or to discuss the various repayment options they have available for him.
We feel this should address the consumers concerns regarding this matter.
Customer response
03/14/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:

Regards,

*******************
Initial Complaint
02/03/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company sent me a collection bill for $2656.92 on a medical expense that they claim occurred in 2016. I have no knowledge of what the bill is for, where it came from. I dont owe any companys money. If I owe some health providers money, they will bill me and I pay for it immediately. How come this 7 year ago debt jump out? I would like for this company to cease communications with me and close my account immediately. Thank you!
Business response
03/03/2023
Pendrick Capital Partners, LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
The account referenced in the consumers complaint is the result of ambulance services that were provided on 7/11/2016 by the original creditor, who is ****** ******* ********.
For clarification purposes, PCP acquired the account from the original creditor, and assigned it to ***************** ********, *** (***)to assist with resolving the past due balance.
Additionally, the details of this account indicate the original balance was $2,656.92, and had subsequent payments applied totaling $2,556.92, leaving a remaining balance of $100.
Although we have not received any documentation showing this balance is no longer owed, we have decided to honor the consumers cease request and have closed this account to prevent any further collection activity from occurring.
We have also instructed *** to close the account from their system as well.
The consumer will no longer be contacted regarding this account.
We feel this should address the consumers concerns regarding this matter.

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