ComplaintsforPendrick Capital Partners LLC

Financial Services

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Initial Complaint
12/04/2022
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I don't know what this bill is for I have *********** of Oklahoma and as far as I know I don’t owe any medical bills if that’s what this is could you please tell me what this is for? I appreciate it thank you
Business response
12/09/2022
Pendrick Capital Partners LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
The account referenced in the consumers complaint is the result of emergency room physicians services that were provided on 9/25/2020 by the original creditor, who is *** ******** ***.
For clarification purposes, PCP acquired this account from the original creditor and assigned it to ***************** ********* *** (***)to assist with resolving the past due balance.
If the consumer would like additional information on her account, we encourage her to reach out to *** directly at ************ to speak to one of their representatives.
If requested, they would be happy to provide the consumer with a copy of the itemized billing statement detailing the charges for this account.
Otherwise, the consumer may contact *** to discuss the various repayment options they have available for her.
We feel this should address the consumers concerns regarding this matter.
Initial Complaint
10/06/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They sent a bill to a 17 year old address that I have not lived at they had the right address ******************** Homewood Illinois. I had insurance . The old address was ***** ***** in Harvey. I never recieved anything. This needs to be correct immediately...and off my credit as soon as possible
Business response
10/17/2022
Pendrick Capital Partners LLC (PCP)acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
The account referenced in the consumers complaint is the result of emergency room physicians services that were provided on 11/28/2020 by the original creditor, who is ****** ********* ***** ***.
For clarification purposes, PCP acquired this account from the original creditor and assigned it to ***************** ******** *** (***) to assist with resolving the past due balance.
According to the **** complaint the consumer submitted against *** on 6/24/22, the response submitted by *** informed the consumer that their initial letter, which contained all required disclosures and notices, was mailed out on 5/20/2022.
This notice was sent to the same address the consumer listed in this complaint, **********************, Homewood IL 60430.
Additionally, *** also informed the consumer that they mailed a copy of the itemized billing statement on 6/28/2022, which details the charge(s) for this account.
The documents sent to the consumer indicate the original charges were for $1,307, with payments/credits of $1,045.60 that were applied toward the balance, leaving $261.40 as the patients responsibility.
If the consumer did not receive the documentation that was mailed to her, we encourage her to contact *** directly at ************ and they would be happy to send her another copy if necessary.
Once the consumer has had the chance to review the documentation, we again encourage her to contact *** directly should she have any additional questions, or to discuss the various repayment options they have available for her.
We do not show that this account is being reported to the consumers credit report at this time.
We feel this should address the consumers concerns regarding this matter.
Customer response
10/20/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: They lied about where they sent bill too. . I lived at ************************************* in , Homewood IL from 2010 to 2021. Before that I lived at **************************** in Homewood from 2005 until 2010. I have not lived at ***** ***** since 2005.
I moved to ***** ******* ***** in April of 2022. They sent this to ***** ***** in Harvey Illinois. I never received the bill and the urgent care had the correct address. Wheree they dug up a 20 year old address is crazy on there part.

Regards,

***************************
Initial Complaint
08/19/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a bill for a debt collector ************************ dates 11/29/2017 on August 9 ,2022, the debt collector letter was dated July 18, 2022. I disputed this debt with their office on August 12th 2022, I requested a copy of the original debt and bill with the *** Houston info ,I was denied the original debt or number to *** Houston, this invalid debt was put on all 3 credit bureaus on Monday of this week. I disputed this debt with in 30 days , I demand it be removed from all 3 bureaus,I demand a copy of this debt as I can prove o do not owe it ,hince 12/29/2017 . I wish you work with Pendrick capital services
Business response
08/29/2022
Pendrick Capital Partners LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
The account referenced in the consumers complaint is the result of emergency room physicians services that were provided on 11/29/2017 by the original creditor, who is APP HOUSTON.
For clarification purposes, PCP acquired this account from the original creditor and assigned it to ************************* LLC (***) to assist with resolving the past due balance.
*** mailed a validation notice to the consumer on 7/18/2022,which was not returned as undeliverable.
On 8/23/2022, *** mailed a copy of an itemized billing statement to the consumer, which details the charges for this account.
The original charge for the services provided was $1,902.00,with subsequent payments/adjustments applied of $1,681.80 applied to the balance, resulting in the current balance of $220.20.
Any remaining portion of the balance that is not covered by insurance becomes the patients responsibility.
Should the consumer have additional questions regarding his insurance coverage for these services, he may contact the insurance provider for further explanation.
Once the consumer has been able to review the additional information provided by *** and/or obtain clarification from his insurance provider, we encourage him to contact *** directly to discuss the various repayment options they have available.
Otherwise, *** could provide instructions to the consumer for submitting any proof he may have that would indicate this balance not owed.
In the interim, *** has temporarily placed the consumers account in a properly disputed status, and submitted a request to the credit bureaus to have any tradelines for this account temporarily removed.
We feel this should address the consumers concerns regarding this matter.
Customer response
09/28/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
I cannot dispute this account with your company as *** Houston has no legit address or phone number, their address is not the ********* hospital, you have printout form a company that no longer exist, I want to be assured their will be no more attempts to collect this false debt, I will need name address and phone of attending MD via *** Houston to review debt or bill as well as the contact information of *** Houston, as I said I had a brain tumor, I had meet my total out of pocket by the end of the year, I'm very honest ********* Hospital had a contract with my insurer and doesn't allow them to charge overages, as I have spoken to their billing department on several occasions, I have no collection accounts and its not fair to do this to a person, I cant even contact *** Houston whom you put their address as ********* Hospital , automatically makes the debt invalid **** ****** is ********* Hospital not *** Houston, Please confirm this debt is invalid and will not be perused. Thank you for your help I greatly appreciate it.

Regards,

***********************
Business response
10/21/2022
Pendrick Capital Partners LLC (PCP) acknowledges receipt of the consumers reply and welcomes the opportunity to respond to the consumers concerns.
We show the rendering physician for these services as ***************************** MD.
The consumer should be advised that this response serves as confirmation that PCP, the current creditor for this account, has closed the account in order to prevent any future collection activity.
A request had already been sent to have the account deleted from the consumers credit report, and the account will not be re-listed with his credit report in the future.
The consumer will no longer be contacted regarding this account.
We feel this should address the consumers concerns regarding this matter.
Initial Complaint
08/15/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Reported Debt to Credit Burueas that was Not my debt. Without contacting me. It is not my debt. And is fraudulent and still placed on my credit after letting th know this information. They refuse to take it off.
Business response
09/01/2022
Pendrick Capital Partners LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumer’s concerns.
The accounts referenced in the consumer’s complaint are the result of emergency room physicians’ services that were provided on 8/16/2016 by the original creditor, who is ********* ***** **** ***.
For clarification purposes, PCP acquired these accounts from the original creditor and assigned them to **** ******** ********* *** (***) to assist with resolving the past due balance.
On 7/25/2022, *** mailed validation notices to the consumer to the same address listed in this complaint.
In order to give the consumer time to receive and review this information, *** waited until 8/12/2022 before submitting the accounts to be listed with the credit bureaus.
They also attempted to reach the consumer via telephone prior to submitting the request.
On 8/22/2022, *** mailed copies of the itemized billing statements to the consumer, which detail the charges for these accounts.
As clearly indicated on these documents, the consumer’s insurance denied the claims as uncovered services.
In order to give the consumer time to receive and review this information, *** has submitted a request to the credit bureaus to have these trade lines temporarily removed.
To ensure the consumer is aware, *** has two additional accounts that belong to him for services that were provided on 1/14/2017 by original creditor ******** ***** **** ****.
Itemized billing statements were provided to *** on these accounts on 8/31/2022, and will be mailed to the consumer shortly.
Once the consumer has been able to receive and review the additional information provided, we encourage him to contact *** directly to discuss the various repayment options they have available, or to discuss any additional questions he may have.
We feel this should address the consumer’s concerns regarding this matter.
Initial Complaint
07/07/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I went to ER in ***** ****** Hospital, 10/15/2012. I was billed by Pendrick Capital Partners LLC. NOTE> i have ********, *****, and *******. I dont pay medical bills. I have been to ***** ****** for many procedures. Evidently Pendrick did NOT bill all three of my insurance providers. I called them after receiving a collection notice from a Bill Collector.. The lady said "I have no records from 2012". she said had no clue as to who or why it was 10 years to try to collect $36.29. I dont want this entered on my credit report.
Business response
07/14/2022
Pendrick Capital Partners LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumer’s concerns.
It appears this complaint was filed with the BBB on 5/16/2022, but was just recently forward to PCP on 7/11/2022.
The account referenced in the consumer’s complaint is the result of emergency room physicians’ services that were provided on 10/15/2012 by the original creditor, who is ******* **** ***** *********.
For clarification purposes, PCP acquired this account from the original creditor and assigned it to ********* ********** ***** *** (***) to assist with resolving the past due balance.
Our records do not indicate that PCP has had any direct contact with the consumer on this account.
The letter *** mailed to the consumer on 2/9/2022, which is attached to this complaint, indicates the original balance on the date of service was $937.
It also shows $936.71 had been paid or credited toward the debt, resulting in a remaining balance of $36.29, which typically becomes the patient’s responsibility.
Although the consumer has not provided any information indicating this balance is not owed, PCP has updated the account to reflect a properly disputed status, and notified the currently assigned agency to close it from their system as well.
The consumer will no longer be contacted regarding this account.
We feel this should address the consumer’s concerns regarding this matter.
Customer response
07/14/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:

Regards,

****
Please excuse my not understanding the legal terms but as stated on my complaint, I dont get medical bills, I have 3 carriers, ********, **** ***** and *******. There are FEDERAL legal agreements between the three as to the fact all of my medical expenses will be paid. their statement does not say the debt has been erased from the system?? it says "account closed". question remains will they erase debt or place it on my credit report as not paid? which seems to happen a lot lately.

Business response
07/19/2022
Pendrick Capital Partners LLC (PCP) acknowledges receipt of the consumers reply and welcomes the opportunity to respond to the consumers concerns.
The account referenced in the consumers complaint has been closed as a dispute in PCPs system.
The account currently is not being reported to the credit bureaus,and it will not be reported to the credit bureaus in the future.
The consumer will no longer be contacted regarding this account.
We feel this should address the consumers concerns regarding this matter
Initial Complaint
06/23/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company sent me a collection bill for $39.11 on a medical expense that they claim occurred in 2014. Account number is ********. I have no knowledge of what the bill is for, where it came from, or any other explanation. I believe that at 8 years, this is also outside of the statute of limitations. I would like for this company to cease communications with me and close my account immediately.
Business response
07/02/2022
Pendrick Capital Partners LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
The account referenced in the consumers complaint is the result of emergency room physicians services that were provided on 7/14/2014 by the original creditor, who is *** ** ***** ****** ****.
For clarification purposes, PCP acquired this account from the original creditor and assigned it to ************************** LLC (***)to assist with resolving the past due balance.
The notice referenced in the consumers complaint was mailed by ***, which contains any necessary disclosures as required by law.
The consumer has settled this account with HRG, and it is reflected in our system as Settled In Full.
If they still require any additional information on this account, we encourage them to contact *** directly with any questions.
The consumer will no longer be contacted regarding this account.
We feel this should address the consumers concerns regarding this matter.
Initial Complaint
06/16/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hey! I have called several times always goes to voicemail never get a callback. I have sent certified letters yall received nothing back. Can someone please mail me additional information about my account please?
Business response
07/04/2022
Pendrick Capital Partners LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
The accounts referenced in the consumers complaint are the result of hospital services that were provided from 12/19/2018 to 12/22/2018 by the original creditor, who is ** **** ********* **.
PCP has acquired these accounts from the original creditor and assigned them to ***************** ******** *** (***) to assist with resolving the past due balance.
We have researched the consumers complaint and accounts in detail and below are our findings.
*** received a written dispute from the consumer requesting validation of the debts on 5/11/2022, on 5/17/2022 *** mailed a copy of the Itemized Billing Statements to the consumer.
These documents were mailed to the same address listed in the dispute as well as in this complaint, additional copies were also mailed to the original address that was given when the services were provided, *********************************** Saginaw, Texas *****.
*** attempted to contact the consumer at the phone number listed in this complaint on 5/6/2022, 5/10/2022, and 5/11/2022.
If the consumer did not receive the copies of the Itemized Billing Statements that were sent, she may contact *** directly and they would gladly mail them out to her again if needed.
We also encourage the consumer to contact *** directly should she have any questions regarding her accounts, or to obtain instructions for submitting any documentation she may have that shows these balances are not owed.
She may reach an agent at *** directly at ************.
We feel this should address the consumers concerns regarding this matter.
Customer response
07/15/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:no one has called me and I haven't lived at that address for years. I have stated I will pay $1800 right away if it will be considered pay in full and removed from all credit bureaus. I have been mailing and emailing for months no response

Regards,

*******************************
Business response
07/21/2022
Pendrick Capital Partners (PCP) has reviewed the consumers response. We did reach out to her via telephone. On her return call the consumer stated that she wanted all contact with her to be via email.
We must and will honor that request however we feel that we cant properly resolve the issues without a conversation. Due to the protective nature of the information that may be exchanged we don't view email as the most secure option for these communications. Our concern with protecting the consumers private, protected data is one of our biggest obligations.
We did send the consumer an email expressing our wish to resolve this matter to her satisfaction and encourage her to call us directly. We do hope she will do that and look forward to helping her if she does.
Initial Complaint
05/31/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Date of transaction July 20, 2015 Made payment arrangements with ***** ********* ********** until we filed for indigent care to assist with the cost of the emergency visit. We were told by ******************************* if we hear nothing it has been paid. ***** ********* ********** returned our check - so we considered that closed since we did not receive anything from ******************************* saying we owed anything since the indigent care waa approved. We keep gwtting correspondence from Pendrick Capital Partners, LLC or someone collecting on their behalf. For one thing - Pendrick Capital Partners, LLC is trying to collect for WAY MORE than we were responsible for before the indigent care paid the balance we had already started paying. Now I received an email (which I thought was a little strange) from **************** *********, LLC requesting we settle this account for $477 - they were billing $1,481 discounted the amount by $1,004. AGAIN trying to collect for more that what was owed and ***** ********* ********** has already been paid for the bill by ******************************* indigent care program. I want NO FURTHER CONTACT from any company regarding this bill from ***** ********* ********** since it has been paid in full by ******************************* indigent care.
Business response
06/10/2022
Pendrick Capital Partners LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
The account referenced in the consumers complaint is the result of emergency room physicians services that were provided on 7/20/2015 by the original creditor, who is ***** ********* **********.
PCP has acquired this account from the original creditor and assigned it to ************************** LLC (***) to assist with resolving the past due balance.
There appears to be some confusion in regards to the information that was provided to the consumer.
Contrary to what's stated in the consumers complaint, neither PCP nor *** are trying to collect any amount beyond what the consumer currently owes.
The balance PCP received from the original creditor was for $517, less 4 pmts that were made from 2017-2019 for $10 each, leaving a current balance of $477.
This is the same amount listed in the notification from *** that the consumer attached to this complaint, which is clearly labeled Total amount of debt now.
The $1,481 amount listed in *** notification is clearly labeled As of July 20, 2015 you owed:, this is the amount originally owed when the debt was incurred on July 20, 2015.
The $1,004 amount listed in *** notification is clearly labeled You were paid or were credited this amount toward the debt, this is how much the balance had already been reduced when *** sent the notification.
*** itemized these three amounts for the consumer as required by the Consumer Financial Protection Bureau (CFPB).
Regarding the $477 balance that is owed, we reached out to the original creditor for more information and were informed that the consumer was offered a self-pay discount, made the above mentioned 4 pmts, then no subsequent funds were received.
Although the consumer has not provided any information showing this balance is not owed, PCP has decided to honor his cease request and closed the account to prevent future collection activity.
We have also notified *** to close the account from their system as well, the consumer will no longer be contacted regarding this account.
We feel this should address the consumers concerns regarding this matter.
Initial Complaint
05/14/2022
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was given no notice about this old bill until ******* ********* ******** ***. Then I started getting hits to my credit before they sent me a bill stating they had purchased my debt.
Business response
05/27/2022
Pendrick Capital Partners LLC (PCP)acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
The account referenced in the consumers complaint is the result of emergency room physicians services that were provided on 12/3/2019 by the original creditor,who is ************ ******** ** *****.
PCP has acquired this account from the original creditor and assigned it to ***************** ******** *** (***) to assist with resolving the past due balance.
Prior to sending this account to be listed with the credit bureaus on 4/12/2022, *** mailed a validation notice to the consumer on 3/9/2022 to the address listed in this complaint.
The consumer has since resolved this balance with *** and it is reflected in our system as Settled In Full.
The consumer will no longer be contacted regarding this account, and *** will be sending a request to the credit bureaus to have any listings of the account removed.
We encourage the consumer to contact PFS directly should she have any further questions related to this account.
We feel this should address the consumers concerns regarding this matter.
Initial Complaint
05/13/2022
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I became aware that I had an outstanding bill with Pendrick Capital Partners in December of 2020, the bill was from services performed on January 2017. I had never received a bill nor any contact from them. I became aware when I saw it on my credit report filed by ********* ***** *********. I contacted them. We settled the amount owed on February 4, 2021 for a lesser amount than what I owed. I requested and received a paid in full letter from them. It was then removed from my credit report. On May 11, 2022 I recieved a call from ****** ****** ********* on behalf of Pendrick Capital Partners requesting payment in full for the original amount I owed. I have since emailed ****** ****** ********* a copy of the letter from Affiliate showing my account in full. Tried talking to both companies on the phone. I was very irate that almost 18 months after I had paid this bill Pendrick is trying to collect on the bill that has already been settled. Why didn't they show settled and my account closed? This is very poor business practice by this company, and I understand not the first time they have done this. Not acceptable by any means!
Business response
05/27/2022
Pendrick Capital Partners, LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
There appears to be some confusion requiring clarification as there are two separate accounts referenced in the consumers complaint.

The account that was resolved with ********* ***** ********* *** (***) is the result of emergency room physicians services that were provided on 7/23/2017 by the original creditor, who is ******* **********.
Pendrick acquired this account from the original creditor in April 2019 with a balance of $997 and Original Account# ********************.
A payment of $498.50 posted to this account on 2/4/2021, and it is currently in a Settled In Full status.
The consumer will not be contacted in the future regarding this account.

The account that's currently assigned to ****** ****** ********* LLC (***) is the result of emergency room physicians services that were provided on 1/23/2018 by the original creditor, who is ***************** ***** **** ****.
Pendrick acquired this account from the original creditor in November 2018 with a balance of $968 and Original Account# *********** -******.
We do not show any payments or transactions have posted to this account.
On 5/16/2022 *** mailed a copy of the itemized billing statement to the consumer, which details the charges incurred for this account.

Although the account assigned to *** remains unpaid, and the consumer has not provided any information indicating its not owed, we have decided to honor her cease request.
The consumer will not be contacted in the future regarding this account.
We feel this should address the consumers concerns regarding this matter.
Customer response
05/31/2022
From: ***** ******* <**********@*****.com>
Date: Sat, May 28, 2022 at 8:42 PM
Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
To: Better Business Bureau <info@mybbb.org>

I reject their response because for 2 years I reached out to them to provide insurance information. They would not return my calls, I asked repeatedly for an email address to submit insurance information to, I contacted them several times each month & never received a call nor a bill in writing. I left message after message to no avail. As far as I am concerned they are extremely unprofessional and the so called dr actually did nothing besides being rude.

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