ComplaintsforFiserv, Inc.

• Initial Complaint

  09/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Transaction date: September 23 2024.Nature of Dispute: Argument over Consumer Request of Deletion of Private ID and Database Information option through *********************************************************************. Website redirects pages; website final "Submit" button constantly "Fails" to complete. I called listed CS telephone *************, then ************) and encountered a *** that argued to Not help, and claimed only to "serve the merchants and not consumers" even though they process and database countless Consumers ID information.I am an ID Theft victim. I navigated the Clover and Fiserv webpages (thru redirects) to make my formal request for Data Removal as listed at their website. The final step constantly failed for unknown reason. I called company CS telephone and spoke with an Disrespectful, Rude CS woman in their "Technical ************** With overt hostility, she refused to cooperate with my efforts and explanation of their website problem. She excessively verbally cut me off from trying to speak and ultimately refused all help to me, for me to request removal of my own Legal individual, financial and Identifying information. In the current age of Digital Commerce, such a request for ******* safety is not only basic, it is Legally Common. If you are a company dealing with commerce processing or retaining such information of anyone, you should be able to Ethically accomodate the request of removal of that Private ID information in digital, verbal or other method. Or if you cannot, you should not be conducting business at all.

  Business response

  09/26/2024

  Mr. ******,

  Thank you for reaching out with the stated concerns. 

  Please specify your relationship with Fiserv, what information you believe we have and why you believe we have that information. What product or service with us have you used. 

  Clover is used for merchant processing. If you are a merchant please provide your merchant number. if you used BillPay or some other service please specify. 

  Thank You, Fiserv

• Initial Complaint

  09/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In January 2024, Clover attempted to withdraw an incorrect amount from our account, so we issued a stop payment with the bank. We canceled this stop payment in February, and Clover could have resumed withdrawing the regular monthly fees for apps and services via ACH. However, they failed to do so, despite everything being resolved on our side. We followed up with them every month, but Clover did not charge the regular ******* May, we received a notice that Clover would charge us the accumulated amount of $1,723.64 in June. However, Clover/fiserv withheld our daily sales batches from May 31 to June 3, totaling $1,907.15. Additionally, on June 12, Clover withdrew $1,234.21 via ACH, but the $1,907.15 from our sales batches has not been returned to us as of today.The difference between the accumulated fee of $1,723.64 and the amount Clover withdrew ($1,234.21) is $489.43. Therefore, Clover/fiserv owes us $1,907.15 minus $489.43, which equals $1,417.72. This amount has been outstanding for nearly four months, and we have yet to receive it.Clover has confirmed multiple times, both via phone and email, that the withheld batches would be refunded to us and that everything is settled. However, despite these confirmations, Fiserv has not released the funds, and the batches continue to be withheld.Communication with Clover/fiserv has been very difficult. We have exchanged numerous emails, but no one has taken serious action to resolve the issue. Despite our efforts to address this matter, Clover/fiserv has delayed refunding the owed amount, which is unacceptable.

  Business response

  09/24/2024

  Ms. ******,

  Thank you for bringing that stated concerns to our attention. 

  In review of your account, there were four batches withheld in the amounts of $481.89, $469.32, $432.33 and $124.20 for a total of $1507.74. On 7/18/2024 we released $921.47 to the bank account on file, the remaining balance was $586.27. Amount owed of $489.43 was deducted leaving a total balance remaining of $96.84, this final amount was released on 9/13/24.

  There are no funds on hold at this time as they have all been released. If you believe the amount held to be incorrect please provide your breakdown of the batches. 

  Thank You, Fiserv

  Customer response

  09/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  we did not receive the funds that you say you released on July 18th.
  but we did receive the amount of $96.84 on September 16th. 
  please check where the other amount of around $990 went. Because we did not receive these funds to our account. . See statement attached for this period. The deposits on the statement are regular sales deposits from July 19 - July 20th.
  Regards,
  
  ****** ******

  Business response

  09/26/2024

  We did not receive an attached statement. However, we have attached your merchant statement for July 2024. The batch amount on 7/18/2024 was $453.16. Funds released that same day were $921.47. Total **** deposit was $1374.63. Please verify your batch for 7/18 along with your **** deposit. This should confirm that you received the funds. However, if you are seeing something different, please provide your **** statement. 

  Thank You, Fiserv

   

• Initial Complaint

  09/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Fiserv is holding our credit card payments totaling $45,000 received from August 26th through yesterday September 16, 2024. They will not tell me why. **************** is horrible and we will not be using this merchant service EVER AGAIN.`

  Business response

  09/18/2024

  Ms. ********,

  Thank you for reaching out with the stated concerns regarding funding on your account. 

  Unfortunately, you did not provide any business, account or an address in order for us to locate your merchant account to assist. Please respond with your merchant number, company name and address. Once we can access your account we can review to determine the funding issue and resolution for you. 

   

  Thank You, Fiserv

  Customer response

  09/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

  As requested, here is the information: 

  **********************, *******************************************************************

  Merchant ID:  ************

  
  
  Regards,
  
  ******* ********

  Business response

  09/24/2024

  Ms. ********,

  Thank you for providing the additional information. 

  Funding in the amount of $45,988.00 was released to the bank account on file ending in 1325 on 9/18/2024. There are no remaining funds on hold. 

  If you have any further questions please contact **************** at ************.

  Thank You, Fiserv

• Initial Complaint

  09/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have checking accounts at three financial institutions. ****** Employees Credit ****************** State Employees Credit ********************** ******************** Access to use of Zelle was restricted on all accounts.I contacted ***** and after an investigation they determined that I do not have any restrictions on my Zelle profile.I also contacted the three credit unions and the response was that the restriction was not placed by them.After further research it was found that the ************* at these three credit unions is provided through FISERV Bank.They are the ones restricting my access to *****, that's why I get the exact same error message at all three credit unions. Zelle profile email addresses:BECU **************************** PSECU **************************** SDFCU ****************************

  Business response

  10/04/2024

  Mr. Cruze, 

  Thank you for reaching out with the stated concerns. We apologize for any frustration caused. 

  In review of your account, the account was restricted due to multiple email addresses being registered and unregistered. We are unable to remove restrictions on the account. However, Boeing Employees Credit Union can review and remove the restriction if they wish to do so. You would need to go back to this Financial Institution in order to resolve. 

  Thank You, Fiserv

• Initial Complaint

  09/14/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My restaurant uses clover as a pos, I was not happy with the support so I asked clover support to cancel the lease on the equipment, they told me I would have to pay a very high termination fee as stated on contract. The thing is I never received or signed a contract, I asked for a copy and they said it would take 3 weeks to receive. I never received it, therefore I emailed support stating to cancel my lease or I would cancel the payments towards the lease since they have failed to deliver. I said on the email to reply within 72 hours and no reply came, due to cancelled payment towards the lease they put the amount "owed" in collections on my business through the ********* companies in *********Through this whole event I heard no word from my sales **** until recently she finally answered and was able to send me a copy of this "contract" with my name e-signed. The problem is I never signed this contract. Going through email history I have proof they sent a Pre-Application that they would use the information to fill the contract info. They would then send the copy for business's to sign electronically, then be approved. I filled the Pre-Application which there is proof of, and next day I was already sent the approved email. I never received a contract to sign nor received a copy from the day of, therefore I believe someone had signed on my behalf electronically.I do not wish to take legal action, I only wish to get my business out of collections because there is no money I owe since I never signed a contract and have proof through email history. I had already paid them for the time I had used their services for and more.I don't know how I can share the email thread/history through here or if the file would fit. But please feel free to contact me through my email or phone number and we can find a way to send you the proof, Thank you for your time.

  Business response

  10/04/2024

  Mr, Phomsouvan, 

  Thank you for reaching out with the stated concerns. Please see the attached electronically signed lease agreement.

  Our records indicate that you contact First Data Global Leasing on 2/7/23 and 2/10/23 asking to purchase the equipment versus the month leasing. At both times you were referred to the original sales agent to make the change. During those calls you did not dispute the lease agreement or bring up that you did not sign the lease.

  On 4/23/24 a copy of the lease agreement was mailed to you per your request and on 5/1/23 a copy of the agreement was emailed to you at THAISTARGO@GMAIL.COM. 

  The lease is valid and currently past due in write off status due to non payment. 

  Thank you, Fiserv

• Initial Complaint

  09/13/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Received a loan from them on Friday September 6th, the same day I emailed the representative to say I changed my mind. On the Monday, September 9th, the representative got back to me and said they will take the loan sump out of my account and its fine. They continue to deduct the payment out of my account and I keep sending emails all week and the original representative is passing me off on another representative to refund me back and provide status update on when the deduction would stop. The second representative, *****, havent even acknowledged any of my emails. I go onto my online profile and I see a balance there and I dont know what its for. The first representative is now ignore me and beinf short basically saying not his problem anymore to contact *****. ***** is no where to be found. Please refund my money and adjust the balance owing to zero.

  Business response

  09/16/2024

  Ms. *****,

  Thank you for reaching out with the stated concerns. 

  In order to assist, we need some information. Any details you can provide can be helpful such as the type of loan, confirm it is with Fiserv, an account number, full address which is not provided in the complaint, is this a Clover Advance loan, if so provide your merchant number. You state you have been emailing, please provide the names and email address you have for the agents assigning you. 

   

  Thank You, Fiserv

  Customer response

  09/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Heres the additional information requested by the business.  Account number ************

  loan advance number 733258705937

  address *************************************************************************************

  name of agents:

  ***** ******* - **************************************   This agent didnt even bother responding to me even though I told Id escalate if I didnt hear back 

  ***** ********* -  *************************************************************************  this agent was always helpful but I guess he was tried of me following up and said it was Barrys issue to fix 
  

  my phone is ************** and alternative email address is *****************************************.

  i expect my account balance to be bought to zero and my refund provided for all deductions since September 6th  

  
  Regards,
  
  ***-*** *****

  Business response

  10/14/2024

  Ms. *****,

  Thank you for your patience as we worked to resolve. We apologize for any frustration this issue has caused. 

  The withholding has been stopped, a refund was processed today in the amount of $746.52 and the advance will be cancelled.

  Please do not hesitate to reach back out should you have any further questions. 

  Thank You, Fiserv

• Initial Complaint

  09/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My bank uses Fiserv for bill pay. There was an issue with a payment and I got an email telling me to call Fiserv. The phone number goes to an automated system with 0 availability to talk with a human. After contacting my bank and being told to contact Fiserv again. This company is a joke. No one ever picks up the phone no matter what option I choose. Accounts payable number simply hangs up.

  Business response

  09/20/2024

  Mr. *********, 

  Thank for contacting us with the stated concerns. We apologize for any frustration you have encountered. 

  There are no issues with your BillPay account, the account is active. 

  Please let us know if you need anything further. 

  Thank You, Fiserv

• Initial Complaint

  09/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 6/5/24 I logged into the Money Network App to transfer $1,843.38 to my America First Checking Account. I entered my routing and account number and the ********************************************* App transferred my money to a bank account at *****. I have never banked at ***** and I demand this money be transferred back to my Money Network Account immediately. The Money Network App is terrible, it is unreliable and does not work correctly. This is FRAUD.

  Business response

  09/30/2024

  Dear Ms. ************************* you for bringing your concerns involving your Money Network card to our attention. 
  Our records show that the funds were successfully transferred to the account per the entered information. You would need to reach out to the bank to resolve the issue of the incorrect transfer. Please see transfer details below. 
  Routing number:********* 
  Account ******************* 
  Receiver name:****** BRAITHWAITE 
  Trace ****************** 
  If you have any additional questions or concerns, please contact **************** at **************. 

  
  Thank you,
  Fiserv

  Customer response

  10/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  these funds did not go to the correct account number or routing number.  Your app transferred my money to a bank account that is not mine. That bank cant even talk to me because I am not the recipient on the account you sent the ********************** to. 

  [Please type your response here.]
  
  Regards,
  
  ***** ***********

  Business response

  10/09/2024

  Dear Ms. ************************* you for bringing your concerns involving your Money Network card to our attention. 
  Our records show that the funds were successfully transferred to the account per the entered information. You would need to reach out to the bank to resolve the issue of the incorrect transfer and provide the trace ID to the financial institution that received the funds. Please see transfer details below and the document Money Network received that states the incorrect account number was entered during the transfer process. 

  
  Routing number: ********* 
  Account number: ************ 
  Receiver name: ****** BRAITHWAITE 
  Trace ID: *************** 
  If you have any additional questions or concerns, please contact **************** at **************. 
  
  Thank you,
  Fiserv

• Initial Complaint

  09/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had my Money Network card which was stolen before it was delivered to my mailbox. Someone ran up tons of charges due to there poor security. Now they are stalling on paying me.

  Business response

  09/19/2024

  September 19, 2024
  
  ***** ****
  *****************************************
  ************************
  
  
  
  RE:BBB# ********
  
  Dear Mr. *****
  
  Thank you for bringing your concerns involving your Money Network card to our attention.After further review of your dispute including additional information that was not previously considered, we have accepted your dispute and issued check number ********* in the total amount of $2233.92 on September 17, 2024.
  If you have any additional questions or concerns, please contact **************** at **************.
  Thank you,
  Fiserv

• Initial Complaint

  09/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of Transaction:Multiple dates starting August 8 until today The amount of money paid:FISERV has collected over $200,000 from our clients cards and also owes refunds to 4 of our clients.The business committed to provide They are to provide credit card processing for our business.Nature of Dispute:Back on August 9th, FISERV had identified an increase in chargeback activity. We provided all the additional information to validate this activity and ensure there are no concerns. We had 3 customers that initially paid by credit card and decided afterwards to pay by wire to avoid credit card fees. We refunded the clients the charge that was initially on their card. No issue for the business, refunding does happen in this situation or when a trip is cancelled due to a ******************* has tried to resolve We have called multiple times and sent multiple emails to try and resolve the issue and return our deposits and clients refunds. They do not take this seriously and have been dragging this out for over a month. We have created various tickets in their system but no one responds.We were told by the supervisor there is small group of analysts that are handling worldwide reviews and they can take as long as they need as per the agreement we signed. They are understaffed and we are paying for it with our reputation. Our clients are asking why their credit cards are being charged and filing disputes. Meanwhile the representatives, managers and supervisors keep telling us we filed a case and "they" will get back to you. Its been over a month, We need Fiserv to return our clients funds today. They have no reason or risk. No one at Fiserv cares and their analyst department has not time for us. Absolutely horrible experience with Fiserv.

  Business response

  09/13/2024

  Mr. *****, 

  Thank you for reaching out with the stated concerns. We apologize for any frustration or inconvenience you have encountered. 

  We are unable to locate your merchant account with the information provided. Please provide your merchant number and company name so that we can assist. 

  Thank You, Fiserv

  Customer response

  09/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  
  

  Here is our info:
  
  Our Merchant Number is ************
  PBJ telephone on account ************
  FED ID# **********
  INQUIRY # IN27503493
  CASE # MI-005295007
  
  Regards,
  
  ******* *****

  Business response

  09/30/2024

  Mr. *****, 

  Thank you for reaching out with the stated concerns and for speaking with us regarding your account. 

  As discussed, there is currently $406,437.30 on hold. The merchant account will be closed as well as a reserve of $300,000 for a 90 period to fund any disputes once the account is closed.

  If you have any further concerns please do not hesitate to reach out.

  Thank You, Fiserv

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩