ComplaintsforFiserv, Inc.

• Initial Complaint

  09/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I applied to California *** and opted for direct deposit. Money Network is contracted with California to handle the money for disability via debit cards or direct deposit, hence I was forced to use Money Network. On 8/22/2024 Money Network did NOT deposit my money into my ***** Fargo account, rather it was sent to someone elses account at *******. The Money Network employee provided me with the routing number that it went to as well as an account number Through talking with Bancorp I discovered that this was a PayPal(CashPlus) account, which I do not own. The amount of the deposit was ******* They refused to reimburse me. They started an internal investigation which would take ***** days and the employee refused to give me a confirmation number verifying that this investigation was initiated. They are not interested in taking accountability and that has lead me to lose my apartment due to inability to pay rent. This has left me with no income for a month and a half.

  Business response

  09/26/2024

  Thank you for bringing your concerns regarding your Money Network card to our attention. We could not locate an account associated with your identity with our systems. Please reach out to the CA EDD for information regarding the deposits you should be receiving.

  We trust that we have addressed all your concerns, but nevertheless, if you have any further questions, you will need to contact Customer Service  **************.

  Thank you,

  Fiserv

• Initial Complaint

  09/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 9 Sept 2024 I contacted Fiserv **************** to inform them that they address they have on my billpay is incorrect and that my bank has updated the information on their end and Fiserv needed to update on their end. Instead of updating my information after verifying my account, **** proceeds to place me on hold to contact my bank for me to tell them they need to update the information only. This business needs to update my information on their end so that my address is correctly reflected on my billpay check. My bank has done their part and now this business needs to do theirs.

  Business response

  09/10/2024

  **************,

  Thank you for contacting us with the stated concerns. Unfortunately, your compliant does not include address information to assist with updates. Please provided you old address and the new address along with your full telephone number. 

  Thank You, Fiserv

  Customer response

  09/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The company needs to contact me directly to receive requested information.  I will not provide that in this format 
  
  Regards,
  
  ***********************

• Initial Complaint

  09/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am writing to formally lodge a complaint against Fiserv ************ regarding an unresolved issue with my account and a pending payout. My name is ***** **********, and I am the owner of ***************. In September 2023, I processed a transaction for the amount of $14,800.00 using the Clover Flex processing solution. Shortly afterward, Fiserv requested additional verification, which I immediately provided.Despite complying with all requests and submitting the necessary documentation, the payout of $14,800.00 has not been released to my bank account. Since then, my attempts to obtain an update from Fiserv on the status of the funds or an explanation for the delay have gone unanswered. Moreover, Fiserv has not communicated any timeframe for when I can expect the funds to be released or offered any reasons for the account closure.This delay has caused significant financial strain on my business, and the lack of communication has only added to my frustration. The withheld funds are crucial to my ongoing business operations, and I am seeking BBB's assistance in investigating Fiserv's handling of this situation.I believe that Fiserv's actions have been unwarranted and have caused undue harm to my business. I kindly request that the BBB help facilitate a resolution by prompting Fiserv to release the funds and provide clear reasoning for the delays.Please let me know if any additional information or documentation is required to move forward with this case. Thank you for your attention, and I look forward to your assistance in resolving this issue.Sincerely,***** ********** Owner, ***************.

  Business response

  09/09/2024

  Dear Mr. ***********

  We are responding to your BBB complaint regarding funds held on your merchant account, DBA E D Express.

  Fiserv understands that you are asking for an update on your request to release a reserve established for this account. The current amount of the reserve is $14,800.00. Fiserv has again reviewed your request for a release of the reserve but still has concerns, including concerns over chargeback liability as well as over the basis for the underlying transactions. As such we need further information from *********** to review its request for a release of funds.

  The below documents were requested in response to your CFPB complaint on 3/22/24 but have not been received. At a minimum, provide copies of the following:

  Detailed invoices and receipts for all sales of goods/services

  Records reflecting the name and contact information for all cardholders purchasing good/services

  Agreements between your business and its customers reflecting the fee arrangement and the goods/services offered

  Records reflecting delivery of customer goods/******************** to all customers

  Records validating the specific amount charged in connection with each sale

  Records confirming the specific goods/services provided to each customer billed

  State and ************************* statements for the past 6 months

  All business licenses and filings

  All fictitious name filings

  Financial Statements for the past 18 months Once we receive this information and had the opportunity to review, Fiserv will be in a better position to respond to your request for a release of funds.

  Please email to *******************************************

  Thank you for your attention.

  Sincerely, Fiserv

  Customer response

  09/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Dear Better Business Bureau,

  
  Thank you for the opportunity to respond to Fiserv's answer regarding my complaint. After reviewing their response, I must unfortunately reject it, as the issue remains unresolved.
  Fiserv has failed to provide a satisfactory explanation as to why my funds, amounting to $14,800.00, continue to be held for nearly a year. Their concerns about chargeback liability, which they have cited as a reason for withholding the funds, are unreasonable given that there has been no indication of a chargeback from my customer, nor any communication from ******************** over this extended period.
  Additionally, I have already provided all the requested documentation to Fiserv, both when the issue first arose in September 2023 and again in response to their most recent request. Despite this, they have not released my funds, nor have they communicated a clear timeframe for resolving this issue.
  I have emailed Fiserv again, as requested, and provided them with the necessary documents to the email address they specified in their recent response. However, until they release my funds and adequately address their reasoning for this delay, I do not consider this matter resolved.
  I appreciate your continued assistance in helping facilitate a resolution to this issue.
  
  
  Regards,
  
  ***** **********

  Business response

  09/24/2024

  Mr. **********,

  Thank you for reaching out regarding the funds. We appreciate your patience as we reviewed that account again. After further review of your information provided, funds in the amount of $14,800.00 is being released to the account number on file ending in 8195.

  Please allow 3-5 business days to see the deposit. Let us know if you have any further questions. 

  Thank You, Fiserv

  Customer response

  09/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** **********
  

• Initial Complaint

  09/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I obtained a MoneyNetwork card, a product offered and serviced by FiServ, in approximately September of 2023. In the past several months, I have begun using the card to receive my disability payments. The card advertises itself as offering much of the same functionality enjoyed by a conventional banking product, including ACH direct deposit and debit for recurring bill pays. On August 31 2024, upon transferring available funds that had been loaded onto the card via Mastercard RePower from an account I maintain at another institution, my account was locked at some point mid-day. This blocking of my account appears to have occurred simultaneously with the pending receipt of a direct deposit for my monthly disability payment (received late August 31st 2024 with a settlement date of September 3rd 2024). It seems that MoneyNetwork does not want the account used in a fashion similar to a conventional banking product (i.e., transferring funds to savings or investing accounts held outside of MoneyNetwork/Fiserv), despite publishing literature and paraphernalia suggesting that such use is an acceptable one for the product. Rather, it seems that the product is intended for lower wage workers making interchange-fee-accruing purchases through the debit card. The Indian/Malaysian off-shore risk department deemed this debiting of funds to be "suspicious", even though such activity is routine for millions of people and likely no conventional bank in the ************* would reach such a conclusion with the same facts. I want a timely refund of the balance of my $1,735.00 from my September 3rd 2024 disability ACH direct deposit payment, and the miscellaneous balance of $0.36 = $1,735.36 total, in the form of a paper check issued to my address of record, or issued as a 'Bank-to-Bank' transfer from the MoneyNetwork card to the external transfer account on file with ********************/MoneyNetwork. If this cannot be promptly arranged, I will file a report with the **** and OCC.

  Business response

  09/05/2024

  Thank you for bringing your concerns involving your Money Network card to our attention. After review of the information provided in the above complaint, our records indicate the account is closed and we issued a check in the amount of $1,735.36 on September 03, 2024. You should expect to receive the check within 10 - 15 business days.
  
  If you have any additional questions or concerns, please contact **************** at **************. 
  
  
  Thank you,
  Fiserv

  Customer response

  09/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  08/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Long story short.....My wife received NJ state benefits for pregnancy and birth. The state contracts with Money Network (Fiserv is the parent) to disperse the benefits. We went to transfer a benefit payment to our personal bank account in the amount of ~$2,000 only to find that our account was hacked, the direct deposit information was changed, and the money was stolen. We received no notification that our account was accessed from a different device, no notification that our direct deposit information was updated, and no notification that a transfer was initiated! We have attempted to resolve with Money Network, but their dispute process is a complete joke. They denied our claim after the "90 day investigation period" and are refusing to reimburse us. We have appealed multiple times and have not received anything other than a denial, despite several key important facts I have brought to light. There is no way to contact the dispute resolution team other than email, in which they then respond ONLY via snail mail. **************** cannot contact them either. It is a complete scam.If you do a real quick ****** search, you will find HUNDREDS of similar stories to mine and handfuls of lawsuits alleging the same thing. This business clearly is not secure and my inclination is they have an internal thief selling people's information and stealing their money. They need to be held responsible. Quite frankly, I am not sure how they are still contracted through several states if this is the product/security they provide.

  Business response

  08/30/2024

  Thank you for bringing your concerns involving your Money Network card to our attention. After further review of your dispute and the information provided in the above complaint, we have accepted and issued final credits in the total amount of $1,948.58 on August 28, 2024. As the account is closed, a check in the amount of $636.00 was mailed on August 28, 2024, and you should expect to receive that within 10 15 business days. 
  
  If you have any additional questions or concerns, please contact **************** at **************.
  
  Thank you,
  Fiserv
  
  

• Initial Complaint

  08/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had a direct deposit at 830pm August 15th 2024. 15 minutes later a check was processed for $660. Money network claimed they caught it in time and I'd be refunded in 3 to 5 days. I called and they said it had been cashed so I'd need to file a dispute. The check was to a ***** destiny and signed by a *******. Obviously not me. I've been getting ran around and telling me 90 days. This is my rent money and my kids and I are going to be living in my car if I don't get this taken care of.

  Business response

  08/30/2024

  Thank you for bringing your concerns involving your Money Network card to our attention. After further review of your dispute and the information provided in the above complaint, we have accepted and issued final credits in the total amount of $660.00 on August 28, 2024. As the account is closed a check in the amount of $636.00 was mailed on August 28, 2024, and you should expect to receive that within 10 15 business days. 
  
  If you have any additional questions or concerns, please contact **************** at **************. 
  
  Thank you,
  Fiserv
  

• Initial Complaint

  08/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was a small business owner than closed in 2016. I used merchant card services for my credit cards. I closed my account in 2016. Merchant services can verify this. I recently noticed that Merchant Services was still taking out 2 amounts out of my bank account monthly. They were small amounts and I feel stupid that I never noticed until now. Upon calling, I was advised that a second account was opened in my name in June 25, 2018. I opened a fraud case with Merchant Card services. I was told they would be in contact with me in 7-10 days. Today has been 11 days. I called today and was transferred to the fraud department to be advised that they do not speak to the client. That I needed to speak to customer service. I was then told that the fraud department would make a determination in ***** days and mail me the decision. At no time have the spoken to me. If you look up Merchant Card Services, there is ZERO contact info on them. It lists several different banks. I have contacted my bank and placed a stop payment on Merchant Services. I also filed disputes, but because according to them, I had an account open, it came back not in my favor to refund me. I was given the merchant ID by collections because MY name is on the account. I did not have the account number prior to calling them. Phone number to reach Fiserv Merchant Services is **************

  Business response

  09/10/2024

  Ms. *************,

  Thank you for reaching out with the stated concerns. 

  We do show your merchant number ************ was closed 4/7/2016 per your request. Notes on the account also show you called **************** on 6/25/2018 asking to reinstate the account. We are unable to reopen and account that had been closed for two years, you were given the number to sales to open a new account. The new account, merchant number ************ was signed on 6/25/2018.

  Please see the attached merchant agreements for both merchant accounts. Business information along with bank account information were provided and contacts signed. Therefore, all fees billed while account was opened are valid. No refunds are due. 

  If you have questions or would like to discuss further please contact customer service at ************.

  Thank You, Fiserv

  Customer response

  09/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have been in touch with this company since the end of July 2024. If you see in the documents that i signed the document in 2015. That was my initial contract with them. I closed my business in 2016. I at no time reopened my business. If you look at the document that is attached that is supposedly from the new account there is no signature. It simply says ****** ***** in text. 
  
  Regards,
  
  *************************************

  Business response

  09/12/2024

  **************************,

  Account information needs to be verified when calling before any information can be released on the call. This verification was completed during the call asking to reopen the account. When the new account was established personal business information including a voided check was provided. At no time when the account was opened and fees being billed, did we receive a call to question or dispute any of the fees being charged. We had no reason to believe this account was fraud. 

  No refunds will be forthcoming. 

  If you have questions or would like to discuss further please contact customer service at ************. 

  Thank You, Fiserv

   

• Initial Complaint

  08/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I HAD MERCHANT SERVICES WITH CLOVER FOR ALMOST 4 YEARS. I CLOSED MY CONTRACT AND ENDED SERVICE WITH CLOVER 09/2023. THEY NEVER TOLD ME ANYTHING ABOUT RETURNING EQUIPMENT OR ENDING LEASE I NEVER RECEIVED BILLS FROM THEM AFTERWARDS. I KEPT SEEING TRANSACTIONS IN MY BANK ACCOUNT MONTH AFTER MONTH I THOUGHT IT WAS FOR SOMWTHING ELSE, BUT WHEN I CALLED I REALIZED CLOVER HAS BEEN CHARGING ME A MONTLY FEE FOR HAVING THEYRE EQUIPMENT WITH ME(even though I want using them), AND THEY ALSO CHARGED ME A YEARLY PROPERTY TAX FEE. THIS WHOLE TIME I WASNT NOTIFIED ABOUT THESE CHARGES. WHEN I SPOKE TO SOMEONE ABOUT THIS ISSUE, THEY TOLD ME, YOU SHOULD HAVE CALLED A DIFFERENT DEPARTMENT REGARDING THIS MATTER. I WASNT TOLD THIS INFORMATION WHEN I ENDED THE CONTRACT. THEY PURPOSELY DID THIS SO THEY COULD KEEP CHARGING US FOR NOTHING. THIS IS ABSOLUTELY DISAPPOINTING, OVER 1 THOUSAND DOLLARS THEY WITHDREW FROM OUR ACCOUNT. COMPANIES LIKE CLOVER SHOULD BE MORE CONSIDERATE, SMALL BUSINESSES ARE REALLY STRUGGLING TO OPERATE WITH TODAYS ECONOMY. I HOPE YOU TAKE A LOOK AT THIS ISSUE AND FIND ME A SOLUTION. ONE THOUSAND DOLLARS IS NOT A SMALL AMOUNY ITS A 3RD OF MY RENT PAYMENT.

  Customer response

  08/20/2024

  Complaint submitted by owner ******** ***, owner of reedley discount/ 98 cents plus.

  Business response

  09/02/2024

  :Dear ******** ******:

  Thank you for contacting us. We completed our research and are providing details to address your concerns. What you need to know We have partnered with ************************* (FDGL) for more information regarding your concerns. Our research has found that section 4 of the Lease Terms it explains that upon the completion of your Lease Term the agreement shall continue on a month-to-month basis. At the end of the lease term, you will have the option to return the equipment or purchase the equipment. Attached is a copy of the lease agreement. You have the option to purchase the equipment for $201.80. This would close the agreement and stop the monthly payments. The payment will be withdrawn from the bank account we have listed on file. Because you have already satisfied the agreement, you have the option to return the equipment with no penalty. Once the equipment has been verified as returned and received, at the warehouse, the agreement will close. If you wish to purchase the equipment, the signer of the agreement will be fully authenticated to proceed with the payment. We have also provided the return instructions if you are wanting to return the equipment. Below, we have listed the lease number and asset number that would need to go on a sheet of paper and placed inside the box with the equipment. Below are the return address where to send the equipment. We recommend that you provide the tracking information once the equipment is sent. Please contact FDGL directly at **************, Monday through Friday from 8:30 am to 5:00 pm Eastern Time. Lease Number: *************** Asset Number(s): ******* ********** Hardware Services *********************************** Property Tax Fees We understand your concern about the property tax fees being charged. We have confirmed that per the attached lease agreement, the annual tax handling fee is $30.20. Due to the agreement of the **** lease, the fees charged are valid and cannot be refunded. Please contact FDGL directly at **************, Monday through Friday from 8:30 am to 5:00 pm Eastern Time. Unfortunately, many times the requested resolution does not match the relief we are able to provide. As an advocate for our customers, we strive to remedy each request to the best of our ability; however, we are restricted by items beyond our control, such as federal regulations, third party service agreements, and legal or regulatory implications. The resolution we are providing is within our resources and compliance guidelines. Case status We have closed the case as of the date of this letter. If we receive additional information, we will open a new case to address any remaining or new concerns. How to contact us We appreciate the time and effort you took to contact us. If you have questions, you may reach us at ********************************************** We accept telecommunications relay service calls. If there is an attachment to this email and you cannot read it, please contact us.

  Sincerely,

  Riviara D.

  Escalations ************************************************************* **********************************

  Customer response

  09/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I think you should have given us these directions and information when we stopped service and ended the contract, you can't expect people to understand everything. We weren't getting notices about the withdrawals, neither were we given the deal of purchasing the equipment at that time. I have called and was given directions on how to mail back the equipment and we did. I wasn't expecting this much frustration, as I have other businesses that are in contract with fiserv, and I have to make changes. 
  
  Regards,
  
  ******** ***

  Business response

  09/19/2024

  ******** ******
  98Cent Plus-Reedley
  **************************************************
  Subject: Were responding to your concerns
  Case number: 06202409114917159
  Account number ending in: 3995
  **********************, case number: 22163852
  
  
  Dear ******** ******:
  Thank you for contacting us. We completed our research and are providing details to address your concerns. We
  attempted to contact you on September 12, 2024, and September 13, 2024, in regard to your concerns, but were
  unable to reach you prior to sending our resolution. We have determined we previously addressed your concerns
  and did not find you enclosed any new information that would change our response. Enclosed is our previous
  response dated August 27, 2024.
  What you need to know
  We have partnered with ************************* (FDGL) for more information regarding your concerns. Our
  research has found that section 4 of the Lease Terms it explains that upon the completion of your Lease Term the
  agreement shall continue on a month-to-month basis. At the end of the lease term, you will have the option to
  return the equipment or purchase the equipment. Attached is a copy of the lease agreement with section 4
  highlighted.
  You have the option to purchase the equipment for $201.80. This would close the agreement and stop the
  monthly payments. The payment will be withdrawn from the bank account we have listed on file. Because you have
  already satisfied the agreement, you have the option to return the equipment with no penalty. Once the
  equipment has been verified as returned and received, at the warehouse, the agreement will close.
  If you wish to purchase the equipment, the signer of the agreement will be fully authenticated to proceed with the
  payment.
  We have also provided the return instructions if you are wanting to return the equipment. Below, we have listed
  the lease number and asset number that would need to go on a sheet of paper and placed inside the box with the
  equipment. Below are the return address where to send the equipment. We recommend that you provide the
  tracking information once the equipment is sent. Please contact FDGL directly at **************, Monday
  through Friday from 8:30 am to 5:00 pm Eastern Time

  Unfortunately, many times the requested resolution does not match the relief we are able to provide. As an
  advocate for our customers, we strive to remedy each request to the best of our ability; however, we are restricted
  by items beyond our control, such as federal regulations, third party service agreements, and legal or regulatory
  implications. The resolution we are providing is within our resources and compliance guidelines.
  Case status
  We have closed the case as of the date of this letter. If we receive additional information, we will open a new case
  to address any remaining or new concerns.
  How to contact us
  We appreciate the time and effort you took to contact us. If you have additional questions, you can reach out to
  ***** Fargo Merchant Services Customer ******************** at ************** or email us at
  ***********************************************************. Please reference your case number when contacting us.
  If you have a problem reading any attachment to this communication (if applicable), please reach out to me as
  indicated above for assistance.
  Sincerely,
  ***** *.
  Senior ************************************************************** Office
  
  Attachment

• Initial Complaint

  08/14/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was waiting for my Calif EDD/Disability debit card, which I never received. I was notified by EDD on 6/6/24 and 7/9/24 that I had electronic benefit payments. I had an expired Bank of America card from the last time I was on Disability in 2017/2018. I called BoA on 7/10/24, the automated message said to call Money Network. On 7/10/24, I advised the rep ***************************** that I needed to order a debit card since I have an old expired BoA ******** have never had a Money Network account or debit card. ****** advised me that there was only $6 in my account & $1541 had already been withdrawn from Citibanks in *******, ** ( 30 miles away from my mailing address ). ****** stated that a withdrawal of $832 had been declined the day before, so there was $6 and a pending $832 in my account. ****** advised me that she was filing a dispute & instructed me to file a dispute via the Money Network Website. On 7/19/24 I submitted a dispute claim for $1541 via email to ******************************************* as all transactions, other than the 2 EDD deposits, were fraudulent as I have never received a card from this business, nor did I make those withdraws or purchases. ****** stated that she opened up a dispute & canceled my card. I requested a provisional credit while Money Network investigated the fraudulent transactions. ****** stated that she had noted all the fraudulent transactions on the account. I called for an update on 7/22/24 & was told that as long as your department received the email by 7/24/24, that I would be within the 10 day window period. I spoke to representative *******, today 8/2/24, who informed me that I was not given a provisional credit, because my dispute was not received within the 10 day period. (email sent on 7/19/24 - well within the 10 day allotted time frame. & the fraudulent charges totaled $2372 and not $1541 as I was originally told by ****** on 7/10/2024. I am requesting $2372 be returned to me due to fraud.

  Business response

  08/23/2024

  Thank you for bringing your concerns involving your Money Network card to our attention. After further review of your dispute and the information provided in the above complaint, we have accepted and issued final credits in the total amount of $1,566.19 on August 21, 2024.

  If you have any further questions, please reach out to Money Network **************** at **************.

  Thank you,

  Fiserv

  Customer response

  08/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  The c stated that they credited my account in the amount of $1566.19, however, the amount of money fraudulently withdrawn from my Money Network Debit Card was $2372.

  Please see the attached EDD ********************************************** which shows 2 deposits that were made - 1. $1545.14 on 6/5/2024 and 2. $832.00 on 7/8/2024. All but $7.00 was fraudulently withdrawn from my account. I am requesting an additional credit of $832.00. 

   
  Regards,
  
  ***********************************

  Business response

  08/27/2024

  Our records indicate there was a total of $2,377.14 has been credited back to your account as of August 5, 2024. We apologize as the incorrect amount was provided in our last response, however, if you review your account online or statement the credits will appear as such.
  
  
  08/05/2024 10:29:03 PM UTC Man *** -STAR Provisional Credit - $790.00 $2,377.14 
  08/05/2024 10:28:53 PM UTC Man *** -STAR Provisional Credit - $780.00 $1,587.14 
  08/05/2024 10:28:43 PM UTC Man *** -STAR Provisional Credit - $743.00 $807.14
  
  If you have any further questions, please reach out to Money Network **************** at **************.
  
  Thank you,
  
  Fiserv

  Customer response

  08/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your attention in this matter.
  
  Regards,
  
  ***********************************
  

• Initial Complaint

  08/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The incident occurred August 1, 2024. I had ran a large amount of credit cards through for a bank who recently merged with another bank. we printed all the forms for the new locations so it was a huge amount of money. the bank uses avidxchange to process all payments. well this credit card processor, Clover (FiServe) stopped payment on $144,590.18 until we could prove it wasnt fraud and provide all the necessary documentation. that was done. they have still not released the funds due to us but has already take some of the fees for that money. i cannot get any to call me. everything is being done via email. all i want is for them to release the money owed us. i last spoke with ******** on August 8, 2024 who said all she could do is email risk management and it would be 24 to 48 hours. I came in to work on August 13 and still have not heard anything. thank you

  Business response

  08/22/2024

  **************,

  Thank you for reaching out with the stated concerns. We apologize for any frustration cause and appreciate you patience while a review was completed on the account. Due to the large increase in volume the account was sent to Security for review of the sales. We were able to verify the activity and funds were released 8/21/24 in the amount of $144,590.25. Please allow up to 48 business hours to see the funds post to your bank account. 

  If you have any further questions please do not hesitate to contact us. 

  Thank You, Fiserv

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩