ComplaintsforFreedomRoads, LLC

RV Dealers

View Business profile

Current Alerts For This Business

Pattern of Complaint:

BBB files indicate that this business has a pattern of complaints concerning:

Consumers allege vehicle repairs and add-ons are not being serviced correctly.
Consumers allege the business is not holding up promises to correct damages done to consumer’s vehicles while being serviced.
Consumers allege the business is selling defective merchandise.
Consumers allege the business is not upholding warranties, paying out refunds and following insurance policy’s procedures for payouts when due.
Consumers allege not being able to get a hold of customer service.

On 01/19/2023, the BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 2/06/2023, BBB has not received any response from FreedomRoads, LLC.

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
10/18/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Took are rv in for repairs on electric jacks that dont work that are under warranty, they had it a total of over 3 months total, and didn't fix them and said winnabago won't cover it and to come get the rv. Winnabago says they need to fix them.
Business response
11/01/2024
Please see attached.
Initial Complaint
10/17/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Company failed to honor its own pricing policy. (When it was being sold by them online for significantly cheaper) Drove an hour round trip to pick this up and the store lead (no manager working) Refused to honor the companies own policy.
Business response
10/17/2024
October 17, 2024

Please provide the location you are referring to.

Thank you,
CWRV Sales
Customer response
10/17/2024

Complaint: 22421409

This is for Camping world, 13111 Broadway Ext
Oklahoma City, OK 73114
United States

Sincerely,

Ethan Neal
Business response
10/18/2024
October 18, 2024

RE:       Ethan Neal / BBB Case 22421409
             Our Case 05169571

           Camping World RV Sales, LLC (“CWRV Sales”) is in receipt of the above-referenced consumer complaint (the “Complaint”) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
           CWRV Sales has spoken to the customer. We have reached an amicable agreement. To that end, we now consider this matter closed.

           Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by Ethan Neal.

           Respectfully,

          CWRV Sales
Customer response
10/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22421409, and find that this resolution is satisfactory to me.

Sincerely,

Ethan Neal
Initial Complaint
10/16/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I own a 2022 Aspen Trail Camper trailer. A recall was issued on the awning. I delivered the trailer to Camper World for repair of the awning. The sale ID ****** and customer #*******. I was notified by Camper World a few days after, informing me that the repair was complete. I picked up my camper and took it storage. On October 14, 2024 I deployed the awning and 10 inches at each of the awning was unglued and hanging down. On same day I called Camper World and spoke with ***** and told hem of the situation. I was informed that the recall repair was made and there was nothing more that could be done. On the picture attached to this complaint, notice the flaws that were present along the length of the awning where it attached at the trailer on September 5, 2023. I was told that that those were not included in the recall. It did not **** me at that time, the camper was still under manufactures warranty. If nothing else should the awning had been replaced. Remedy, replace the awning.
Business response
10/16/2024
October 16, 2024
Please provide the location this complaint involves and the customer name that is on the work order.

Thank you,
CWRV Sales

Customer response
10/29/2024

Complaint: 22424897

I am rejecting this response because:
I am still waiting for a response. The business is Camper World located on Interstate I-40 and *********************************************

Sincerely,

***** *******
Business response
10/30/2024
October 30, 2024

RE:       ***** *******/ BBB Case 22424897
              Our Case 05183641

               Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.

               CWRV Sales has spoken to ***** ******* regarding his 2022 Dutchmen. The camper's manufacturer warranty expired on 4/25/23. Mr. ******* was offered a mobile visit to review his concerns, which he declined. To that end, we now consider this matter
               closed.

               Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** *******.

               Respectfully,

              CWRV Sales
Customer response
11/04/2024
Complaint: 22424897

I am rejecting this response because: Camping World and a representative of such has contacted me on my cell phone VIA telephone. She advised me that our message was being recorded. She explained to me that the manufacturer's warranty expired at the time that I filed my claim on the manufacturer recall on the fabric on my campers canopy and that the recall did not apply to my camper. I have an extended warranty on my camper however it covers electrical and mechanical parts only. So with this information she advised me of and that there was nothing further that will be done, she did offer to send a representative from the Camping World and meet with me at the storage facility that me camper is stored at to talk about further possible remedies, I told her, "What good would that do"? her communication with me in this matter was final and I agreed. Our recorded phone conversation ended.

Sincerely,

***** Cumings
Business response
11/05/2024
November 5, 2024

***** *******/ BBB Case 22424897
Our Case ********

     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.

     CWRV Sales has offered to review the customer's concerns, but he declined this offer. There is nothing further we can do without reviewing the Camper. To that end, we now consider this matter closed.

     Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** *******.

     Respectfully,

     CWRV Sales
Initial Complaint
10/16/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Went to Camping World October 12th to look at purchasing a new camper. My family went around with a salesman,who was good to us, when we had decided on a camper, they offered it to us at a certain price which was more than we were willing to pay. We wanted to be at about $150 per month and the offer was around $220 per month, after negotiating for a few minutes, they said so if you are going to be in the $200 range then you would rather it be a camper with a slide out , correct? I told them that I would consider that. The salesman talked to whomever it was in the office and said they could do it for $218 per month, I said I would split the difference and would do $208 per month. They then said they could do that if I could buy a sway bar somewhere else and them take that off the price, I agreed, the salesman went back to the office and came back and said they would let the sway bar be included and the price be $213 per month and I agreed. They said they had to run my credit to see if I was approved, I told them I was willing to let them run my credit as long as we were certain on the price if i was approved, they assured me that if I was approved that it would be the $213 per month and possibly even a little lower. I was approved and they had me call an insurance company and pay a down payment on a policy for the camper, which I did and it was about $64. I was then told the camper would be ready for pick up on Tuesday the 15th, on that day I got a call telling me they made a mistake and could not sell me that camper for that price, that it would be about $285 per month or I could have a lesser camper for about the original price. I told them that that is not what we agreed to and they said sorry they made a mistake. I told them, that now they had hit my credit for no reason and had assured me of the price before running my credit and that I had paid for insurance that I would not need. It will be at least 3 weeks before I get a refund for that money.
Business response
10/28/2024
October 28, 2024

RE:       **** ********/ BBB Case 22429213
             Our Case 05167998

               Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.

               CWRVS confirms we spoke to **** ********. We were unable to reach a purchase agreement suitable for the customers budget for payment. Customer has decided not to pursue a purchase any further. To that end we consider this matter closed.

               Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by **** ********.

Respectfully,

CWRV Sales

Customer response
10/28/2024

Complaint: 22429213

I am rejecting this response because: their response says we couldn't come to an agreement that was suitable for my budget, that is NOT the case, we DID agree to a camper and a price, Camping world did not hold up to their end of the deal. As in the original complaint, we had everything agreed upon , I paid $1000 down and also insurance, we were to pick it up Tuesday evening but about 2 hours before I was taking off work to get it, they called and informed me that they could not sell that camper to me for that price. It had nothing to do with my budget, it was all about being lied to and trying to get me to do something I had NOT agreed on.I am still, 3 weeks later trying to get my insurance money back, they caused this issue, NOT my budget situation. Them responding that the budget was the issue makes it even worse, more of a slap in the face and another lie on their part. I am even more frustrated with them now than I was before their lame response.

Sincerely,

**** ********
Business response
10/29/2024
October 29, 2024

            RE: **** ********/ BBB Case 22429213
            Our Case 05167998

             Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.

             CWRV Sales confirms we spoke to **** ********. We were unable to reach a purchase agreement suitable for the customers budget for payment. Customer has decided not to pursue a purchase any further with CWRV Sales. To that end we consider this matter closed.

             Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by **** ********.

             Respectfully,

            CWRV Sales

Customer response
10/29/2024

Complaint: 22429213

I am rejecting this response because: the last response from camping world was just a copy of their first response, proving they are not concerned with my issue but only concerned with resolving this BBB issue.

Sincerely,

**** ********
Initial Complaint
10/15/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Purchased new trailor. The bench seat frame is bent. It is covered by warranty. They stated part has been ordered. The company has not contacted us for several weeks. I have called at least 7 times and constantly been told they will return my call, but never did. I have not been given any time frame or any call back to let me know what is going on.
Business response
10/16/2024
October 16, 2024

RE:       **** *****/ BBB Case 22425825
              Our Case 05167013

               Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.

               CWRV sales confirms that we have spoken with Mr. ****** We were able to connect with Mr. ***** and have committed to have better communication with him. To that end we consider this matter closed.

               Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by **** ******

              Respectfully,

             CWRV Sales
Initial Complaint
10/15/2024
Complaint Type:
Service or Repair Issues
Status:
Unanswered
The business failed to respond to the dispute.
I Purchased an RV and theyve had it the whole time working on ***** went in for Service Jun 15th 2024 & is still there.They have sent out technicians multiple *************** got done.They told me that warranty wont cover a water damaged floor.They told us to buy the best warranty to cover *************** was a lie.We put $5,000 down & pay $400 Monthly
Initial Complaint
10/13/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On September 25, 2024 Camping World of ******, ********** charged my credit card $1,000.00 for the downpayment of a 2014 Leprechaun **. It turns out the ** that they sold me was in fact a 2010 Leprechaun **. Due to a fraudulent sales contract, I returned the said ** on September 28, 2024. I was promised a return of my $1,000.00 deposit by the Sales Manager and the Finance Manager (******** *****) via email. On my third email to the Finance Manager, Camping World blocked my message request. I reported the transaction to my *********** credit card as a fraud.
Business response
10/16/2024
October 16, 2024

RE:       Junero Agcaoili/ BBB Case 22417002
              Our Case 05165308

               Camping World RV Sales, LLC (“CWRV Sales”) is in receipt of the above-referenced consumer complaint (the “Complaint”) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.

               CWRV Sales has received Mr. Agcaoili's complaint. The dealership has refunded the customer's deposit. To that end we consider this matter closed.

               Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by Junero Agcaoili.

             Respectfully,

            CWRV Sales
Customer response
10/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22417002, and find that this resolution is satisfactory to me.

Sincerely,

Junero Agcaoili
Initial Complaint
10/11/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We contacted this business to sell our 2018 Pop Up Clipper. We reached out to this company via their website to see if they wanted to purchase it. Apparently at the time we mistakenly put in the wrong model number. Sales manager contacted us asking us via text asking us if we were interested in a purchase. We replied via text that we have a 2018 pop-up Clipper that we were looking to sell. She came back with a price contingent on inspection. The pop-up was inspected and the company made an offer for $6000. We accepted, signed paperwork, and signed over the title on Saturday, 10/5/24. The company told us their accounting department does not work on Saturdays, and they would be contacting us on Monday with the ***** number for our check. We reached out via text on Tuesday, and heard nothing back. We called on Wednesday, 10/8, and were told our sales manager was not available. On Thursday, 10/10, the company informed us via text they didn't catch an error, and the model on the paperwork was wrong and they are now going to offer us 3700 even though they had inspected and offered us a contract for 6000 that we signed. We escalated the claim to corporate, and they said b/c of the error they can only offer us 4500, after they had inspected it before making and signing an offer. Now they are saying our paperwork is invalid b/c the wrote the wrong model number when they drew up the paperwork. Company informed us via text on 10/10 that the title and reassignment of power of attorney are still good b/c they go by the **** We have a signed agreement to purchase that also has the same VIN with the purchase price of $6000. This is the price agreed upon after inspection, this was not bought sight unseen. We entered what we thought was a good faith agreement for both parties.
Business response
10/23/2024
October 23, 2024

RE:       Matt ***** ***** *********/ BBB Case 22412138
             Our Case 5161032

               Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.

               CWRV Sales confirmed we spoke with **** ***** ***** *********. CWRV Sales confirms we have entered into an amicable agreement with **** ***** ***** *********. To that end we consider this matter closed.

               Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by Matt ***** ***** *********.

               Respectfully,

              CWRV Sales
Initial Complaint
10/10/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Purchased new ******* Light Travel Trailer August 21, 2023 from Camping World. One time used summer 2023 for two nights discovered reclining sectional did not work. Used again for two days July 7th, 2024 when discovered faucet leaks in shower and sink and water trickling out from the underbelly. The next morning discovered water pooled on the bedroom floor on the same side as the bathroom. Fridge door handle busted off in pieces. We returned home that day and contacted Camping world and told to bring it in Monday July 15th. Info was given and dealer also determined work to be done on the roof to seal some cracks. Request for work to be done sent to the manufacturer as camper was still under warranty. Over the next few weeks checked to see the progress. We were told had to wait for answer back from manufacturer, then waiting for parts, then finally we would be the next one in. Checked again to find had not started yet due to 5 others damaged in a storm and they took precedence over ours. Last week of August received call work was completed. Did not use as summer season was over. A few days ago proceeded to winterize the camper, decided to empty the clothes in the closet and found wet, moldy clothes and moldy closet inside. Apparently repairs on the roof were not satisfactory and rain had saturated the inside. After speaking to the dealer, they had requested 3.5 hours for roof repairs and manufacturer only permitted .3 hours and obviously job was not done completely. We requested the underbelly of the camper that was leaking from the bathroom be checked for wet materials as we didn't want future mold issues. Now we have the inside mold issues. Any mold issue would be detrimental to our health, and to future sale of this camper. We feel this camper should be totaled! There is no guarantee future mold problems would not present themselves. All we ask is our $5000.00 down to include the trade in allowance for the old camper. Upset with the service from the beginning.
Business response
10/23/2024
October 23, 2024

RE:       ***** ******/ BBB Case 22406273
             Our Case 05161862

               Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.

               CWRV Sales confirms they spoke to ***** ****** and that we are working with the manufacturer on repairs that are covered under the manufacturer's warranty. To that end, we now consider this matter closed.

               Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** ******.

              Respectfully,

             CWRV Sales

Customer response
10/25/2024

Complaint: 22406273

I am rejecting this response because: The work has not been completed to todays date. The week of October 14th we took the camper back to the dealer. They took photos of the mold and water damage in the bedroom closet. With our deadline of October 28th when we would be heading south for the winter we were informed they ordered parts but it would not be done before winter. On October 22nd we went to the dealership to retrieve the rest of our clothing and perishable items from the camper. The roof had still not been repaired. We were asked when the camper could be delivered to our home as they have nowhere to store it during the winter months. If roof repairs are not done further damage will surely happen through the winter. If inside repairs are not completed at this time the damage will continue. Arrangement now is they will deliver after we are gone but we need to arrange for a family member to be at our residence when that happens. Roof repairs need to be completed before returned. We have had rain since we delivered it and forceable rain in next week. I did request to the corporate manager that we obtain an additional one year extended warrantee incase work is not acceptable and we see more water damage thru the next season. She told me we would have to obtain that from the manufacturer.

Sincerely,

***** ******
Business response
10/25/2024
October 25, 2024

RE: ***** ******/ BBB Case 22406273
        Our Case ********

Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.

CWRV sales confirmed we spoke to ***** ******. CWRV sales confirms we stand behind our work completed at our service center and are working with manufacturer on repairs that are covered under the manufacture's warranty. To that end, we now consider this matter closed.

Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** ******.

Respectfully,

CWRV Sales

Customer response
10/31/2024

Complaint: 22406273

I am rejecting this response because: The work has not been completed as of this time as far as we know.. Spoke with ***** the corporate manager of Camping World on 10/25/24.I asked about an extended warrantee to carry one more year on the work to be done incase any mold related, water issues come up after repairs with winter weather upon us. She told me they guarantee their work for one year and it is noted on the invoice we received. We have three invoices or work orders and we could find no such message on any of them. We also received a call from the dealership wanting to know the details for them returning/delivering the camper when done. They have exceeded the time limit for us to pick it up as we were leaving the 28th for Texas and would not be home. At this point now when they are ready to deliver, we have to arrange for our daughter to leave her work and contact our neighbor to see if he is available to plow our driveway if it snows so they can deliver the camper. As far as we are concerned nothing is completed yet. We have had a couple days of rain since they have it and not knowing if roof repairs are even completed. Thank you.
Sincerely,

***** ******
Initial Complaint
10/10/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Nature of the dispute: The hot water heater has never worked in my brand new 2024 trailer. Camping World has had my trailer on their lot for a total of 11 weeks and still have not diagnosed the problem, looked at it or fixed it. The water heater is under warranty and should of been fixed originally when I brought it back to them in May. I get one excuse after another, including customer error (that we don't know or understand on how to use the water heater). I don't get returned phone calls when I call on the status of the trailer.
Business response
10/22/2024
October 22, 2024

RE:       ***** *******/ BBB Case 22407812
               Our Case 05161137

               Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.

               CWRV Sales confirms that we have spoken with Mr. ******** Attempts have been made to contact him to advise that his Camper was repaired. Mr. ******* has not returned our calls or emails. Please have him schedule with service to walk his Camper with our service
               manager to review all repairs at his earliest convenience. To that end we consider this matter resolved.

               Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** ********

              Respectfully,

              CWRV Sales
Customer response
10/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Genet ********

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforFreedomRoads, LLC

Current Alerts For This Business

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary