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Complaint Details
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Initial Complaint
12/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
TD Bank said I would get a 150 dollar statement credit on my credit card for spending **** dollars in the first 90 days of my account opening. After I made over **** in payments on my credit card they said I would get it from 90 days from the day my account was open. I ended up spending around **** dollars and never got my 150 dollar statement credit. They told bbb that I would get the 150 statement credit in December 2 months ago.
Business response
12/10/2021
Response attachedInitial Complaint
12/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I deposited $20 cash into my account on the 17th of November and this bank is illegally holding my funds. It has been more than 10 days and I have NO ACCESS TO MY MONEY.Business response
12/09/2021
Good day. Please see the attached letter. Thank you.Initial Complaint
11/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
TD Bank has violated my fair right to dispute wrongful transactions on my account. This is because they do not want to provide their customers with provisional credits until the dispute is resolved. This is the 2nd dispute Ive had problems getting resolved with this bank. They are quick to deny their customers claim without giving the customer a sufficient amount of time to provide proof of their dispute. And when proof was provided the claim was still denied with no real reason. Approximately on 11/14/2021, I had to open a debit charge dispute for the 3rd or 4th time. Due to the fact that TD bank denied my previous claims. In each dispute I filed over the phone. I stated that the Merchant called Getaround is a rideshare rental app that allows you to rent cars from other private car owners. The app requires you to pay a small refundable deposit every time you rent the car or extend your rental. The Getaround app also states that the renters deposit will be refunded once the rental is returned with no issues caused by the renter. Any toll fees or parking fees will be deducted from the rental deposit. However I never received my deposit back and Getaround deactivated my account after I was charged an additional $31.32 for toll fees. I requested an itemized invoice but the company never responded to my emails in regards to my request. This company turned back around and tried to charge my card again for $275; which did not go through because my debit card was locked and I ended up requesting a new debit card because of the attempts to charge my card for different amounts without my authorization. This was the first incident I had with the TD Bank disputes department. The most recent dispute was filed on 11/23/21 at 8:21pm; against the ********************************** Dealership. I carefully explained this new situation with the customer service rep so that she could file my claim correctly. Please refer to the attached document to read the rest of this dispute.Business response
12/09/2021
Good day. Please see the attached letter. Thank youInitial Complaint
11/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My wife and I were double billed by Samsung through TD Finance. Samsung issued the credit to TD Finance rather than to my wife and myself. After I inquired about the credits, TD Finance processed them and are refunding less than the amount owed. Samsung sent $143.88 to my TD Finance account #6006101026498524 and the same amount to my wife account #6006101026499019. My account is being refunded $107.91, the refund should be $131.89 after taking out $11.99 for November's charge. My wife's account is being refunded $131.89. TD Finance double billed her account in November through our bank account ($23.98 auto-pay) and removed $11.99 from the refund for that same billing period. Between being over-charged $11.99 for November's payment and the $11.99 removed from the credit top her account, she is short $23.98 in total. Together, we should receive $47.96 more than TD Finance are sending. I have made multiple phone calls and spoken with supervisors; additionally, I have requested a manager and was told they only respond to emails. I sent emails multiple times to the email address provided to me for the managers and still have not got the proper resolution. In those emails, I provided bank statements I was told would be needed to proceed. I have wasted far too much time for $47.96, but this is what is still owed after we receive the refunds we have been told they are sending. My last email was over a week ago and no-one has responded to me; I called again today 11-29-2021. As of now, there is still no resolution and no manager has reached out to me, even after I canceled my account.Business response
12/09/2021
Good day. Please see the attached letter. Thank you.Customer response
12/09/2021
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Initial Complaint
11/29/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I opened a checking account on October 10th. My account was apparently closed, aka de-marketed for no apparent reason on October 18th. The funds deposited have not been released to me or returned to the person who issued the check. Not one person from the branch, customer service or de-marketing department has provided any feedback. I was told from the branch that someone would get back to me and the funds would be sent in the form of a check but that has not happened. There was no explanation at all for this and they will not release my funds to me at all. The total amount is $9,500. I literally cannot get anyone to address this for me. I have tried on countless occasions and all I hear is, someone will have to get back to you. They have been holding my money for weeks. I need my funds and cannot continue to wait like this.Business response
12/09/2021
Good day. Please see the attached letter. Thank you
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